Our family made reservation for a 2 bedroom, 2 bath suite with 1 King and 2 Queens for our family of 6 weeks prior to our arrival only to be called in the afternoon of the day of arrival to be told that our reservation for that room was cancelled. When we arrived at the hotel we were told that the people in our room extended their stay and the room we had reserved was not available. We are frequent travelers and have never had this happen before...if someone has a reservation then the room should be available for those that planned in advance and made the reservation. They put our family in different rooms, we were close together on the same floor at a reduced rate, but my family was now in different rooms, had lost the King bed and now did not have a living room separate from a bedroom to socialize. Even with the staff trying to work things out for us, I still find this practice of not honoring reservations (and from a prior review, we're not the first) unacceptable.
For the hotel itself, we were on the 3rd floor and could hear every footstep and movement those above us made. This facility does have an indoor pool that was jam packed with kids during our stay and there was no hot tub which was a disappointment. Breakfast was your basic mid-range hotel fare and the seating area is VERY limited. We'll never stay again - it's not worth the risk of having your reservation cancelled at the last minute. I guess we're lucky they had rooms available, but I question what would happen during the CWS or other event when rooms are full.
- Official Description (provided by the hotel):
- Welcome to the brand new Staybridge Suites Omaha Hotel located at 80th and Dodge! With a prominent location, the Staybridge Suites is the newest premier hotel in the city of Omaha, serving discerning business and leisure travelers alike. Enjoy your fully equipped kitchen provided in every suite and please join us for our daily free hot breakfast buffet. If you will be with us during the week, please join us for our Social Reception on Monday through Wednesdays evenings where we provide a complimentary light meal along with evening beverages. Experience our indoor pool and expanded fitness center, and we provide free laundry facilities, free Wi-FI, and much, much more. We look forward to serving you soon! ... more less
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- Also Known As:
- Staybridge Suites Omaha 80th And Dodge
- Staybridge Suites Omaha 80th & Dodge Hotel Omaha