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“Great Service!”

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Homewood Suites Omaha Downtown
Ranked #2 of 82 Hotels in Omaha
Certificate of Excellence
Chicago
Level Contributor
151 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
“Great Service!”
Reviewed 14 August 2014

If you're in Omaha, you're not going to find a Four Seasons. But if a clean & spacious suite at a reasonable price PLUS fantastic Four Seasons-level service is your thing-- you won't go wrong here. The property is right across the street from TD Ameritrade Park--so I'm sure this place is packed during the CWS. During the "off season" we found it to be in a quiet part of town. It's about a mile to the shops and restaurants of Old Market. Luckily, Homewood offers a free shuttle there (and pretty much anywhere else in the area you'd want to go.) Our family relied on the shuttle several times-for the Zoo, Lauritzen Gardens & Old Market. You let the front desk know where you want to go and they call the driver who gives you a spot-on time of arrival--usually 5 minutes or less. This worked for us all but one time. After dinner in the Old Market, we called the front desk for our ride "home" and they said the shuttle would pick us up in 5 minutes. We waited and after 15 minutes I called the front desk for an update. They said the shuttle would arrive in about 20 minutes. SAY WHAT? We elected to walk "home." No big deal. Well-- when we walked in, the the front desk called me over and "comp"ed that night's stay for the inconvenience and added a goodie bag of snacks. Very nice indeed! In fact, while driving back to our real home 2 days later, the manager even called me and personally apologized. That was beyond the call of duty. I thanked her and praised her front desk staff--all of whom were young ladies-friendly, efficient and truly concerned with our stay. That means so much. Back to the physical characteristics of the hotel. We had a 2-bedroom suite. Plenty of room. King-sized bed with plenty of pillows in the master and two queens in the 2nd bedroom. 3 flat-screens with somewhat poor tv reception are featured, along with included wifi. The bathrooms have plenty of light over the sinks and tub/shower combos-no jetted tub. AC units are windo- mounted and reasonably quiet with wall-mounted thermostats. There's a frig and sink in the "kitchen." I'm not sure there's really a "view" anywhere here so I wouldn't think you'd need to be picky about which direction your room faces. One suggestion for the hotel-- while there ARE some translucent curtains for privacy on the windows, it would be nice to have some actual shades to block sunlight. Maybe also consider an upgrade to the toiletries. Are there swankier properties? Sure. Are there more spectacular hotel vistas? Certainly. But Homewood earns its 5 stars for going the extra mile to see to it that guests are treated like royalty.

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank ChiWeather
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacque E, Front Office Manager at Homewood Suites Omaha Downtown, responded to this review, 15 August 2014
Wow! What a fantastic and well written review! Thank you so much for taking the time to write it for us!

We really do strive each day to give the level of service that you experienced while you were here. While we apologize for the mishap with the shuttle, we're so happy that we were still able to turn around your overall experience and have you checkout with a smile!

We thank you so much for staying with us and we look forward to seeing you again sometime!

Warmest Regards,

Jacque Ellis
Front Office Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (82)
Date | Rating
  • English first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Dallas-Ft Worth Area, United States
1 review
Reviewed 12 August 2014

Brooke and Amy were great! Customer Service was awesome. The free breakfast and dinner help cut cost which gave us more opportunity to spend more money on family fun. Food quality and variety was very good. We were in the king two room suite which was a lot smaller than the pictures posted online. However, the size of the room will not deter me from staying at a Homewood Suites in the future.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Kimberly P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacque E, Front Office Manager at Homewood Suites Omaha Downtown, responded to this review, 14 August 2014
Dear Valued Guest,

Thank you so much for taking the time to write a review for us! We appreciate your positive comments. We are pleased to learn that you enjoyed the overall service received by our team and the complimentary breakfast and dinner.

I will be sure to let Amy and Brooke know what a great impression they left on you and let the rest of the team know they are doing a great job!

We look forward to seeing you back again soon!

Warm Regards,

Jacque Ellis
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
62 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 8 August 2014

My family and I have been exploring different states for the last four years - a total of five of us with bringing our nephew as well, three boy's ranging from 7-14 years of age. This hotel was clean and centrally located to all attractions we visited. The bonus was having breakfast served daily and dinner served Monday-Thursday. We loved the bedding and slept well; always holding the bed - not wanting to wake up. Of course the boy's enjoyed the pool everyday. All the staff was nice and some stood out like Jordan - extremely helpful, a wonderful personality...just warm spirited, Annette extremely helpful and like an aunt; always smiling, Nautica was very helpful and suggested a great food spot, and Brooke - family to all....she's warm, will even provide a hug, she makes everyone feel like their at home. I watched Brooke interact with a ton of people that were there working and she provided conversation, assistance to the table whatever was need. These three individuals were extraordinary in many ways words can't describe. I hope these four will be rewarded!!! We stayed in a two bedroom suite enough space to comfortably sleep eight.... I even washed laundry before heading home. I was able to easily work two days while on vacation as well. I'd definitely recommend this hotel.

