Please note my review is written as a handicapped person stuck in a wheelchair. The Chateau de Pizay, is a member of the Chateaux Demeures Hotels et Grandes Etapes des Vignobles and, as such, displays in the Groups's annual booklet a series of symbols showing the facilties on offer by the various entries. Among them is the international sign for a Wheelchair. As a side issue I have 3 times written to Tripadvisor suggesting that they have a separate section for places with Handicap facilities. I have never had a reply. To make things easier for them, I would suggest that like all the Hotels in the above Guide, the Tripadvisor simply adds the traditional wheelchair logo for any relevant comments by Tripadvisor members.
Because the description of the Chateau de Pizay contained the wheelchair logo, I decided to pay a visit with my wife. As a precaution I phoned well in advance to check the facility and made a booking.
After quite a bit of confusion about availability that changed with each of 3 ladies I spoker to, it was done.
The beginning of ther trip was not a good augury as the directions were misleading and Pizay was not originally mentioned. When I remarked on this at Reception they admitted several guasts had had similar problems. Next a young girl took us to our room. When my wife went in she said I would have a problem with the toilet entrance. She tried it out with my wheelchair and the closet was extremely narrow. I could get in but it was a squeeze keeping one's arms away from the walls especially near the WC's toilet roll. The next morning compounded the access difficulty. The bathroom had obviously never been planned for a wheelchair.user. The wash basin and its surrounds were extended ending with a drop down shelf (like the letter "L"). Net result there was no room for a wheelchair to fit under the apron. Without telescopic arms I could not shave And was only able to do my essential ablutions by sitting sideways with a towel on my lap. Most unsatifactory.
As a result of a series of little niggles I felt even more discomforted. First of all, despite the current publicity, the Chateau is no longer a Hotel du Silence as it now caters largely for corporate bookings for the new conferece facilities, This had a commensurate effect on the speed of bar and waiter service. The restaurant was not as luxurious as its menu indicated. More peculiar, like an old-fashioned sex discrimination, each time my wife was presented with a menu that did not show the actual prices. Which could well cause some embarrassment on occasion. It understandly irritated my professional working wife. Next, in order tio try it out, I ordered the local house produced wine called: Red Beaujolais. At the end when presented with the bill, I noticed I had been charged for a different higher priced wine. When I remonstrated, the waiter calmly said "well for 4 Euros more etc, you got a much better wine!" Finall insult, to use the modest Spa for up to 2 hours you had to pay 42 Euros. My wife refused and chse our large bath, Despite being a 4 Star luxury category, there was no regular Internet service despite its promise in the brochure..
In short a most disappointing experience. Ther so-called Handicap faciolities would not have passed muster with any Inspector from the UK's Trade Description Act. As I wrote Caveat Emptor especially when in a wheelchair otherwise you risk having an awkward physical occurrence!
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- Also Known As:
- Chateau De Pizay Hotel Saint-Jean-d`Ardieres
- Chateau De Pizay France, Europe