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Residence Inn Omaha Downtown/Old Market Area
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Reviews (561)
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All reviewsfederal buildingvalet parkingold markethearth roomfront deskfire pitwithin walking distancefull kitchenvalet staffone bedroom suiteomaha downtownamazing hotelshuttle servicebusiness travelerthe entire stafffew blocksfree shuttle
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Reviewed 23 May 2014

This building was the former Omaha Federal Building and the hotel owners have done a great jjob converting it into a really cool and one-of-a-kind suites-style property in the heart of downtown. You can tell the moment you walk into the lobby that's its not an ordinary hotel.

The corner one bedroom suite I had was spacious, with a full kitchen and tall ceilings with huge windows and lots of light. All of the appliances and furnishings are brand new and in the modern, minimalist style that contrasts well with the old marble feel of the building itself. Only downside: like so many hotels, the AC vent blows right onto your bed; makes it hard to sleep with a wind blowing on your head all night long.

Staff were very pleasant and friendly (in fact everyone in Omaha seems to be very pleasant and friendly!) and the full breakfast and manager's cocktail hour every day was a great addition. Hotel is very convenient to all the downtown offices and only 5 blocks from the trendy Old Market area.

Room Tip: Ask for a corner high floor.
  • Stayed: May 2014, travelled on business
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Thank SDTripster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle H, General Manager at Residence Inn Omaha Downtown/Old Market Area, responded to this reviewResponded 27 May 2014

Dear SD Tripster...thanks for the review on TripAdvisor.com! We appreciate your review and your comments regarding your experience. And, truthfully, we LOVE hearing about your experience with the people of Omaha. We're proud of our attitude and hospitality in our city, and certainly invite you back any time for more! All the Best -

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 May 2014 via mobile

This posh downtown hotel located in the pristine surroundings of Omaha Nebraska is the highest rated hotel you will ever book for a trip! The staff is amazing..the rooms are breathtaking! Breakfast was incredible! Royalty treatment!!!!

Stayed: May 2014
1  Thank Custom A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle H, General Manager at Residence Inn Omaha Downtown/Old Market Area, responded to this reviewResponded 27 May 2014

Dear Custom A...thanks for the wonderful review! I certainly appreciate you taking the time to write about your experience on TripAdvisor.com, and thank you for the kind words. Everything we do is geared to make a wonderful stay for all our guests, and I'm delighted this was the case with you! Come back and see us again! All the Best -

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Reviewed 21 May 2014

This was a business trip and I had a wonderful experience at this hotel. The staff is very friendly, accomodating and efficient. Manager Kyle is awesome. Laundry facilities are nice and the gym small but it has the basics.

  • Stayed: April 2014, travelled on business
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Thank Susana B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle H, General Manager at Residence Inn Omaha Downtown/Old Market Area, responded to this reviewResponded 23 May 2014

Susana...thanks so much for the review! We miss you already and hope you have another assignment that brings you back to Omaha! Thanks, again, and we wish you all the best -

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Reviewed 19 May 2014

My husband and I wanted to do a "staycation" and landed at this hotel. It is FANTASTIC! Newly renovated and beautiful and very kind and accomodating staff. It's sleek and modern with a great downtown vibe and views! Perks include free shuttle to the Old Market and the complimentary breakfast is outstanding and very well stocked. Two things to note: no pool and no free parking unless you score a spot on the street which is metered from 8-5. These were minor details to us. We had an absolute blast and will most definitely come back!

  • Stayed: May 2014, travelled as a couple
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2  Thank Katie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle H, General Manager at Residence Inn Omaha Downtown/Old Market Area, responded to this reviewResponded 21 May 2014

Katie K, what an amazing review! Thank you so much for the kind words on our hotel. We're certainly delighted you enjoyed your experience, and we welcome you back anytime! Thank you so much, and we'll see you soon!

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Reviewed 19 May 2014

Came in to celebrate my fiances birthday and we decided to treat ourselves and throw a small get together in the Penthouse. Don't get me wrong room was amazing but all the gears and motors for the elevators are right above the Penthouse Suite. It was a huge joke throughout the party when it was late and the elevator wasn't really being used but then we were woken up at 6:30am to none stop noise from the motors and gears and we're pretty heavy sleepers and rarely notice things like this. Hotel apologized but still, I spent a lot of money on a room that would've been great but has such a huge drawback.
Rest of hotel and staff are wonderful but don't spend the money on the penthouse when you can get a one bedroom or two bedroom for less cost and way less noise.

Room Tip: any room but the penthouse
  • Stayed: May 2014, travelled as a couple
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Thank GingerSnap2369
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle H, General Manager at Residence Inn Omaha Downtown/Old Market Area, responded to this reviewResponded 21 May 2014

Dear Mindy...thanks for the review! I certainly appreciate you bringing to our attention this issue. To apologize for this inconvenience is beyond acceptable. If at all possible, I'd love to be able to connect with you and discuss this further. Please email me at kyle.highberg@marriott.com, or call me at 402.342.4770. We strive to ensure our guests are more than happy when they leave, and while I certainly appreciate the kind words regarding our staff and hotel, we still need to make sure we are continuously making great experiences and memorable moments for our guests. Thanks again, and I hope to speak with you soon!

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