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“Friendly Staff, No USA TODAY”

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Holiday Inn Express & Suites Omaha West
Ranked #37 of 82 Hotels in Omaha
Iowa
Level 6 Contributor
216 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
“Friendly Staff, No USA TODAY”
Reviewed 28 June 2013

Friendly staff, $30 higher than HI Express five miles away. FIrst HI in years that didn't offer USA TODAY. Fitness room machines need to be replaced. Pieces fell off Ilyptical while I was using it.
Tasha very nice. Upgrade was very nice.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cy2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Omaha West, responded to this review, 16 July 2013
Dear Cy2015,

Thank you so much for your review of our hotel. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. I apologize that we did not meet your expectations in a few areas. Please accept our sincere apologies for any inconvenience it may have caused you. Your feedback is very important to us as this assists us in continually improving the services and facilities we offer to our guests.

We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Lera P
Case Manager
IHGCare
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225 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Overland Park, Kansas
Level 2 Contributor
5 reviews
Reviewed 8 June 2013

The hotel was very clean and nice. Had an excellent breakfast and we enjoyed the happy hour and cookies. However, the sound insulation was terrible. We heard the people above us walking on sweaky floors all night long. And we could hear the fan in their bathroom running all night long, Perhaps it was to drown out the sound of the people above them.

  • Stayed June 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charles R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Omaha West, responded to this review, 29 June 2013
Dear Charles R,

Thank you for taking the time to complete a review on your stay. It is great to know you found our hotel very clean and nice and that you enjoyed the food served. Please allow me to apologize for the inconvenience and negative impression you may have had with the noise. Rest assured that these issues will be looked into. Despite your disappointment we do hope you will stay with us again when you can be assured of our very best attention.

Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you again in the future.

Sincerely,

Karen C
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toledo
Level 6 Contributor
126 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 22 May 2013

This was the last stay of our cross country trip and what a treat! We called an hour ahead to check rates etc. and the rep told us they were having 'guest appreciation day' and there would be free burgers and beer from 6-8:00. Sure enough when we pulled in they were grilling burgers and hot dogs and after checking in we enjoyed burgers beer, dogs, chips and wine served from a friendly staff in a relaxing snack room. Our room was reasonably priced, clean and all staff members were friendly and professional. I would definately recommend this hotel!

Room Tip: No negatives here!
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank kathybruceToledo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TKDOS, General Manager at Holiday Inn Express & Suites Omaha West, responded to this review, 11 August 2013
Toledo,
Thank you for the fun review, especially regarding our Wednesday night cook-out's! We serve the free reception nightly and just recently started the cook-out's on Wednesday's. We hope to see you again next year for your next cross country trip! Remember to visit Lifetime Fitness Center, free of charge, when you come back. They have outdoor swimming, slides, rock climbing and state of the art fitness equipment.
Tasha, GM
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Tampa, Florida, United States
Level 4 Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 May 2013

We had a problem with our reservation and Alicia at the front desk really went out of her way to fix the problem. The location was perfect for visiting friends in West Omaha and the cinnamon rolls are fabulous. I would highly recommend this hotel for service and location.

Room Tip: east rooms have very bright sun in the morning. we had a noisy baby and young children running abov...
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  • Stayed May 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Judith M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TKDOS, General Manager at Holiday Inn Express & Suites Omaha West, responded to this review, 11 August 2013
Yay for Alicia! She has been with us for several years. It makes a difference when the staff is well trained. You can also tell they love their jobs and have pride in their hotel when they stick around so long. On your next stay, please request a top floor. This will always stop any noise from someone above, especially for light sleepers. We do try to place families on 1st floor, for their convenience and yours, but depending on the room type requested, it isn't always possible. I do understand the concern though! I am pleased to hear your stay went well and we welcome you back to the top floor soon! :) Thank you for reviewing us. Tripadvisor is such a huge benefit to travelers.
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Bentonville, Arkansas
Level 6 Contributor
124 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 12 April 2013

I really try to stay at onf the IHG Chains when I travel and have since 2006. This is by far one of the best stays I've experienced. I was upgraded to a suite. Room was very clean. HD TV!!! They had HD TV! Wow! Free beer, wine, and snacks from 6-8pm was very appreciated and enjoyed. All of the employees were extremely friendly. Everything was extremely clean and up to date.

The hotel was very conveniently located. There is a lot of shopping and restaruant selections close by.

I couldn't have asked for anything else from my hotel. Great job!

