Horrible place. While the room was decent enough, the place was LOUD and the staff unresponsive.
At 11 p.m., after my elderly mother and toddler daughter were finally asleep, the staff sounded an airhorn to clear the pool. At midnight, when there were still people in the halls talking loudly and running up and down them noisily, I called the front desk to have them quiet the other guests down. The lukewarm response I got was "I'll try". ALL of the extra pillows were gone. I had to go buy more with my own money. The next day I was told in passing that they had found some for me. Didn't ever bring them to the room though. My mom was forced to sleep on one pillow stacked on towels for the first night. The lobby is hardwood flooring, because the pool goers ran in and out on it, it was often quite wet. My elderly mother was quite afraid of falling. There were no signs warning of the wet floor, nor was any attempt made by the staff to wipe it up that I saw.
I was there for a family wedding. For some unknown reason most of our family's reservations were mysteriously cancelled. When I asked the hotel staff, not the reservation center, how that could have happened they gave a feeble reply that sometimes whole wedding parties just to that and was I sure the wedding party hadn't moved elsewhere even though my other family members still had reservations there. We were fortunate to have double checked, at our expense long-distance, the reservation status.
At checkout, when I complained, I again got a weak "Gee I'm sorry" from the clerk. No offer to reduce the bill or make other amends. All of the others there for the wedding had the same issues.
Even the breakfast room staff was borderline rude. They did not seem to appreciate my well behaved for just 3 daughter and treated us as unwelcome.
Bottom line, stay somewhere else where they at least pretend to care about your comfort.
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- Also Known As:
- Country Inn & Suites By Carlson, Omaha West Hotel Omaha
- Country Inn And Suites By Carlson, Omaha West
- Omaha Country Inn