I stayed four nights on a business trip to Omaha this week and had a very nice stay. I am surprised to see such low reviews for this hotels. I've stayed at many other Hilton Garden Inns before and know what they offer, and this one offers everything promised.
The staff are very dedicated to customer service. Maybe too much so. The front desk staff were always friendly and helpful, were well aware of the nearby shops and restaurants, and were always willing to help. Honestly, sometimes this help was too aggressive: there was an evening reception each weekday evening and they REALLY wanted me to have some beer or wine, or bottled water. I really just wanted to go up to my room but it was a little odd how aggressively they tried to stop me so I could socialize with them and strangers at this free reception. Occasionally at the breakfast buffet this happened too: "are you sure I can't get you anything else?" "really, I can get you more coffee" "are you really sure". Other than this excess enthusiasm for interacting with me the staff were great.
The rooms at HGI's are generally well put together, with plenty of electric outlets, a small fridge, microwave, coffee maker, etc. The rooms here were large enough for me to exercise in. One design flaw is that the bathroom door and the front door can swing into each other. The shower pressure was great, hot water came up instantly, and it did not have the filmy, hard-water issue that many hotels in Omaha have (at the Doubletree downtown, for example, the water is so hard that you cannot rinse the soap film or shaving cream completely off).
I liked the breakfast buffet but must confess that I received a free breakfast as a Hilton Platinum level traveler. Other than the occasional over-eager extra-coffee push, the service was gracious and friendly. I used the exercise room which is basically four cardio machines: it's better than nothing but it is a weakness of the hotel. They do offer discount passes to more extensive gyms in the area: I did not take them up on it.
This is my favorite Omaha hotel. I have stayed at the Doubletree, Magnolia, Courtyard, and Embassy Suites, and always try to get in here first. It can be pricy, but that's the only reason I look at the other choices.
- Official Description (provided by the hotel):
- The Hilton Garden Inn Omaha Downtown/Old Market Area hotel is in the vibrant Old Market District in the heart of Downtown Omaha. Just a short walk to the CenturyLink Center Omaha and TD Ameritrade Ballpark, the hotel is in the perfect location for visitors to the city, regardless of purpose of travel! 24-hour, complimentary shuttle service is offered to Omaha's Eppley Airfield (OMA), and also provides convenience for business travelers, serving many of the city's prominent enterprises such as ConAgra Foods, Union Pacific, National Park Service, and more! Enjoy one of the city's finer dining experiences from the comfort of the hotel, too. Spencer's for Steaks & Chops is a local favorite, serving the top 2% grade of beef in the state! Winning accolades for their wine list over the past few years, you're sure to be delighted by the outstanding service and remarkable quality of product prepared especially for you. Breakfast is served in the Great American Grill daily. A cooked-to-order buffet, including freshly cut fruit and warm, baked pastries is available at an affordable price from the friendliest breakfast staff to be found in Omaha. Your satisfaction and comfort is our highest priority, and we promise to deliver the best that Midwest hospitality has to offer, guaranteed! ... more less
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- Also Known As:
- Hilton Garden Inn Omaha Downtown / Old Market Area Hotel Omaha
- Hilton Omaha
- Omaha Hilton Garden Inn