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“excellent service plus excellent accommodations”

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The Hotel Captain Cook
Ranked #4 of 74 Hotels in Anchorage
Certificate of Excellence
Reviewed 24 June 2012

The hotel accommodations were outstanding and we had a beautiful view of the harbor. Perhaps the best feature of this hotel was the professional service they provide. Everyone, from the supervisor to the door man was courteous, considerate and proud of their jobs. Either this is a result of good training or excellent hiring practices. If we return to Anchorage, we will certainly make reservations at this wonderful hotel.

Room Tip: rooms with a view of the harbor also allow a chance to see the outstanding sunsets
  • Stayed: June 2012, travelled with friends
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Thank mamagoos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 June 2012

Dear mamagoos,

Thank you for staying at The Hotel Captain Cook. We appreciate the great review. We are always excited to see that your room was great, the view was nice and so on but when the Service of the Staff stands out atop everything else it really makes us feel like we're doing something right. We are happy to see that you plan on returning and we can't wait to see you again.

Here's to Customer Service! The Hotel Captain Cook prides itself on providing top notch customer service and we can't wait for all of our future guests to have a wonderful, relaxed,
experience.

Hunter R. W. Edelen
Guest Service Manager

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1,491 - 1,497 of 1,866 reviews

Reviewed 23 June 2012

We were lucky enough to request and receive a water view, corner room here on the 15th floor. I took photos of the room, it was very lovely. The BEST part of the one night stay was the fantastic king mattress with a wonderful pillow top. I actually lifted up the sheets and mattress pad to check out the brand of mattress so I could get one back home! Nice, classy hotel.

  • Stayed: June 2012, travelled as a couple
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Thank rncarol13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 June 2012

Dear CAROL13LongIsland_NY,

Thank you for staying at The Hotel Captain Cook. We appreciate the great review. I'm very happy to see that you enjoyed the view from your room and that you bed was very comfortable. I'm also going to purchase the beds we place in the rooms because ithey're so comfortable. Well, have fun and enjoy your summer in NY and we can't wait to see you again!

Here's to comfort! The beds in The Hotel Captain Cook are amazing. If anyone wants to know what kind they are please feel free to call the Hotel at 1.800.843.1950 and ask for Hunter.

Hunter R. W. Edelen
Guest Service Mangaer

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Reviewed 22 June 2012

I've stayed at all the big hotels in downtown Anchorage and the Captain Cook is the best. It is a little dated but overall the ammenties, rooms, and restaurants are the best downtown. The hotel does a great job with conferences as well. The lobby is a long wrap around hall with two restaurants and several gift shops with various items. The staff is very friendly and helpful. It's not cheap, especially in the summer, but it is worth it if you are staying downtown.

  • Stayed: June 2012
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Thank Akair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 June 2012

Dear AKair,

Thank you for staying at The Hotel Captain Cook. We appreciate you ranking us #1 in Downtown Anchorage. I'm glad you enjoyed your conference and we hope to see you return in the future.

Here's to Alaska Airlines! AK Air has more flights than any airlines to and from Alaska and is one of the main reasons that all of our guests get a chance to experience this great state and all of its splendor.

Hunter R. W. Edelen
Guest Service Manager

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Reviewed 20 June 2012

The hotel is in the perfect location for spending time in Anchorage. In downtown, near the water and close to good food and shopping in the city. I stay at this hotel on a regular basis and find it to be consistent and quiet and all around competent. The rooms are large with great views of the city, bay and mountains and I've always found the hotel to be clean. While it's an older property it seems well maintained and air conditioning has been added to one of the towers.
The internet service can be wonky and unstable which is frustrating but it is complimentary which is a nice touch.
Overall, a good choice when you visit Anchorage.

Room Tip: Tower 3 has air conditioning
  • Stayed: June 2012, travelled on business
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2  Thank PassTravelF00l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 21 June 2012

Dear PassTravelF00l,

Thank you for staying at The Hotel Captain Cook. We appreciate all your constant patronage and it's really nice that you took the time to write such an honest review. We hope to see you return in the future!

Here's to sunny days! April was great, May was spotty, but June has been awesome for sunshine. Let's all hope the rest of the summer ends up amazing.

Hunter R. W. Edelen
Guest Service Manager

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Reviewed 20 June 2012

My husband and I stayed at the Captain Cook for our 10th anniversary. We rented a suite for one night. Upon arrival we opted for valet parking because of the ease of it and it was worth the extra money to not worry about finding parking. Check in was swift. Our room was in tower 3 so we had to walk through the lobby of the hotel. I really like how it was set up like a city street with the cafe and shops off the hallway.
The elevator was very fast and was noisy as another reviewer mentioned. We were on the 15th floor. The room we were staying in had really great views. We had two windows in the living area which we could see the inlet and the mountains all the way to the valley. From the bedroom window we could see the inlet as well as some of the city. The bed and pillows were very comfortable. The couch and chair in the living room were nice but all the other furniture was very tired. The wet bar was old fakey oak paneling and the dressers were the same. They didn't seem to match the room quite right. This could definitely use an update. The bathroom was fine. The room overall was very clean.
We had made reservations for dinner at the Crow's Nest Restaurant and we enjoyed it very much. Again, the views were amazing and service was great (Thanks Megan). We had notated that it was our anniversary when we made the reservation and when we had dessert they wrote happy anniversary on our plates. This made it even more special. The only complaint about the restaurant is that there is supposed to be a business casual or smart business dress code which is not completely followed. While we were waiting for our table I did notice the hostess telling one person that he would have to come back with pants instead of shorts. That was good but there were a lot of people with t-shirts and jeans and sneakers. While I don't mind this normally I thought it was supposed to be more formal than that. I don't think business attire consists of t-shirts and sneakers.
If you have the chance to walk around downtown Anchorage. It is easy to forget how beautiful the city really is, especially at night. They have really done a great job. It is clean and the shops and park areas are great. It's a kind of magical place.
We had room service delivered for a late night snack and breakfast which we enjoyed thoroughly.
Check out was quick and the valet was timely.
Like my title says, overall we had a good stay. I would stay here again and I have already recommended to my friends. I would like to stay as a group with friends next time. Perhaps for our 35th birthdays.

