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Embassy Suites by Hilton Omaha - Downtown/Old Market
Ranked #13 of 83 Hotels in Omaha
Certificate of Excellence
Reviewed 20 August 2014

Good hotel, our room was clean. The hotel was very crowded, it was Saturday night. Location was great as we were right at the Old Market location and enjoyed walking from the hotel to enjoy this quaint part of town.

Room Tip: Very busy with extra activities on the weekend during the evening.
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  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank 2forTigers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim O, Guest Relations Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this reviewResponded 21 August 2014

Thank you for taking the time to review our hotel. We truly appreciate your feedback. I am happy to hear that you were able to enjoy the Old Market while you were in town. The Old Market is a premier arts and entertainment district featuring fine dining, shopping, and upscale night life. Thank you again for your review, we look forward to seeing you next time you are in town.

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693 - 699 of 1,112 reviews

Reviewed 20 August 2014

This hotel was a great location but the common areas were quite dirty. The bar area and the area around it had filthy floors. It looked as though it hadn't been vacuumed in a week. We checked in on a Sunday and were told the pool was out of service. The reception didn't offer any type of refund after I explained I was there with 3 children who wanted to swim. Also the day we were checking out a maid opened the door(without knocking) while we were still in the room! Rooms are old. Asked if there were any updated rooms but reception indicated they were all full. Hotel seemed pretty empty to me for a Sunday. I have stayed at several Embassy Suites and this one doesn't compare. I will not return.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
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2  Thank Kathie1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim O, Guest Relations Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this reviewResponded 9 October 2014

Thank you for taking the time to review our hotel. While we have gone through some changes with our staff, we have recently brought on some great associates in all departments to help make every guests stay with us more unique and enjoyable. . I know the pool being closed is an inconvenience for our guests, especially those with families. I hope all other aspects of your stay met or exceeded your expectations. Thank you again for your review.

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Reviewed 19 August 2014 via mobile

This place is dated and not worth the price. I will not stay here again. We thought this was perfect for our family. Upon arrival, the carpet was filthy and damp, the curtains were stained, the tile grout was disgusting in the bathroom, and the drapes had stains on them. We didn't even sleep under the covers. We checked in at midnight and left at 8! Yuck! If I didn't have my kids we would have checked out!

Stayed: July 2014
1  Thank Luv2Travel2004Iowa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim O, Guest Relations Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this reviewResponded 9 October 2014

Thank you for taking the time to write a review of our hotel. I would like to apologize for the negative experience during your recent stay. We will take your comments under consideration as we continually work to improve our guest experience and consider updates to our hotel. We hope with updates you will consider staying with us again in the future.

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Reviewed 19 August 2014

Love staying at this hotel because of the location and amenities. It is in the Old Market area which has a lot of restaurants, bars, unique shops and is a great place to spend a night out. You can park, stay and walk the Old Market all in one. The hotel was clean, the room was nice, good pillows and the amenities found in the suite included microwave, refrigerator, coffee maker, two TVs, dining table and couch (pull out bed if needed). The managers reception is an added bonus with free beer, wine and cocktails from 5:30-7:30 pm. Not premium liquors, but free is always good! The breakfast in the morning was okay, the buffet line food average, the cook to order a little better. The only negative was paying to park, $12 on your own (this is the way to go as you can drop your stuff and then only walk a block back to the hotel) or valet for $18. Staff was friendly, helpful and overall a great hotel and a great value!

Room Tip: I like staying closer to the ground level to access the pool, lounge, breakfast, etc.
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  • Stayed: August 2014, travelled with family
    • Value
    • Rooms
    • Service
1  Thank huskerdood85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim O, Guest Relations Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this reviewResponded 21 August 2014

Thank you for taking the time to write a review of our hotel. It is fantastic to hear you enjoyed your stay at Embassy Suites. I am pleased you took advantage of our Evening Reception at the Water’s Edge Bar. It is a wonderful place to meet new people. Our location truly is perfect. As you mentioned, you can park your car and leave it for your whole trip. We are walking distance to pretty much anything you could want on vacation. We do have a shuttle that will take you to a few of those places that are not walking distance, such as the zoo and the airport. Thank you again for taking the time to write a review of our hotel. We hope to see you again on your next trip into Omaha.