Room Tip: We were on the third floor with a two bedroom suite
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  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank charlene o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacque E, Front Office Manager at Homewood Suites Omaha Downtown, responded to this review, 12 August 2014
Wow what a fantastic review! Thank you so much for writing it for us! These are the types of responses that we strive for everyday.

We really appreciate the wonderful comments about Brooke, Annette, Jordan, and Nautica. They are all wonderful employees and we will be sure to do something a little special for each of them.

Thanks again and we look forward to see you again sometime!

Sincerely
Jacque Ellis
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rincon
2 reviews
Reviewed 3 August 2014

This hotel was a little over a mile walk to downtown Omaha, where "everything is." Fortunately, there was good weather all week (July 27-Aug 1). The hotel was beyond my expectations for the price I paid (Government rate). I highly recommend this hotel.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Lewis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacque E, Front Office Manager at Homewood Suites Omaha Downtown, responded to this review, 7 August 2014
Wow what a great review! Thank you so much for taking the time to write one for us!

We are so glad that we were able to deliver an experience beyond your expectations. This is what we strive for with every guest! We thank you so much for the review and for your recommendation!

We hope to see you again soon.

Sincerely,
Jacque Ellis
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St Petersburg, United States
2 reviews
Reviewed 1 August 2014

Wonderful front desk staff; extremely helpful. The room was very quiet and clean. Beds were comfortable. There was a shuttle to downtown restaurants which made it very convenient since we stayed overnight on Saturday. I will be staying at this hotel in the future.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton

Helpful?
Thank Janeen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacque E, Front Office Manager at Homewood Suites Omaha Downtown, responded to this review, 7 August 2014
Thank you so much for taking the time to write a great review for us!

We are so happy to hear that you enjoyed your stay. We are equally happy to hear that you found our desk team to be wonderful and helpful! We try our hardest to make every guest feel this way. We are also glad to hear that you thought our rooms were clean and quiet. We work hard to ensure our rooms are very clean and well maintained and we are glad you noticed.

We can't wait to see you when you return!

Warmest Regards,
Jacque Ellis
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liberty, Missouri
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 29 July 2014

We stayed in a two bedroom suite. The accommodations were outstanding. The breakfast was much better than your usual free hotel breakfast. The staff was very friendly. We enjoyed a free meal on Monday evening with wine and beer offered. The only thing that I would have liked is a light dessert, also.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Joan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacque E, Front Office Manager at Homewood Suites Omaha Downtown, responded to this review, 1 August 2014
Thank you for your recent stay at Homewood Suites Omaha Downtown! We are pleased that you have taken the time to write a review of your stay with us! Feedback from guests is our most valuable tool in ensuring we are exceeding our guests expectations each and every stay!

Thank you for your generous comments on our amenities, facility, and staff! We are glad to hear you were able to utilize our great value added amenities during your stay with us. We appreciate your suggestion for desserts at our evening dinner reception. We are actually implementing that soon. Great minds think a like!

We look forward to seeing you next time you're in Omaha!

Sincerely,

Jacque Ellis
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oklahoma City, Oklahoma
Level Contributor
86 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 26 July 2014

Free shuttle with friendly, helpful drivers willing to go to the old market area which has lots of restaurants. Free wifi and parking shared with Hampton Inn which was ample. The hotel was in very good shape and looked new. I would gladly go there again. Front desk was very helpful.

Room Tip: I usually stay away from elevator, but here I don't think there is a bad room. July was a quiet...
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  • Stayed July 2014, travelled solo
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank BlueBarron3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacque E, Front Office Manager at Homewood Suites Omaha Downtown, responded to this review, 28 July 2014
Dear Valued Guest,

Thank you for your recent stay at Homewood Suites Omaha Downtown! We are pleased that you have taken the time to write a review of your stay with us! Feedback from guests is our most valuable tool in ensuring we are exceeding our guests expectations each and every stay!

Thank you for your generous comments on our shuttle, wifi, location, and staff! We are glad to hear you were able to utilize our great value added amenities during your stay with us.

We look forward to seeing you next time you're in Omaha!

Sincerely,

Jacque Ellis
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Homewood Suites Omaha Downtown

Property: Homewood Suites Omaha Downtown
Address: 1314 Cuming St, Omaha, NE 68102-4414
Phone Number:
Region: United States > Nebraska > Omaha
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Omaha
#1 Romantic Hotel in Omaha
#1 Family Hotel in Omaha
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Homewood Suites Omaha Downtown 3*
Number of rooms: 123
Official Description (provided by the hotel):
Newly-renovated! Homewood Suites Omaha Downtown has been renovated with all new decor and comfy new furnishings. Located in the heart of Omaha's Old Market area, we're just steps from TD Ameritrade Park and offer a free shuttle service to the airport and local areas. Each of our renovated suites features separate living and sleeping areas and fully-equipped kitchens. We even have free grocery delivery service to keep your fridge stocked. If you don't feel like cooking, join us for a free hot breakfast every morning. Families appreciate our indoor pool while business travelers use our fitness center to keep up their routines. With extended stay amenities and perfect downtown location, we're the ideal choice among downtown Omaha hotels. ... more   less 
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Also Known As:
Homewood Suites Omaha Downtown Hotel Omaha
Omaha Homewood Suites

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