  • Stayed: June 2012, travelled as a couple
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Thank jenn16hour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 21 June 2012

Dear jenn16hour,

Thank you for staying at The Hotel Captain Cook. With how indept your response was, we must've helped make your Anniversary very memorable. We are honored that you chose us on such a special occasion. We would love to see you on your 35th Birthday and if you need
help with anything please feel free to contact our Concierge: Brian Mercereau at
concierge@captaincook.com.

Here's to Anniversaries! It's a great day for everyone envolved from the Hotel Reservationist, to the Restaurant Matradee who added that extra touch. We love taking care of our guests on their special days!

Hunter R. W. Edelen
Guest Service Manager

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Reviewed 20 June 2012

We really enjoyed our stay at the Hotel Captain Cook. We had a room on an upper level and the mountain view was unbelievable. The beds were comfortable, room was clean, hallways were quiet, and staff was pleasant. Restaurants were pricey (but most hotels that is true) but many great restaurants were just blocks away. Location in downtown made walking to look at Museum and other attractions a snap. I am not sure of the nightly cost because it was part of our Princesss cruises tour package but it is worth a look.

Room Tip: Tower three is the best location with a room facing the Chugach mountains. Preferably floors 8 and a...
  • Stayed: June 2012, travelled as a couple
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2  Thank TennesseeTraveler082
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 21 June 2012

Dear Tennessee Traveler082,

Thank you for staying at The Hotel Captain Cook. We appreciate the time you took to write such a great review. Whether you're a Cruise Ship Guest, Business Traveler, or on your Leisure, we want everyone to know that you are all VIP's and we can't wait to show you what customer service and relaxation is, Alaskan Style!

Here's to Tower 3 Mountain Views! If you get a mountain view by request high up in Tower 3, the views are gorgeous.

Hunter R. W. Edelen
Guest Service Manager

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Reviewed 20 June 2012

The staff is super efficient and friendly from the doorman to the wait staff. Decor has a Native Alaskan feel which I like. If I wanted the usual hotel chain there are other places in Anchorage to stay. Loved the Kobe Beef Sliders and Curry Chicken Nachos at 'The Whale's Tale'. The hollandaise sauce on the Eggs Benedict at 'The Cafe' for breakfast was the best I've ever had. Also loved the 'Steak and Eggs Trio'. Beds were super comfy and I like the European styled Duvet covers. Been here in April and June and both times the rooms were on the warm side. Had to open the windows and turn the fans on since no one in Alaska has airconditioning. The other great thing about this hotel is that it's in a fantastic location for walking to everywhere in the downtown area.

  • Stayed: June 2012, travelled with family
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Thank WewaB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 21 June 2012

Dear WewaB,

Thank you for staying at The Hotel Captain Cook. You painted such a grand picture of our Hotel and we're greatful. We do have A/C in Tower 3. Towers 1 & 2 will be completed by May 2013. I
honestly believe you are so lucky to have tried the Curry Chicken Nachos in The Whale's Tail because they are my personal favorite. With the renovation of The Whale's Tail changing to a Wine Bistro, and the addition of our fantastic new Chef Ben heading the charge, everything on the menu is amazing. We hope to see you again in the future.

Here's to small bites! With downtown Anchorage restaurants being so busy all the time its a great chance to branch out. Be adventurous and make your way to several restaurants trying all the splendid appetizers. Its a great way to see downtown and experience mutliple places.

Hunter R. W. Edelen
Guest Service Manager

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Additional Information about The Hotel Captain Cook

Address: 939 W 5th Ave, Anchorage, AK 99501-2049
Phone Number:
Region: United States > Alaska > Anchorage
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Anchorage
#4 Business Hotel in Anchorage
#5 Romantic Hotel in Anchorage
#9 Family Hotel in Anchorage
Price Range: £119 - £255 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Hotel Captain Cook 4*
Number of rooms: 546
Official Description (provided by the hotel):
Located in downtown Anchorage, Alaska, each of the Hotel Captain Cook’s 547 luxury accommodations of rooms and suites offer a stunning view, whether it’s of the neighboring Cook Inlet or the Chugach Mountains. Captain Cook is Alaska's member of Preferred Hotels & Resorts. ... more   less 
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Also Known As:
Captain Cook Anchorage
Hotel Captain Cook
Captain Cook Hotel
The Hotel Captain Cook Anchorage, Alaska

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