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Reviewed 18 August 2014

The hote as clean, the staff were courteous and ready to help when asked. The breakfast buffet was excellent and the meeting accomodations perfect. Overall they took care of the details so we could take care of business. I'd return to Embassy and definitely the Omaha location. Thank you..

  • Stayed: August 2014, travelled on business
    • Value
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    • Sleep Quality
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Review collected in partnership with Embassy Suites Hotels
Thank Jeremy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim O, Guest Relations Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this reviewResponded 21 August 2014

Thank you for your delightful review! We strive to be the best, and when our guests recognize that, when there are other hotel options, we are elated that we stand out and become your preferred destination in Omaha. It sounds as though your meeting went off without a hitch. I am pleased that everything went well for you. Thank you again for your review, we look forward to seeing you again on your net trip into Omaha.

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Reviewed 16 August 2014

I stayed on business and it was a great location and convenient to everything. A very good Complimentary Breakfast and exercise room. Shuttle from airport was quick and courteous. Enjoyed my stay at the Embassy Suites

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Embassy Suites Hotels
Thank Claudia D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim O, Guest Relations Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this reviewResponded 21 August 2014

Thank you for taking your time to review our hotel. It is so nice to hear you enjoyed your stay. We take pride in providing the complimentary amenities that you enjoyed and are always working to enhance our guests’ experience. I will pass on your comment about our shuttle staff to them. They are always pleased when we can give them great feedback. Thank you again for your review. We look forward to seeing you on your next trip into town!

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Reviewed 13 August 2014

Had a good stay at the embassy Suites in Omaha, breakfast in AM great temps very comfortable, business mixer in the evening fun room clean and quite. Very convenient to all old town attractions. Shuttle available to pick up at airport and take you back, driver very friendly.

  • Stayed: August 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Thank duganjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kim O, Guest Relations Manager at Embassy Suites by Hilton Omaha - Downtown/Old Market, responded to this reviewResponded 21 August 2014

Thank you for taking the time to review our hotel. We truly appreciate your feedback. I am glad to hear your experience with our staff was excellent. Service and Comfort are our top priorities at Embassy Suites. I am also happy to hear that you were able to enjoy the Old Market. The Old Market is a premier arts and entertainment district featuring fine dining, shopping, and upscale night life. Thank you again for your review, we look forward to seeing you next time you are in town.

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Additional Information about Embassy Suites by Hilton Omaha - Downtown/Old Market

Address: 555 S 10th St, Omaha, NE 68102-2803
Phone Number:
Region: United States > Nebraska > Omaha
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Omaha
#12 Family Hotel in Omaha
#13 Business Hotel in Omaha
Price Range: £98 - £254 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Omaha - Downtown/Old Market 3*
Number of rooms: 249
Official Description (provided by the hotel):
The Embassy Suites Omaha - Downtown/Old Market is the ideal location in the heart of Omaha's Old Market District just off I480.We are just a stones throw away from such famous Omaha attractions like the Henry Doorly Zoo, CenturyLink Center Omaha, TD Ameritrade Stadium, and Durham Museum, among many others within Omaha.Our beautiful hotel features large two-room suites, high-speed internet access, 24 hour Business Center, modern fitness center, FREE cooked-to-order breakfast each order, as well as complimentary drinks at our evening Manager's Reception. Work hard or stay and play at the Embassy Suites Omaha Downtown/Old Market hotel! ... more   less 
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Also Known As:
Embassy Suites Omaha Downtown/Old Market Hotel Omaha
Omaha Embassy Suites

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