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“Filthy and Not Helpful”

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Suburban Extended Stay Hotel, Omaha
Ranked #61 of 84 Hotels in Omaha
Reviewed 12 May 2014 via mobile

The grounds of this hotel were filthy - garbage all over and cigarette butts on stairs -- rooms very tired, musty smell. We left a bag of laundry and called three times -- never received a call back. Today's excuse for not returning our call over two days ago? "I had a very busy day, it was Mother's Day." Really? We called the day before Mother's Day. Health inspector needs to pay a visit to this hotel. Never again.

  • Stayed: May 2014
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3  Thank Chrisanng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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84 - 90 of 251 reviews

Reviewed 11 May 2014

We have stayed at this hotel three times now. The first two stays definitely rated three plus stars. This time, it was not up to what we have come to expect. We reserved two rooms weeks in advance, but at check-in we couldn't get the rooms in the same building. The pillows, mattresses and sofa sleeper were well worn. Breakfast seemed to be sub par as well - not the variety we had the first two stays.

  • Stayed: May 2014, travelled with family
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2  Thank JLW33427
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 April 2014

Denise and the management team at Hawthorn Suites (Central Omaha) has gone above and beyond to help our business team maintain a home away from home. From facilitating fluid travel plans, to accommodating a last minute request, Denise and the General Manager have worked to take all of the stress and inconvenience out of the typical business trip. I highly recommend this hotel on the basis of customer service and consistent excellence.

  • Stayed: March 2014, travelled on business
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Thank W W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 March 2014

The room was OK not the cleanest but OK. When we went down for breakfast first we found no coffee. When I told the manager who was at the adjacent front desk she responded "I don't know where she is I'll tell her when she gets back. Well that wasn't the only thing that was allowed to run out, there was no French Toast, oatmeal, or omlettes.It was at this point I heard voices from the prep room. There I found three hotel staffers leaning against the counter chit chatting. First time in a Hawthorn and likely my last.

Room Tip: Go to the Sheraton Omaha.
See more room tips
  • Stayed: March 2014, travelled as a couple
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2  Thank wildbirdkalamazoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2014

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Hawthorn Suites by Wyndham
1  Thank Robert F
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 18 March 2014

We enjoyed our stay and will be back. Comfortable and clean rooms and friendly and accommodating staff

  • Stayed: March 2014, travelled with family
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Review collected in partnership with Hawthorn Suites by Wyndham
Thank Diane P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 March 2014 via mobile

I've stayed at several Wyndham affiliates and this one was by far the cheapest and it shows. It is close to most all major attractions, including the zoo.
While we had no major issues the little things added up. First the whole place just needs updating. Don't look in the usual closet space for an extra blanket. Look in the dressers. Breakfast is good but don't expect extra. Mostly cereal, bagels and other pastries. There were different things each morning on the hot breakfast. They have a waffle maker but it was only out the first morning.
The neighborhood is ok. I wouldn't keep your GPS or other electronics in view though.

Stayed: March 2014, travelled as a couple
Thank AliseRenee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Suburban Extended Stay Hotel, Omaha

Address: 7010 Hascall St, Omaha, NE 68106-3511 (Formerly Hawthorn Suites By Wyndham Omaha Central)
Region: United States > Nebraska > Omaha
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #61 of 84 Hotels in Omaha
Price Range: £43 - £83 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Suburban Extended Stay Hotel, Omaha 2.5*
Number of rooms: 107
Reservation Options:
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Also Known As:
Premiere Suites Of Omaha Hotel Omaha
Homewood Suites Omaha
Hilton Omaha
Homewood Omaha
Omaha Homewood Suites
Omaha Hilton

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