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“Good Old Market Location”

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Embassy Suites by Hilton Omaha - Downtown/Old Market
Ranked #13 of 83 Hotels in Omaha
Certificate of Excellence
Reviewed 22 April 2014

The Embassy Suites Omaha Downtown is in the heart of the Old Market area. Very convenient to restaurants/bars/shopping. The service was excellent with a very friendly and accommodating staff. The breakfast service and selection was great. However, the rooms are very average. They are "well used" and could certainly be upgraded. The self parking was inconvenient. The staff and location are definitely the draws at this hotel. If not for the staff and service, this would be a solid 3 rating.

  • Stayed: March 2014, travelled on business
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Thank stroms5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim O, Guest Relations Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this reviewResponded 23 April 2014

Thank you for taking the time to review our hotel. We truly appreciate your feedback. I am glad to hear your experience with our staff was excellent. Service and Comfort are our top priorities at Embassy Suites and we are pleased those helped to enhance your guest experience. I am also happy to hear that you were able to enjoy the Old Market. The Old Market is a premier arts and entertainment district featuring fine dining, shopping, and upscale night life. Thank you again for your review, we look forward to seeing you next time you are in town.

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766 - 772 of 1,112 reviews

Reviewed 21 April 2014

Recently made my first trip to Omaha to attend a conference that was being held at the Embassy Suites. I arrived via the airport and the free shuttle service was prompt picking me up. The front desk staff was very friendly and check in was simple. My room was clean and had everything I was looking for including two flat screen TV's and free wireless for Hilton Honor members.

The location to the Old Market area can not be beat, its directly across the street.

The evening receptions was good and not crowded and the free made to order breakfast in the morning was also good.

If I return to Omaha I will stay at the Embassy Suites.

  • Stayed: April 2014, travelled on business
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Thank CgarguyIL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim O, Guest Relations Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this reviewResponded 22 April 2014

Thank you so much for your wonderful review of our hotel. I am very pleased that you had a lovely time while with us. I am glad to hear your enjoyed the amenities found at our hotel, as well as the guest suites. If you are able to travel our way again, please stop by our Front Desk for great restaurant and shopping recommendations in the Old Market. We greatly appreciate your feedback and look forward to seeing you the next time you are in town!

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Reviewed 14 April 2014

Telephone Reservation staff is rude and unhelpful. Chairs in room are extremely uncomfortable, especially for a business traveler using the desk. Fitness center is filthy, water jug in fitness center had green slime at the bottom. Location is great and concierge/valet staff are great.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
1  Thank Todd K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim O, Guest Relations Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this reviewResponded 18 April 2014

Thank you for your review of your past stay with us. I always appreciate hearing from our guests, including places of improvement. I apologize for your experience with our reservation staff and our fitness center. I have taken your comments to our team to ensure that in the future we do a better job of taking good care of our guests. I am delighted that other aspects of your stay, such as our concierge/valet staff, were much more representative of our goal to provide the best service in the industry. Thank you again for leaving a review of our hotel and we hope to welcome you back to the Embassy Suites during your next trip to Omaha.

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Reviewed 12 April 2014

I stayed here for a business meeting. The room was comfortable and clean. The hotel is a little dated. They provide a free breakfast which was nice. the people were nice and helpful. Some of the things in my room didn't work such as the phone and there aren't many power outlets.

Stayed: April 2014, travelled on business
Thank Doglover3336
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim O, Guest Relations Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this reviewResponded 14 April 2014

Thank you for taking the time to write a review of our hotel. We take pride in providing the complimentary amenities that you enjoyed and are always working to enhance our guests’ experience. We are also happy to hear you enjoyed your guest suite. I will pass on your comments regarding the number of outlets for consideration. Service and Comfort are our top priorities at Embassy Suites and we are pleased those helped to enhance your guest experience. We look forward to seeing you the next time you are in town.

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Reviewed 10 April 2014

When we checked into Embassy Suites, Issac was extremely cheerful & helpful. You could tell he enjoyed his job. Our Suite was very clean and the beds are so comfortable. Our Breakfast was delicious the two chefs making our Breakfast were so happy & friendly. I've stayed @ several Embassy Suites and this place was the best with customer service.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank Kelly P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim O, Guest Relations Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this reviewResponded 11 April 2014

Thank you for your wonderful review. It pleases me more than I can say when one or more of our associates are mentioned by name. I will be sure to tell Isaiah what you have said and I will make sure our chefs know what a great job they are doing. I am also happy to hear you enjoyed your guest suite and the beds. Service and Comfort are our top priorities at Embassy Suites and we are pleased those helped to enhance your guest experience. Thank you again and we hope to welcome you back in the future.

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Reviewed 10 April 2014

Furniture was terrible, wobbly, felt like you were going to fall through. Liquid coffee machine for breakfast. Fitness center had green stuff growing in the water reservoir below. Service was okay, bed was good, tv good. Shower diverter did not work properly.

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Embassy Suites Hotels
2  Thank Eric S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim O, Guest Relations Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this reviewResponded 11 April 2014

Thank you for taking the time to write a review of our hotel. I would like to apologize for the negative experience during your recent stay. We will take your comments under consideration as we continually work to improve our guest experience and consider updates to our hotel. We hope with updates you will consider staying with us again in the future.

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Reviewed 8 April 2014

This hotel offers the best service while being right in the center of town were you want to be. The staff is delightful and their efforts make for a great visit to Omaha! Be sure to book early as the hotel is usually full. That is the other reason we like to stay there. We love meeting new people and having them share their experiences with us. We also love the downtown Omaha area. Shopping with my wife or having dinner, it is a classy city!

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank Philip F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim O, Guest Relations Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this reviewResponded 11 April 2014

Thank you for taking the time to write such a glowing review of our hotel. It is fantastic to hear you enjoyed your stay at Embassy Suites. Since you enjoy meeting new people I hope you took advantage of our Evening Reception at our Water’s Edge Bar. What better way to meet new people than with a free drink and a comfortable place to sit back and relax. With the Old Market right across the street you can try a wide range of foods and shopping and mingle with the locals. We look forward to seeing you on your next trip to town.

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Additional Information about Embassy Suites by Hilton Omaha - Downtown/Old Market

Address: 555 S 10th St, Omaha, NE 68102-2803
Phone Number:
Region: United States > Nebraska > Omaha
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Omaha
#12 Family Hotel in Omaha
#13 Business Hotel in Omaha
Price Range: £100 - £250 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Omaha - Downtown/Old Market 3*
Number of rooms: 249
Official Description (provided by the hotel):
The Embassy Suites Omaha - Downtown/Old Market is the ideal location in the heart of Omaha's Old Market District just off I480.We are just a stones throw away from such famous Omaha attractions like the Henry Doorly Zoo, CenturyLink Center Omaha, TD Ameritrade Stadium, and Durham Museum, among many others within Omaha.Our beautiful hotel features large two-room suites, high-speed internet access, 24 hour Business Center, modern fitness center, FREE cooked-to-order breakfast each order, as well as complimentary drinks at our evening Manager's Reception. Work hard or stay and play at the Embassy Suites Omaha Downtown/Old Market hotel! ... more   less 
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Also Known As:
Embassy Suites Omaha Downtown/Old Market Hotel Omaha
Omaha Embassy Suites

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