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“The worst attitude which is ever experienced!”

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Domaine Grange Neuve
Amsterdam, The Netherlands
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
“The worst attitude which is ever experienced!”
Reviewed 29 July 2010

We contacted Domaine de la Grange Nueve hotel and the owner Thomas almost 6 months before our arrival. It was a special vacation – our honeymoon and we asked for a double room which he confirmed. When we arrived, we were got a triple room with three seperate beds..and the most amazing thing was that the owner himself told that French people doesn’t have a double bed. If they want to have a double bed, they just put two single beds together. Strange, but what to do, we had to accept it as other room was not an option, hotel was full. Room was big, dark with only one small window and bathroom full of mosquitos which were eating us all night.. ok, it’s a countryside and that can happen. Anyway, we didn’t want all this to ruin our honeymoon.

Next morning when we walked out of our room, one floor lower we saw other room which had door opened and guess what – there was a room with a double bed. So seems that actually French people know what is a bed for 2 people. We just could not understand why the owner had to lie!

The real dissapointment we had from the attitude of the owner (he is the only one who presents himself to guests). He was constantly ignoring us although we were standing and waiting for him just to ask a question. The tragedy for him was when we asked for an extra towel as one we took to the swimming pool. Never do it! He told that it’s strictly not allowed to take a towel from the room to swimming pool. Only he never told it before or didn’t send information with wat is or what is not allowed. We found out that many things are not allowed. We stayed there for 2 days and all the time heared that also to other guests he was telling what is not allowed. You start to feel like in the museum..not in the place where you come to rest.

We spent two nights in this hotel and were very happy that it was not booked for longer period. We will never stay there again and we don’t recommend to anyone as the attitude was horrible. Seemed that the owner hates the guests and that he is only looking forward when guests will pay and leave.

  • Stayed July 2010, travelled as a couple
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10 Thank Travellovers17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 25 August 2009

Spent 3 nights. Very good location, peaceful and quiet. Well kept. Nice pool. Half hour drive to gordes, avignon. Room basic with no shampoo or soaps. No reception area so on arrival had to wait until owner spotted us trying doors of random rooms before we were checked in. One issue. Informed by owner that dinner had to be booked in advance as they are a small hotel. He never mentioned anything about breakfast which is optional and cost 5 euro per person extra. We had breakfast the first morning..it consists of 2 fresh croissants, some french bread and 2 small slices of chocolate bread with coffee and juice. All delicious but very small for people used to buffet breakfasts in hotels. We decided to have breakfast in one of the many lovely hilltop villages (Gordes) the next day and enjoyed that. On our final day we decided to have breakfast in the hotel again so we could get on the road to avignon early to catch a train. On sitting down the owner promptly informed us that since we hadn't bothered to show up for breakfast the previous day he had to throw out the freshly baked croissants he made for us. He said we should have told him we were not coming and again repeated he had to throw everything in the bin! All this in front of everyone else at breakfast! We were shocked to say the least. He eventually served us breakfast but we got no croissants presumably as punishment for the day before. I wouldn't mind if he had told us on arrival that we had to tell him when we didnt want breakfast but he never said a thing. Bearing in mind that breakfast is OPTIONAL and is very small anyway I found his behaviour to be totally over the top. To be honest it left a very sour taste especially since it was his fault for not telling us. Him ranting on about 2 croissants and me paying almost 300 euro for the stay. Small minded to say the least. I won't stay there again but I would recommend this hotel. Just be careful to tell the owner about breakfast (even though you don't have to) , dinner and bring your own soap and shampoo.

  • Stayed August 2009, travelled as a couple
    • Value
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4 Thank Gollyman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Domaine Grange Neuve

Property: Domaine Grange Neuve
Address: 436 Chemin de la Grange Neuve, 84210 La Roque sur Pernes, France
Region: France > Provence-Alpes-Cote d'Azur > Vaucluse > La Roque sur Pernes
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #2 of 2 B&Bs / Inns in La Roque sur Pernes
Price Range (Based on Average Rates): £
Number of rooms: 9
Official Description (provided by the hotel):
In the middle of a conservation area and a wild flora and fauna reserve, 2 km away from La Roque-sur-Pernes, a village perched in the mountains, near several historic sites and tourist spots: Come and taste the absolute peace and quiet of the Domaine de la Grange Neuve in a convivial and relaxed atmosphere. Come and enjoy the comforts and the peace and quiet of suites and rooms. Each one is customized and decorated in Provençal warm shades. ... more   less 
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Also Known As:
Domaine Grange Neuve France/La Roque Sur Pernes

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