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All reviewsclub floorjade restaurantfew blockshigh floorjunior suitemountain viewfront desk staffdowntown areabeds were very comfortablethe room was nicefitness centerblackout curtainsstayed one nightreindeer sausagecemeterylobbycomputers
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Reviewed 2 August 2011

Very nice hotel. Close to everything, nice restaurant. Free shuttle service, very clean and large rooms.

  • Stayed: August 2011, travelled as a couple
    • Value
    • Sleep Quality
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3  Thank traveldog95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonKranock, General Manager at Sheraton Anchorage Hotel, responded to this reviewResponded 12 August 2011

Dear Traveldog,

Thanks for staying with us and for posting your review on TripAdvisor. Glad to hear that you enjoyed your visit & found our hotel to be clean and convenient. We look forward to serving as your hosts the next time travel brings you to Anchorage!

Enjoy the rest of the summer!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2011

For Anc...this is probably one of the nicer hotels. The location is great. The hotel actually provides a free shuttle if it's close enough - pretty much anythign right down town. The rooms are nice..and beds are super comfy.
One recent change that was annoying was the added price for parking. It used to be free for SPG members...and now they've gone to charging.
Otherwise i woulda given them all 5 stars.
the ICE SPA is a must! great services...and the best view ever for where you go to lounge...it's amazign up there!
Will return again.

  • Stayed: February 2011, travelled with friends
    • Value
    • Sleep Quality
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Thank Nora R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonKranock, General Manager at Sheraton Anchorage Hotel, responded to this reviewResponded 12 August 2011

Dear Inchoface,

Thanks for choosing to stay with us and for posting a review on TripAdvisor. We are grateful for your continued patronage and loyalty & very pleased to read that you enjoyed your most recent visit with us.

I absolutely agree about the Ice Spa being a "must" and that the views are stuning.

Regarding the parking charge - I will look into that to see if/why the procedure changed. If the charge doesn't make sense for SPG guests I will see about fixing that.

We look forward to serving as your hosts during your next visit to Anchorage.

Enjoy the rest of the summer!

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Reviewed 31 July 2011

Just came back from a trip to Alaska where we stayed two nights at this hotel. The first night was before taking the train to Denali and we returned for an additional night the day before our cruise . The rooms are spacious and clean, the beds extremly comfortable. Customer service is excellent. The room assigned to us the 2nd night wasn't cooling properly and they promptly and with no hassle changed us to another room. Breakfast is plentiful(it was included in our rate). The hotel is barely in downtown , in an area that's not very attractive. However for a short stay is more than adequate. We were able to leave our big suitcases in storage with them while we toured Denali, that was a big help.

  • Stayed: July 2011, travelled with family
    • Value
    • Sleep Quality
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Thank katarob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonKranock, General Manager at Sheraton Anchorage Hotel, responded to this reviewResponded 1 August 2011

Dear Katarob,

Thank you for taking the time to post a review about your stay with us on TripAdvisor. I was so happy to read that you enjoyed your visit and found our hotel convenient and comfortable. I hope that the next time business or pleasure bring you back to Anchorage...that you will allow us to serve as your hosts again.

Jon Kranock - GM

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Reviewed 29 July 2011

Lobby area is nice but the rest needs work. Didn't have king bed even though we had confirmed reservation months in advance. We were told by front desk, upon reaching room, to come back downstairs & they would work it out while we waited 30 minutes. We waited but a different person came on duty & told us that there were no rooms with king bed & said we were misinformed so we took what was available. Luggage was delivered to wrong room, air conditioner in room didn't work, bathroom not clean, but bed was comfortable. Hotel is a minimum 5 block walk to anything & neighborhood is kind of iffy. Would not stay here again.

  • Stayed: July 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank Texaskitty6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2011

We did not choose this hotel, it was chosen by our cruise company.
PROS: The rooms. Confortable, clean, modern, great, great beds.
CONS: The neighborhoord. We were actually warned not to walk around at night and must tell you that 5th Avenue (hotel between Fifth and Sixth) is really iffy. I am a savvy, subway-riding New Yorker, and I did not feel comfortable. Drug rehab plac, shady motels and their clinets on the neighborhood. Walk on Sixth Avenue, better.
No safe in the room.
Hotel has a "limo service." Actually a black limo, not a van, to take you five blocks downtown, but only on the hour. It probably fits four people. Please, give me a car or van, every fifteen minutes instead.
Restaurant- One night we came back bushed and had dinner there. The service was so bad and we waited sooooooooooooo long, that I had to get up to have someone bring us a bill. We wanted desser,t but could not phathom waiting for it. The restaurant manager, to her credit, realized our plight and gave us a 15% discount which was very nice, but what we really wanted was service SERVICE. and the place was 1/3 full.
But don't miss the Jade staircase, which OSHA made them carpet, it must have been beautiful BEFORE the goverment got involved.

  • Stayed: July 2011, travelled as a couple
    • Sleep Quality
    • Cleanliness
Thank tropicalia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JonKranock, General Manager at Sheraton Anchorage Hotel, responded to this reviewResponded 31 July 2011

Dear Tropicali - thank you for choosing to stay with us at the Sheraton Anchorage Hotel and for taking the time to post a review on TripAdvisor. I am disappointed that some of the aspects of your stay were less than favorable. I promise to use your experience and comments in positive and educational manner to help us improve our product, and team. "It is only through learning what we can do better, that we can do better"

Thank you again for your choosing to stay with us.

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