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“SURPRISE!!”

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New Victorian Inn & Suites
Ranked #22 of 82 Hotels in Omaha
Council Bluffs, Iowa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“SURPRISE!!”
Reviewed 16 July 2014

It was a very nice hotel. IT WAS CLEAN!!! I was worried because of the rating. It should be a 3 star hotel. Bang for your buck--lots of value for what you pay$$. We are definitely going to stay there again.

The breakfast was good. The staff was helpful. Did I mention that it was clean!!?? The only complaint was that the coffee was too weak!

We took at cab down to the Pinacle Center....$15 not bad at all!

Room Tip: It was a good experience. We had the 2nd floor. All of the rooms were booked. IT WAS QUIET! N...
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  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Lori J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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275 reviews from our community

Traveller rating
    129
    98
    29
    14
    5
See reviews for
101
69
24
45
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Olathe, Kansas
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 July 2014 via mobile

Nicely equipped rooms for the price. Large TV screens, nice big comfy bed, USB plugs for smartphones, and bedside electrical too. Nice window air conditioner really pumps out the cool. For an off-brand, non-national hotel, this is really well equipped. Beyond that, the breakfast was very average.

Stayed July 2014
Helpful?
2 Thank Daniel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level 4 Contributor
37 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 13 July 2014

We moved from Il to CO and this was our halfway driving point. We choose this hotel because of the price and they allow pets. We were not disappointed. The quality standards are the same as a Holiday Inn without the $. Beds are comfortable and the breakfest very good. We plan on staying her again.

  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Elyse K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Versailles, Missouri
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 July 2014

After a long trip, we were not disappointed in our stay. The lobby was quiet and inviting. The staff was friendly and helpful. Our room was clean and updated. The breakfast room was well stocked and clean. They were very busy while we were there but was happy to find no problem with noise. Will definitely plan to stay again.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 24Kenny41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Champlin
Level 5 Contributor
70 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 26 June 2014

The hotel staff greeted us in a friendly manner. After a long day of driving, that was nice. The lobby was inviting also. The cleaning chemical smell in the hallway and room was so strong we thought of leaving. The air conditioner sounded like an army tank was coming through the wall throughout the entire night. Wish we had left. Very little sleep was achieved.
There were three nice things: clean thick towels, a clean bathroom, and clean beds though way too soft and saggy.
This is a hotel that will not see us again.

Room Tip: Check to see if the air conditioner is quiet before accepting a room.
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Joan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristen K, Manager at New Victorian Inn & Suites, responded to this review, 2 July 2014
We appreciate the complements in your review and are looking at the criticisms with a fine tooth comb. Because there are many people in and out of a hotel in a day's time - we use a deodorizer spray that disinfects and has a strong scent when it is first sprayed. I suspect that this was the smell in the hallway - it lasts only a couple of minutes and leaves the air neutralized and deodorized. The A/C units are being replaced with new units in an effort to ensure the most comfortable night's stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nashville, Tennessee
Level 6 Contributor
117 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 24 June 2014

I deleted my previous review because I wanted to correct something. The hotel said a nonsmoking room was not booked. When I got home I decided to check my original booking with hotels. com and it said NON SMOKING KING. So this place has a definite problem with booking as other reviewers and even the manager acknowledge. Housekeeping was mediocre, one of our housekeepers could not seem to understand us when we requested a few extra towels and that we wanted out cups replaced every day if used. I am not sure she understood English. This is a clean, average hotel with a comfortable bed and some problems, not the four and five circle hotel I saw in the ratings. This is the first time I have been led astray by TripAdvisor ratings. As I said earlier this is a $115 hotel room normally jacked up to $222 for the College World Series.

Room Tip: Get coupons for each of local excellent washateria and great breakfast spot, Jimmy's Egg.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank faulkner2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristen K, Owner at New Victorian Inn & Suites, responded to this review, 2 July 2014
We took your first review very seriously, and we are considering your words now again. There are times that online bookings come through with some incorrect items - that is why we make an effort to ask you about your reservation either before your arrival or at the time of arrival. From the sounds of the review, your request for the non-smoking room was honored. I apologize for the confusion and thank you for bringing it to our attention. We can't fix what we don't know is broken. I will take time with booking.com to review the mapping of reservations through their site. I am sorry that there was a language barrier with one of our employees, but you can always place a request with the front desk or we can have a multilingual employee assist you. We are an equal opportunity employer in a nation of diverse people. I will say the same thing in this response as I did with your first review - our rates during College World Series were amongst the lowest in Omaha for comparable hotels. We will always stand by our reason for being in business - and that is to offer the best service, the cleanest property and the most amenities (free deluxe breakfast, free WiFi, 42" flat screens, microwave and refrigerator in every room) for a fair price.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Olathe
Level 5 Contributor
82 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 21 June 2014 via mobile

First we booked our room thru Hotel.com. When we arrived, the staff told us we were booked for 2 rooms instead of 1. They said they couldn't cancel our 2nd room. We called Hotel.com, who said they only booked one room. Hotel.com had to call the hotel. They next problem was our a/c unit sounded like a plane on the tarmac. Staff was very condescending. Will not be coming back.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank geer1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kristen K, Owner at New Victorian Inn & Suites, responded to this review, 23 June 2014
Thank you for your review. Although it is not a positive one, I think it is realistic for people to understand that we're not perfect here. Our online reservations system was not working properly, which caused some duplications of reservations. I am sorry that our technical difficulties became a reflection of your stay. Your feedback gives me the information I need to make sure we are training our staff in how to handle this situation in the future. Thank you for staying with us, and I do hope that you would give us another chance.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about New Victorian Inn & Suites

Property: New Victorian Inn & Suites
Address: 10728 L St, Omaha, NE 68127-1004 (Formerly Comfort Inn Southwest)
Region: United States > Nebraska > Omaha
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Omaha
#10 Family Hotel in Omaha
#11 Business Hotel in Omaha
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — New Victorian Inn & Suites 2.5*
Number of rooms: 129
Official Description (provided by the hotel):
The New Victorian Inn & Suites is proud to assist with your accommodations in Omaha! We are local owners and pride ourselves on passing on our Midwest values to you - meaning the cleanest rooms and incredible service at a great rate. Enjoy a free deluxe breakfast bar with over 30 hot and cold items, free WiFi throughout, 42" flat screen TV's and refrigerators and microwaves in every room. There are kitchenette and jacuzzi suites to meet all of your accommodations needs, and an outdoor pool for seasonal use. Located just off of the I-80/680 interchange, we are surrounded by shopping and restaurants on all sides, and a quick 15 minutes from the Old Market, CenturyLink, or Eppley Airfield. Come stay with us and you will see why our guests keep coming back! ... more   less 
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Also Known As:
Comfort Inn Southwest Hotel Omaha
Comfort Inn Omaha

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