We stayed for 2 nights, over 4th of July. We came in after a long traveling day around 6pm. I understand it is a holiday and all, but there was only ONE person working the entire huge hotel!! She had no maintenance, no manager, and no service people. Only her. She didn't even know how to turn on the lights for the pool so the customers could swim. She ended up taking a customer out to the mainence area in the back with her to see if they could help her figure it out.
The next morning there was plenty of staff working, and the hotel was bussling. But the same thing happened the next evening where they were terribly understaffed. The night manager was fairly grumpy, acting a bit like she was put out if we had a question.
Over the 2 nights being there, they didn't keep up with their coffee area. The coffee was often completely cold or empty. We stayed the previous week at a different Comfort Inn, and they always had hot coffee.
Besides that, the hotel was VERY nice. It was clean and kept up. We slept well, and the beds were comfortable, rooms were spacious.
Breakfast is PHENOMENAL at this hotel! After 2 weeks in hotels, and having hotel breakfasts, this was a nice change. They had REAL eggs, and REAL hashbrowns cooked with onions and peppers... and REAL sausage. The eating area was huge and accomodating (to my family of 8), and staff was always present in the eating area, keeping things tidy.
I recommend this hotel, but hope they are able to fix their staffing problems.
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- Also Known As:
- Comfort Inn And Suites
- Comfort Hotel Omaha
- Omaha Comfort Inn
- Comfort Inn Omaha