Room Tip: Standard rooms do not have fridges.
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  • Stayed April 2013, travelled on business
    • Value
    • Location
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Helpful?
2 Thank Jocelyn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TKDOS, General Manager at Holiday Inn Express & Suites Omaha West, responded to this review, 11 August 2013
Wow, what a fantastic review. Thank you! All of our rooms do have mini fridges. They are inside the cabinets under the flatscreen televisions. We serve the free beer, wine, and snacks every night. We also grill out every Wednesday, weather permitting. I am glad you were able to participate. It is a friendly and fun reception and our guests have grown to love it! Come back soon!
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M
Level 6 Contributor
132 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 12 April 2013 via mobile

I have stayed here in the past but not since the renovation has been finished. Turned out great. the remodel makes the hotel seem much more modern. Friendly check in, very clean rooms. The usual fare for hot holiday express breakfasts.

Stayed April 2013
Helpful?
Thank Cvanhorn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TKDOS, General Manager at Holiday Inn Express & Suites Omaha West, responded to this review, 11 August 2013
Thanks for mentioning our public area renovation. We love the modern update as well. This was a great business review and we thank you. We have an indoor pool and a 24 hour fitness center but all guests also have 100% free access to Lifetime Fitness, several block east of the hotel. They offer a lovely outdoor pool with slides!
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Lexington, Nebraska
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 April 2013

My wife & I stay in this Hotel every time we go to omaha!!!, it has a great location & the manager & staff are always very helpful and welcoming!!!!!!, MELISSA IS A GREAT ASSET TO THIS LOCATION, ALWAYS HAPPY AND VERY FULL OF LIFE!!!!!!!!. MELISSA WILL DEFINITELY BRIGHTEN YOUR DAY!!!!! Last time we stayed there My wife left her watch. we didn't realize it for a couple of hours and were on our way home. We called and told them that she left her watch and they got back to us within a couple of minutes and had found it and wanted to know if they should hold it or mail it. It was very nice to see the honesty, promptness and just overall willingness to help - it was greatly appreciated!!!

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TKDOS, Manager at Holiday Inn Express & Suites Omaha West, responded to this review, 8 April 2013
Good to hear the watch found its home. Melissa has her name in lights! Thank you. She will be more than thrilled to see this. She is a wonderfull asset to our hotel and we thank you for mentioning her. We look forward to your return visit. We hope you make it to one of our free beer and wine receptions everynight from 6-8 pm!
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Additional Information about Holiday Inn Express & Suites Omaha West

Property: Holiday Inn Express & Suites Omaha West
Address: 17677 Wright St, (south of 177th and West Center Road), Omaha, NE 68130-2095
Phone Number:
Region: United States > Nebraska > Omaha
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Omaha
#9 Romantic Hotel in Omaha
#12 Business Hotel in Omaha
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express & Suites Omaha West 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Welcome to the newly renovated pet-friendly, 100% non-smoking Holiday Inn Express & Suites Omaha West hotel. Located just off Hwy 275 at 177th Street on the way to Elkhorn, NE, the award winning accommodations of the Holiday Inn Express & Suites Omaha, NE West hotel are conveniently situated for business and leisure travelers. Free beer, wine, soda and snacks are served from 6pm-8pm Monday through Thursday. This west Omaha, NE hotel location provides our guests with easy access to all the area has to offer. Many shopping and dining options are adjacent in the Shops of Legacy. Sights nearby include Village Pointe Shopping Center, Westroads Mall, and Lake Zorinski Recreation Area. Henry Doorly Zoo, Nebraska Crossings Outlet Mall, Downtown Old Market, TD Ameritrade Park, and CenturyLink Center are all just a short drive. Corporate travelers find the Holiday Inn Express & Suites Omaha West hotel convenient to many companies including TD Ameritrade, Yahoo, Paypal, Oriental Trading Co, West Corporation, First Data, First National Bank, Union Pacific, Travel and Transport and Mutual of Omaha. CHI Lakeside Hospital is adjacent. Free high-speed Internet, well-lit work desks, and a 24-hour business center make working on the road easy. Enjoy amenities such as complimentary hot Express Start breakfast, indoor pool and whirlpool, and fitness center. Available only to guests of the Holiday Inn Express & Suites Omaha, NE West are complimentary passes to LifeTime Fitness located nearby. They offer indoor/outdoor swimming with water slides and their entire fitness facility is open to all of our guests. ... more   less 
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Also Known As:
Holiday Inn Express Omaha West Hotel Omaha
Holiday Inn Omaha
Omaha Holiday Inn

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