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“Very Average”

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GuestHouse Inn & Suites Anchorage
Ranked #31 of 73 Hotels in Anchorage
Denver, Colorado
Level 4 Contributor
37 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Very Average”
Reviewed 14 August 2013

I recently stayed here for one night with some friends when we passed through Anchorage. Everywhere else was either booked or out of our price range so we decided to stay here. I had very low expectations going in, and our stay turned out to be just average.

The hotel does have a free airport shuttle, which was nice. He came right over and picked us up very promptly and drove us to the hotel, even though it was almost midnight. The driver also offered us advice about what to do in the area, which was an added bonus.

The hotel is nothing special on the outside, and the service was pretty lackluster. There was a young girl working who seemed like she had no idea what she was doing and ignored us initially when we walked in. Another employee finally came out and checked us in. He wasn't rude exactly, but wasn't friendly either. We were given a room on the first floor, which was literally right on the street so we weren't too crazy about that.

The room itself was not great. Definitely outdated and needed a serious remodel. We literally had one television station and the lights turned on, but never really got bright enough to light much. The bathroom light actually took about 5 minutes to finally warm up. The beds were pretty uncomfortable and a little on the small side. There were absolutely no amenities in the bathroom. In the morning we were woken up by a housekeeper who was having a very loud argument with another guest outside our door.

They did allow us to leave our luggage with them even after we had checked out, which was nice because we didn’t have to carry our stuff with us all over the city. They also let us take the shuttle back to the airport even though we weren’t staying with them anymore. Overall, it was just okay. Don’t go in with too high of expectations because you will likely be disappointed. Hotels in Anchorage seem to be fairly expensive, and this one was no exception, especially for what you get. Not super impressed.

  • Stayed August 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Morgan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tammy W, General Manager at GuestHouse Inn & Suites Anchorage, responded to this review, 6 days ago
Thank you for your recent review of our Hotel. We always appreciate feedback from our guests. We value your comments and look forward to welcoming you back on your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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297 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (57)
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English first
Seward, Alaska
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 7 August 2013

Airport shuttle took forever, tiny room, overpriced, even for Alaska. Staff full of excuses, not apologies. Very minimalist property. Absolutely no amenities. Walls are thin, sheets had extensive ink stains, etc. I would only recommend as a last resort downtown hotel. It is relatively close to the downtown train station. I do not recommend....very tired property.....

Stayed August 2013, travelled as a couple
Helpful?
1 Thank nfuller2039
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tammy W, General Manager at GuestHouse Inn & Suites Anchorage, responded to this review, 20 June 2017
Thank you for your recent stay. We are sorry to hear you didn't enjoy your stay and that the GuestHouse Anchorage Inn didn't work for you. We do hope you will continue to look for GuestHouse Inns and Suites where you travel and continue to try the many brands RedLion Hotels has to offer
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Travellers are raving about these Anchorage hotels

Copenhagen, Denmark
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 August 2013 via mobile

I spend my first Night in Anchorage at this hotel. I Got picked up (free shuttle for hotel guests) 15 min after arrival, the guy driving the shuttle was takling about Anchorage, all the sights in Alaska etc. which was great. The hotel is a bit old and doesn't look like Much, it is a bit away from downtown but area is okay and easy walkinacces to everything, the receptionists seemed a bit careless (busy texting on phone instead of taking Care of arriving guests), but it was okay, the hotelrooms are Nice and clean. I wouldn't mind staying here again

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank masalo85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tammy W, General Manager at GuestHouse Inn & Suites Anchorage, responded to this review, 15 June 2017
Thank you for choosing our hotel for your recent trip to Anchorage!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Austin
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 August 2013

I can't believe how much I paid to stay here for one night. The room we had was rundown and gross. DO NOT STAY HERE. Sheets were clean but there were tears in the blanket. The water backed up in the shower. There were sketchy people loitering outside until late into the night. And after not sleeping very well, I awoke to having maintenance people painting outside our room at 9AM. I would NOT recommend this place.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank Yael H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tammy W, General Manager at GuestHouse Inn & Suites Anchorage, responded to this review, 20 June 2017
We appreciate you staying with us and providing your feedback. We will definitely take your comments and work to ensure we are providing timely service. We want our guests to enjoy their stay and use all the hotel has to offer. We hope to see you again soon.
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Frederick, Maryland, USA
Level 6 Contributor
228 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
Reviewed 5 August 2013

We chose this hotel for the price and its free shuttle from the train and free shuttle to airport.

