Parking lot: when we pulled up the first thought that crossed my mind was that the hotel looked sketchy
Main lobby & bar: nice and well kept
Our room: we reserved a two queen room. When we got to our room it was a king. We called to the front desk and they blamed expedia. We called expedia and they said they had us for two queens. Needless to say it never got figured out, so they brought us a cot. The cot had DIRTY SHEETS and a stuffed animal still in it from the last guest. So we called the front desk again. They came up and got the stuffed animal, they did not bring clean sheets or a new cot, I had to ask for clean sheets. 15 minutes later a different man brings the sheets, tosses them on the dirty sheets and LEAVES. I had to strip and make the bed. They didn't even offer to help, or apologize, or act shocked that they had given us a dirty bed.
Bathroom: the shower was either a) dirty b) severely stained.
Housekeeping: they left all of the dirty bedding right on the floor where I had set it the night before. And shorted us a towel which wouldn't be a big deal if they gave us more than 3 towels to begin with.
All the way around it was a bad experience.
I understand it was a busy weekend, but we paid to stay there like all of the other guests. I understand mix ups in rooms, and that's fine, and I understand mistakes occasionally happen, but then make it right.
- Official Description (provided by the hotel):
- Sheraton Omaha Hotel has 10,000 sq ft of event space, on-site dining, and free shuttle service to anywhere within a 5 mile radius including TD Ameritrade, Hewlett-Packard, Blue Cross Blue Shield, and Westroads Mall. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travel Republic (UK), Booking.com, Expedia, Hotels.com and Odigeo so you can book your Sheraton Omaha Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Crowne Plaza Omaha
- Omaha Crowne Plaza