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“Solid Value”
5 of 5 bubbles Review of Hilton Omaha

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Hilton Omaha
Ranked #9 of 81 Hotels in Omaha
Certificate of Excellence
Glen Ridge, United States
1 review
“Solid Value”
Reviewed 23 May 2014

Hilton Omaha is a well run and well maintained hotel. The service is excellent. The room and lobby are tastefully done. The gym is better than a typical hotel gym although it is on the small side for such a large facility and it could use more weight machines.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Henry Rummel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonOmaha, Manager at Hilton Omaha, responded to this review, 9 June 2014
Thank you for your kind words, we are delighted that you enjoyed your stay with us!

There are a number of amenities that separate us from the average hotel, and we appreciate that you recognize this and in particular the service we provide. Your experience is one that we want every guest to receive.

Thank you again for your comments, we look forward to seeing you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,307 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (170)
Date | Rating
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English first
Lincoln, United States
2 reviews
Reviewed 21 May 2014

I love this hotel! We are Hilton honors gold members and will always stay here!! The staff is so friendly and the rooms are always clean as well as the lobby area. Truly great service is what we get every time we stay here!!

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jamaica E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonOmaha, Manager at Hilton Omaha, responded to this review, 9 June 2014
Thank you for your very nice review, we are delighted that Hilton Omaha is always your destination of choice when visiting Omaha!

We look forward to being of service to you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Papillion, Nebraska, United States
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 May 2014

Very clean, service was acceptable, within walking distance to great restaurants and bars. Only complaint is that the room was very warm. We had to turn the AC down in the middle of the night and even then it took a good amount of time to cool down.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Lisa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonOmaha, Manager at Hilton Omaha, responded to this review, 4 June 2014
Thank you for taking the time to review our property, we are happy that overall, you enjoyed your stay with us.

Each guest has a individual preference for temperature levels and we can set a VIP mode at any time for guests who wish to adjust room temperature above or below the programmed range. Please feel free to call the hotel operator who can assist.

Thank you again for your review, we are delighted to be your destination of choice when visiting Omaha. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fargo, United States
2 reviews
Reviewed 21 May 2014

Limited the amenities, bath soap and towels. But otherwise the personnel were polite and helpful. Many places to eat within walking distance. River with a view just a block away. Nice area. Ease to major freeways was nice.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Steve G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonOmaha, Manager at Hilton Omaha, responded to this review, 4 June 2014
Thank you for your nice comments, we are very happy that you and your family enjoyed your stay.

We recognize that guests needs differ and can replenish amenities at any time when requested. We try to be environmentally friendly with conservation and sustainable measures but not in a way that would inconvenience our guests.

Guest comfort and providing the best service and hospitality are always our goal and we are delighted that over all, you enjoyed your stay and we hope to see you back again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greensboro, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 May 2014

When I checked in to the hotel on Friday and saw several dogs being walked around in the lobby, I should have foreseen the miserable experience that was about to ensue. Within minutes of walking in to our room, I removed my shoes to change into dinner attire ...only to feel my socks drenched with what I assumed must have been "spilled water" from the previous guest. No worries, I changed my socks and enjoyed the rest of the evening. After sharing an elevator with a panting unhappy looking canine the next morning, I wondered why so many dogs were welcomed guests of this Hilton. I had never seen so many dogs in a hotel in my entire life. Then the fun began. Last night, my family had the great pleasure of being awakened at 1:30am by the deafening sound of a dog barking out of control and desperately scratching its door trying to escape its lonely room. Where were this poor mutt's owners? 30 minutes later after my entire family was miserably awakened and the hotel staff had done absolutely nothing to bring peace to our hallway, the drunk owners returned to their barking dog only to scream at it for pooping all over the room. At this moment, I realized that what I had stepped upon entering our room and assumed was "water" was most likely dog urine or drunk human urine? This Hilton hotel experience was the worst I have ever had. If you want a good night sleep in Omaha, do yourself a favor and stay at any other hotel.

Room Tip: pets appear to be welcome - bring your dog and cat!
See more room tips
  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Brian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Noall S, Manager at Hilton Omaha, responded to this review, 20 May 2014
Brian B,

Thank you for your comments regarding you stay with us last weekend.

I am very sorry that you were disturbed by the unattended pets of some other guests in our hotel. I apologize for the lack of sleep that you received.

We are indeed a pet-friendly hotel. We find most pet owners to be remarkably responsible in regards to our policies. When guests bring their pets, we review a brief pet agreement with them that they must sign. One of the specific items on this agreement is that pets are never permitted to be left unattended. In this particular case, when we were made aware of the issue, we made an attempt to contact the guest, but were given incorrect contact information, and never reached them until it was too late.

As you know, we did offer you a service gesture to compensate for the poor experience that you had.

Once again, we apologize for this issue, but do want to mention that it is an exception rather than the rule.

Best regards,

Noall Silvester
Director of Rooms and Guest Services
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 17 May 2014 via mobile

What I like about the Hilton is that you know what you're going to get. Comfy bed, enough space, good toiletries, clean room. This one also has a very nice location. It's close to the airport and also to a fun part of Omaha for a good restaurant or two. Recommended!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WorkerbeeChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonOmaha, Manager at Hilton Omaha, responded to this review, 4 June 2014
Thank you for your very nice review and recommendation, this is the best compliment we can receive from our guests.

From a seasoned travaler, you recognize what it takes to be a top notch hospitality provider and we sincerely appreciate your comments.

We look forward to being of service to you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 May 2014

Hilton Omaha does a really great job of handling the overwhelming number of attendees to the Home Instead Senior Care convention. I believe there were 1,350 attendees this year and I would say they met all expectations as well as they possibly could. Great place!!!

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank mshill55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonOmaha, Manager at Hilton Omaha, responded to this review, 4 June 2014
We sincerely enjoy being the host hotel for Home Instead and the attendees. We look forward to this convention every year

Thank you for taking the time to post a review, we hope to see you back again next year or sooner if your travels bring you to Omaha.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Omaha

Property: Hilton Omaha
Address: 1001 Cass St, Omaha, NE 68102-1152
Phone Number:
Region: United States > Nebraska > Omaha
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Omaha
#8 Romantic Hotel in Omaha
#10 Business Hotel in Omaha
#16 Family Hotel in Omaha
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Omaha 4*
Number of rooms: 600
Official Description (provided by the hotel):
Hilton Omaha offers prime location with 600 Guestrooms (150 new and 450 newly remodeled), fresh, new lobby design and Hilton Omaha is surrounded by CenturyLink Cener Omaha, Lewis & Clark Landing at the Missouri River, TD Ameritrade Park and North Downtown Omaha, the Hilton Omaha puts you steps from the Civic Center, Holland Performing Art Center and historic Old Market with its world famous shopping, dining and entertainment. Omaha has evolved into a world-class meetings and leisure destination - alive with energy and spirit and now Hilton Omaha is taking the lead with a complete renewal and expansion to enhance our hotel in downtown Omaha. ... more   less 
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Also Known As:
Hilton Omaha Hotel Omaha
Hilton Hotel Omaha
Omaha Hilton Hotel

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