The hotel has no street presence, and the lobby is completely unimpressive. The staff is efficient but not terribly friendly ( do not take their breakfast recommendation! Do some research as excellent and cheaper places are within a few blocks). Free parking is welcomed; we always found a spot. I think they have 3 parking areas.

Small area with tables, chairs, free coffee and hot water, microwave, and vending machine (no breakfast is served). Slow elevator and tired hallway carpet and wallpaper. We were seriously questioning our choice until we got inside our room. Despite the older bathroom (stained but clean fixtures), the room gave a much better impression. Excellent wifi, mwo, coffee maker, refrig. Shampoo and soap but no conditioner or lotion.

Very nice location - best part of this hotel. Quick shuttle to train. 10 min. shuttle to airport. Easy walking distance to Anc Museum and touristy area of 4th Avenue.

Room Tip: Ask for a quiet room.
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Flannery52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tammy W, General Manager at GuestHouse Inn & Suites Anchorage, responded to this review, 6 days ago
Thank you for your recent review of our Hotel. We always appreciate feedback from our guests. We value your comments and look forward to welcoming you back on your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
97 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 31 July 2013

We spent a night in the room closest to reception. Not recommended for a good nights sleep - there was a gap under the door and we could hear nearly every conversation in the reception area. We eventually put a towel across the door to muffle the noise. That said, the bed was comfortable and the room big enough, if somewhat cosy. At the end of the day, it would be an OK place to stay for a night if you got a quieter room.

Room Tip: Get a room away from reception.
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
Helpful?
2 Thank GentlemanAuditor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tammy W, General Manager at GuestHouse Inn & Suites Anchorage, responded to this review, 6 days ago
Thank you for your recent review of our Hotel. We always appreciate feedback from our guests. We value your comments and look forward to welcoming you back on your next stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
WEST MILFORD
Level 3 Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 29 July 2013

The outside of this hotel looks very new & inviting. The inside is another story. The room I had needs serious attention. The coffee pot and/or the multi outlet plug it was attached to was sketchy, as in it turned itself on & off various times. I unplugged it :) The bath faucet leaked and the wallpaper is peeling. The room itself was clean but noisy, being right on 5th Ave. The bed was OK but the comforter had a mystery stain on it. There is no breakfast offered, but there is a cafe across the street. The best part is the front desk staff & the free shuttle and driver.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank luvbeej
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tammy W, General Manager at GuestHouse Inn & Suites Anchorage, responded to this review, 20 June 2017
On behalf of the entire team at GuestHouse Anchorage Inn we apologize for the concerns you shared about your recent stay. I have addressed these issues with our team and I assure you we are working diligently to correct these problems. Thank you for letting us know.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about GuestHouse Inn & Suites Anchorage

Property: GuestHouse Inn & Suites Anchorage
Address: 321 E 5th Ave, Anchorage, AK 99501-2632 (Formerly Days Inn Downtown)
Region: United States > Alaska > Anchorage
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access Airport Transportation
Hotel Style:
#7 Best Value Hotel in Anchorage
#11 Business Hotel in Anchorage
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — GuestHouse Inn & Suites Anchorage 2.5*
Number of rooms: 130
Official Description (provided by the hotel):
Alaska may be the last frontier, but the Guesthouse Anchorage Inn means 1st class comfort, service and convenience whether on a ski trip, business or shopping trips, our central location can't be beat... Just walking distance from the arena, convention center or theaters. ... more   less 
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Also Known As:
Days Inn Downtown Hotel Anchorage
Days Inn Anchorage
Anchorage Days Inn
GuestHouse Inn & Suites Anchorage Alaska

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