I'm only writing this review because I couldn't find anywhere to provide non-public feedback to the hotel. We've been travelling for over three months and this is the first place we've stayed where we've felt the need to address quality issues. On the negative side, the doona had a blood stain, all the surfaces were very dusty, the coffee machine hadn't been cleaned and we didn't have enough regular coffee. In addition, I went to the restaurant at 7.30 to ask what time they closed. There was only one customer in the restaurant and the server was in a conversation with him and ignored me for 5 minutes. Another person working in the restaurant (maybe the room service deliverer) tried to help me but didn't know the answer to a question and tried to ask the server, only to be told brusquely "I'm speaking to someone"! Rude to him and to me. I left. On the positive side, the front desk sent a housekeeper to our room quickly and the housekeeper was apologetic, helpful and lovely. The linens were changed and the room dusted. We ended up having room service (chowder and salads) and it was all fresh and delicious.
- Official Description (provided by the hotel):
- Welcome to the Best Western Golden Lion Hotel located only 5 miles from the Anchorage Airport. ... more less
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- Also Known As:
- Best Western Anchorage
- Anchorage Best Western
- BEST WESTERN Golden Lion Hotel Anchorage, Alaska