We made the reservation through <www.booking.com> and noted that we would be late, after 22:00. We flew to Munich, but the flight was late and arrived at the the hotel at 23:05. It was in darkness, and there was no response at the door. We knocked at a window and a man looked out, he said" owner not here". He didn't have the owner's address. I tried the phone number, but as my cell phone was U.K.-based I didn't get a reply. We found another hotel close by. Next morning, we visited the pension and the owner was there. She stated that she had waited until 23:00 and then left. She did not leave a note or other information, which we considered poor service.
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