I had booked this hotel on Priceline. After reading some of the reviews below, I was a little apprehensive about this hotel. But I have had very good luck with Priceline and had faith that this would be another positive experience. This turned out to be another one of those experiences. We stayed at this hotel on a night that the midwest was under seige by tornadoes (well over 100 tornadoes in 4 states on this day alone). About an hour outside of Omaha, we came thru a town that had been flattened, and semis strewn on the interstate. Needless to say, by the time we reached the hotel, we were ready to crash. Unfortunately when we arrived about 8:30 that evening, the storm had knocked out the electicity to that area. The staff of this hotel took what was a bad situation (they had a retirement banquet going on, as well as a lobby full of people) and went above and beyond to make it a very pleasant experience. The people gathered in the lobby were relaxed and having a good time. There was no complaining and the children were amazingly very well behaved. I truly believe this is because of the way the staff handled the situation. They were professional, but friendly and very accomodating. Because their computer systems were down, we were unable to check into our room. They explained that we were welcome to cancel our reservation (they would authorize Priceline to refund our money) and suggested some other hotels closeby. They appologized several times for the situation, even it was in no way their fault. We chose to go get something to eat (they suggested several restaurants nearby). About 30 minutes after we returned to the hotel, the electricity finally came back on. Boy, was I glad we chose to stay and wait it out. We were given a remodeled room on the 4th floor. It was wonderful!!! It was beautifully decorated and the beds were AMAZING!!!!! I have never slept in a hotel bed so comfortable.....heck, my bed at home isn't even that comfortable! I will definitely make this my home away from home if/when I am ever in Omaha again.
- Official Description (provided by the hotel):
- Sheraton Omaha Hotel has 10,000 sq ft of event space, on-site dining, and free shuttle service to anywhere within a 5 mile radius including TD Ameritrade, Hewlett-Packard, Blue Cross Blue Shield, and Westroads Mall. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Omaha
- Omaha Crowne Plaza