Arrived late from a long day of flying, to find out that due to a contract to Pilots, our king room suite had been given to a pilot with flight cancellations- even though we were a corporate client, paid, and confirmed 24 hours earlier for late arrival. We were told we would have to wait! The staff were friendly and apologetic, offered a meager breakfast voucher and a few $$ of one night. Got to our room finally to find two double beds and a very small room. Called the desk and we were told that was all they could do. As a Travel Professional - when my clients call to report these kinds of mishaps, I make a note to avoid using that property again. The Hotel Management should have arranged to move us to a suitable room in the morning or comped the whole night! As I said, the night Customer relations manager did what he could, but the entire management should have made other arrangements for the pilots.
- Official Description (provided by the hotel):
- Sheraton Anchorage Hotel & Spa is luxury lodging with amenities like Ice Spa, Jade Restaurant, Steak & Seafood and 24,000 sq ft of meeting space. We're near Elmendorf AFB, Sullivan Arena, and Alaska Railroad. ... more less
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- Also Known As:
- Sheraton Anchorage Hotel Alaska
- Anchorage Sheraton