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Reviewed 12 March 2017 via mobile

I stayed at the Sonesta ES this past week. The room was very large, well appointed and the room was warm without being too dry. The paint and decor choices really brighten up the room, and my bed was very comfy. The location is pretty central to a lot of different restaurants, coffee shops and retail chains. The night shift hotel desk staff were always very friendly. This is a pretty good place for a budget stay. The reasons I rated this hotel Good instead of Very Good:
--The location is tucked away behind a sort of alley, it makes the hotel look dodgy, even though it's not.
--I don't love the outdoor entrance for every room...it was freezing this week and dragging my luggage up and down the stairs in the cold wasn't great.
--The bathroom hasn't been updated like the rest of the room has, so it feels dated

Overall, this room is a little better than average, but not enough to be classified as Very Good. I wouldn't be opposed to staying here again, but will probably try to book during the warmer months. I do think my rate was a great value, and if I needed an extended stay hotel, this would be a good choice due to the size of the room.

Date of stay: March 2017
Trip type: Travelled on business
1  Thank heather6jdl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lisa Y, General Manager at Sonesta ES Suites Omaha, responded to this reviewResponded 15 March 2017

Dear heather6jdl,

Thank you for staying with us at the Sonesta ES Suites Omaha and also for sharing your experience with our hotel on Trip Advisor!

With a mission to provide superior service, we take great pride in serving the needs of our guests. I will share your feedback with our team to inspire and motivate us all to continue our mission!

Thank you again for staying at the Sonesta ES Suites Omaha! We look forward to seeing you again soon!

Sincerely,

~Lisa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2017

This was our first time in Nebraska and we stayed here for two nights while visiting family. The room was very clean and completely equipped for a comfortable stay. This is not like a usual hotel and the entrance to the room face outdoors. We were initially concerned about the safety of this location, but the area seemed very safe. The beds were extremely comfortable and large. The room was very well lit and our room specifically faced the sun so we had plenty of lighting in the room even before we put on the lights. The room had a nice large TV that swiveled around with multiple channels to suit all ages. The bathroom was completely equipped with extra towels, soap, shampoo, etc. The kitchen in the suite had a fridge, microwave, oven, clean cups, plates, cooking utensils and vessels, coffee maker, tea bags + coffee, and clean towels as well. It also had cleaning supplies. It was fully equipped and staff was happy to provide anything that we needed extra (eg. toothpaste, etc.) The staff was very kind and accommodated our needs for an early breakfast when we had to leave by 4am to catch our train back home. The customer service was exemplary and the overall stay was extremely satisfying. My whole family stayed here and enjoyed their time.

Outside the hotel they have a basketball area and also a pool which was closed up at this time (it was cold out). There was apparently a party in the same area, leased out space by the same hotel to the party group, which tended to get slightly loud, but overall was not bothersome to us.

In the mornings they serve breakfast (included) which is delicious and fulfilling. There are so many options for all types of diets. They had cereal, oatmeal, granola, toppings for oatmeal (chocolate chips, brown sugar, walnuts), different types of breads, various spreads and jams, cream cheese, butter, french toast, omelette, hash browns, eggs, salsa, apple and orange juice, milk, muffins, fruits, etc. We did not stay for the lunches and dinners, but apparently they have specially themed meals on certain days of the week. The calendar on your room fridge will show you when they have nachos or pizza, etc. Unfortunately we did not get to try any of these since we were hanging out with family.

If we ever visit Omaha again, we would definitely stay here again.

Date of stay: March 2017
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Jess0615
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lisa Y, General Manager at Sonesta ES Suites Omaha, responded to this reviewResponded 9 March 2017

Dear Jess0615,

Thank you for staying with us at the Sonesta ES Suites Omaha and also for sharing your experience with our hotel on Trip Advisor!

With a mission to provide superior service, we take great pride in serving the needs of our guests. I will share your feedback with our team to inspire and motivate us all to continue our mission!

Thank you again for staying at the Sonesta ES Suites Omaha! We look forward to seeing you again soon!

Sincerely,

~Lisa

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Reviewed 12 February 2017

We just spent 1 night here and things were very comfortable. We did not utilize the kitchen, more than the coffee pot. The lighting was excellent and there were ample electrical outlets. Would be a fantastic place for long term stays.

Date of stay: February 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Sonesta
Thank Judy68127
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lisa Y, General Manager at Sonesta ES Suites Omaha, responded to this reviewResponded 13 February 2017

Dear Judy68127,

Thank you for staying with us at the Sonesta ES Suites Omaha and also for sharing your experience with our hotel on Trip Advisor!

With a mission to provide superior service, we take great pride in serving the needs of our guests. I will share your feedback with our team to inspire and motivate us all to continue our mission!

Thank you again for staying at the Sonesta ES Suites Omaha! We look forward to seeing you again soon!

Sincerely,

~Lisa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2017 via mobile

I had a long 7 days here and the staff was very nice. I think her name was ms.mary in kitchen I loved her to pieces she was passionate about the food she prepared, and it was delicious an home filling. I really appreciate all of you guys and hope to see you soon. Lisa and Liz keep up the great work that you do.

Date of stay: January 2017
Trip type: Travelled on business
Thank Neshia B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lisa Y, General Manager at Sonesta ES Suites Omaha, responded to this reviewResponded 13 February 2017

Dear Neshia B -

Thank you for staying with us at the Sonesta ES Suites Omaha and also for sharing your experience with our hotel on Trip Advisor!

With a mission to provide superior service, we take great pride in serving the needs of our guests. I will share your feedback with our team to inspire and motivate us all to continue our mission!

Thank you again for staying at the Sonesta ES Suites Omaha! We look forward to seeing you again soon!

Sincerely,

~Lisa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 January 2017

This is a great place to stay. The rooms are nice size and the best omg the beds are so comfy as well as the pillows. We have used the Sonesta many time now and always a great stay. Breakfast is wonderful!!

Date of stay: January 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Sandy T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lisa Y, General Manager at Sonesta ES Suites Omaha, responded to this reviewResponded 30 January 2017

Dear Sandy T,

Thank you for staying with us at the Sonesta ES Suites Omaha and also for sharing your experience with our hotel on Trip Advisor!

With a mission to provide superior service, we take great pride in serving the needs of our guests. I will share your feedback with our team to inspire and motivate us all to continue our mission!

Thank you again for staying at the Sonesta ES Suites Omaha! We look forward to seeing you again soon!

Sincerely,

~Lisa

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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