This Springhill Suites location reminds me of the little train that could... but in this case, ultimately, couldn't.
The two great things this place has going for it are the employees and the location. Those are it! Anything I asked for/about, the staff was more than happy to help, and to go above what was required. The location is in walking distance to a Walmart where you can pick up forgotten items or get groceries or food. Oh yes... this location has free parking.
The room was ready when arrived. The air conditioning unit rattled incessantly; the toliet would not flush/drain. Thinking maybe this area doesn't have the water pressure I am used to, I didn't inform anyone. I decided to take a shower; the tub wasn't clean, but I just turned on the water and let the dirtiness go down the drain. Following this, I then hopped on the internet. The wireless seemed awfully slow, so I decided to use a wired connection. That didn't work-- following the wire, I found that the Ethernet cable had frayed and unconnected wires. I called down to the desk to request a new one, and promptly received one.
I then tried the internet. It was like a throwback to dial-up days. I couldn't believe it at all, so I took a screenshot (attached). I called the front desk agent again; when I explained the issue, she sighed and said it happens 'all the time'. Without even asking, she offered to take a certain amount off the bill.
For a hotel that usually charges 200.00 + per night, per room, I would expect things to be a bit more on top of things.
- Official Description (provided by the hotel):
- Discover a different kind of hotel with style and space, beautifully priced.Located in midtown, walking distance to shopping and entertainment. Featuring separate areas for sleeping, eating and working, SpringHill Suites provides guests with a microwave, mini-fridge, desk and pull-out sofa bed. Enjoy complimentary continental breakfast and airport shuttle, as well as pool, whirlpool, exercise room and wireless. ... more less
- Reservation Options:
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- Also Known As:
- Springhill Suites Anchorage Midtown Hotel Anchorage
- Anchorage Springhill Suites
- SpringHill Suites Anchorage Midtown Alaska