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“Think twice” 2 of 5 bubbles
Review of Country Inn & Suites By Carlson, Omaha West

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Country Inn & Suites By Carlson, Omaha West
Ranked #27 of 81 Hotels in Omaha
Certificate of Excellence
Corning, Iowa
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Think twice”
2 of 5 bubbles Reviewed 21 July 2012

I booked a suite that said accessible/accessible because my 88 yr old father was having outpatient surgery and needed to be seen the next day, and I wanted him to be able to rest. The couch that was in this suite only came 2/3 of the way to my knee, and you sunk in from there, needless to say he only sat here once. There was only one chair in the entire suite. There were sheets and pillows, but no blankets for the couch bed.

When I went to the front desk to get a blanket and address the the condition of the couch another family was trying to check into a suite, they had them call to get a better rate, and they got a better rate than what I got online, so don't believe when they say the best rates are online. I addressed these problems with the front desk and they asked if I wanted them to come look at the couch, but since my father was sleeping, I declined. I asked about the rate with the other people, and even though I had just stood and listened to the whole previous transaction, he insisted that the best rates were online, when I said obviously not he just politely smiled at me. On the upside my father said the actual bed was very comfortable, so I guess I will be thankful for that.

  • Stayed July 2012, travelled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank mmksoren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlson Hotels C, Specialist, Online Customer Support at Country Inn & Suites By Carlson, Omaha West, responded to this review, 14 August 2012
Thank you for taking the time to share your experience with us.

We would like to discuss this matter further with you. We ask that you please contact us at ccare@carlsonrezidor.com at your earliest convenience.

We look forward to hearing from you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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204 reviews from our community

Traveller rating
    112
    50
    29
    7
    6
See reviews for
86
17
9
69
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Milwaukee, WI
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 17 July 2012

We were only in the hotel for one night, as we were just meeting up with some friends in town.
It was very clean and quiet. It does not have a gym on site, however, there is a giant 24 hour fitness right behind the hotel that I walked to.
The continental breakfast was pretty standard. We were able to get what we needed before we started our day. Nothing spectacular.
The pool is very small, but sufficed for our 3 year old.

  • Stayed July 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JulieandFred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Omaha West, responded to this review, 18 July 2012
Dear JulieandFred,

Thank you for telling us about your stay with us. We appreciate all of your comments. We will pass them on to our staff. They always appreciate hearing when they are doing a good job. We are glad that you and your family enjoyed our amenities. Thank you for staying with us. We hope that you will stay with us again in the future.

Sincerely,
Country Inn & Suites Omaha West
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iowa
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed 30 June 2012

This hotel keeps amazing me. I had problems with billing back in September 2011, they are now trying to bill me again for that stay. Please beware that this hotel has issues with their billing system.

  • Stayed September 2011, travelled with friends
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank philhusker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Manager at Country Inn & Suites By Carlson, Omaha West, responded to this review, 3 July 2012
Dear Philhusker,

Thank you for bringing this billing error to our attention. We sincerely apologize for any inconvenience that this may have caused you. This was clerical error and we deeply apologize. Thank you for allowing us to take the necessary steps to refund the money back to you. We are very sorry for this inconvenience and have taking the necessary steps to make sure that this never happens again. We appreciate all guest feedback good and bad. It allows us to make the necessary changes to our hotel to make it better for you and for future guests. Thanks for your time, and we hope that you will consider us again for future visits to the area.

Sincerely,
Country Inn & Suites Omaha West
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Lincoln, NE
Level Contributor
572 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
3 of 5 bubbles Reviewed 11 June 2012 via mobile

If you can manage to check in and stay without interacting wih property management you'll be fine. If you happen to encounter the hotel manager you'll see what I mean. I travel all the time for work, this was the worst customer service from management I've seen. They have no bell stand and seemed apalled that i asked to store a bag since my room wasnt ready. This is a pretty routine request i would think for a hotel? The night staff were great however. Be careful with their rates also. We had several rooms for a wedding and some rooms were sold for close to $200 a night while others were in the $90 range.

  • Stayed June 2012
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Jski529
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brampton
Level Contributor
52 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 4 May 2012

A large group of family members (20-30 people) stayed at this hotel for a wedding in April. With the large crowd of people gathering in the common areas, you would think that the hotel staff would have a difficult time. Our experience was quite the contrary. We were always greeted by smiling faces and a friendly attitude by staff at the front desk and by staff throughout the hotel. Breakfast was excellent and always replenished. There was one lady working in the breakfast area and she worked constantly to ensure that everything was full and everyone got what they needed. The entire group stayed for a total of about 3 nights. I would recommend this hotel to anyone staying in the area. It was a little home away from home, laundry facilities (although not working at the time we visited), complimentary coffee in the lobby area, swimming pool (didnt use it), elevator access to the other floors. It had a warm welcoming feel! Overall satisfied with the staff, the service and the experience. Would definately visit again if we were in the area. Excellent!

  • Stayed April 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank GoingSouth78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Omaha West, responded to this review, 8 May 2012
Dear GoingSouth78,

Thank you for telling us about your recent stay. We hope that the wedding was a great event for your family. We are so happy that we could accommodate you. We appreciate all of your comments and will pass them on to our staff. They always appreciate hearing when they are doing a good job. Thank you again for your time. We hope that you will stay with us again in the future.

Sincerely,
Country Inn & Suites Omaha West
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 1 May 2012

Very good service!! Good breakfast!! Good room service!! Satisfactory!!

  • Stayed April 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Ish S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Omaha West, responded to this review, 8 May 2012
Dear Ish S,

Thank you for telling us about your recent stay. Your comments are very important to us. We appreciate them and will pass them on to our staff. We hope that you will return to our hotel in the future.

Thank you again for your time. We hope to see you again!!

Sincerely,
Country Inn & Suites Omaha West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Milwaukee, Wisconsin
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 30 March 2012

Overall, I would give this hotel a C+ -/ B- rating. My room was clean; however, the carpet and chairs had stains. Also, the TV was old and had some funky color issues. They should invest in flat screens. In fact, the property - although clean - could use a makeover. A huge plus is the next door gym; 24 hours with plenty of equipment. Staff is friendly and accomendating.

  • Stayed April 2011
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Jylleallison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, Omaha West, responded to this review, 2 April 2012
Dear Jylleallison,

Thank you for taking the time to review our hotel. We appreciate all of your thoughts and concerns. Your concerns about your room are very important to to us. We have passed these comments on to our management. We are currently looking into all the concerns.

Thank you again for your time. We hope that you will stay with us again in the future.

Sincerely,

Country Inn & Suites Omaha West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Omaha West

Property: Country Inn & Suites By Carlson, Omaha West
Address: 11818 Miami Street, Omaha, NE 68164-9619
Phone Number:
Region: United States > Nebraska > Omaha
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Omaha
#15 Family Hotel in Omaha
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Omaha West 2.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Country Inn And Suites By Carlson, Omaha West
Country Inn & Suites By Carlson, Omaha West Hotel Omaha
Omaha Country Inn

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