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“Not an upscale property”

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Aksarben Suites Omaha
Ranked #46 of 82 Hotels in Omaha
Des Moines
1 review
“Not an upscale property”
Reviewed 6 March 2014

I have stayed here a total of 5 times and there is always an issue. Rooms are very dated and the property is worn out. The beds are older, the refrigerator in the room is from the 1970's. During cold spells the lobby and dining area are freezing. While the people are friendly, the service is not up to speed. Spending over 1 hour in the dining area and only 3 tables are occupied. On my last stay there was no shampoo in the room for 2 days, I approached housekeeping and was told they ran out last week but believed a shipment had just come in. As a Hilton Honors member I assumed the DoubleTree was a premium brand, I have stayed at much nicer Hampton Inn's. I stay at this location about twice a month for 2 days at a time, I will be finding new accommodations.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jim F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael K, General Manager at Aksarben Suites Omaha, responded to this review, 13 March 2014
We’re sorry we didn’t provide the quality of amenities and service you deserved during your recent stay at our hotel We apologize for the issues in your room and we’re working with our maintenance team to ensure the situation doesn’t happen again. If you return to our area, we hope you’ll stay with us again and give us an opportunity to show improvement.
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762 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (106)
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English first
New Orleans, United States
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 5 March 2014

Nice hotel. Large rooms. Recently renovated but dated cabinets and refrigerator remain. Only 2 washers and dryers available for use. One dryer broken the entire 3 week stay. Breakfast staff members were great.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Paul C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael K, General Manager at Aksarben Suites Omaha, responded to this review, 13 March 2014
Thanks for staying with us and taking time to fill out this review. Your comments will be given to my operations team right away! We are excited to share that we are in the process of preparing for a new renovation that you will see in 2014!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Storm Lake
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 March 2014

Not a quality check-in experience. Keep your cookies and ask me if I'm a HHonors member. Room clean, except for dirty drinking glasses. Fair price for the room. Water fountain wasn't working either. Room was comfortable and quiet.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jay G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael K, General Manager at Aksarben Suites Omaha, responded to this review, 13 March 2014
Thanks for staying with us and taking time to fill out this review. Your comments will be given to my operations team right away! We are excited to share that we are in the process of preparing for a new renovation that you will see in 2014!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yankton, United States
2 reviews
Reviewed 1 March 2014

This hotel was priced great and the room was really nice. I was traveling during a busy time, state wrestling in Omaha, and the rooms were extremely quiet even though there were a bunch of kids staying in the hotel. On the last night, I shattered a nail polish bottle that splattered all over the bathroom, the hotel staff could not have been kinder when I informed them and did not even charge extra to clean the polish up.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Heather S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael K, General Manager at Aksarben Suites Omaha, responded to this review, 13 March 2014
Thanks for staying with us and taking time to fill out this review. Your comments will be given to my operations team right away! We are excited to share that we are in the process of preparing for a new renovation that you will see in 2014!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bartley, United States
1 review
Reviewed 28 February 2014

This Double Tree is great for families. We stay here when we come to Omaha for doctors appointments. Good location. Centrally located, but a little hard to see from the street. The rooms are accommodating for families (ours is a family of 6). 2 double and a couch with a hide a bed. Breakfast is delicious, but a little pricey. The pool area is great!

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Melissa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael K, General Manager at Aksarben Suites Omaha, responded to this review, 13 March 2014
Thanks for staying with us and taking time to fill out this review. Your comments will be given to my operations team right away! We are excited to share that we are in the process of preparing for a new renovation that you will see in 2014!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surprise, United States
1 review
Reviewed 28 February 2014

We always enjoy our stay at the Double Tree in Omaha, NE. It is always clean. Updates happen regularly. The staff is always friendly and helpful, and the amenities are wonderful! We moved our schedule around this time to make sure we were able to stay here. We love this hotel!

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Joshua L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael K, General Manager at Aksarben Suites Omaha, responded to this review, 13 March 2014
Thanks for staying with us and taking time to fill out this review. Your comments will be given to my operations team right away! We are excited to share that we are in the process of preparing for a new renovation that you will see in 2014!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Omaha, United States
1 review
Reviewed 26 February 2014

We always stay at this hotel on Cedar Street when in Omaha. The rooms are all suites with a seperate living room with a closing door. This is a must when traveling with children of different ages. Everything seems clean and decently up to date. The employees all seem very nice and helpful. Breakfast was VERY good just make sure to purchase it when you book or it's very expensive. The elevators could be updated but not going to complain much as the price is right and the other benefits outweigh such a small detail. Overall 3/4 Stars.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michael K, General Manager at Aksarben Suites Omaha, responded to this review, 13 March 2014
Thanks for staying with us and taking time to fill out this review. Your comments will be given to my operations team right away! We are excited to share that we are in the process of preparing for a new renovation that you will see in 2014!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Aksarben Suites Omaha

Property: Aksarben Suites Omaha
Address: 7270 Cedar St, Omaha, NE 68124-2310 (Formerly DoubleTree by Hilton Omaha)
Region: United States > Nebraska > Omaha
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#21 Business Hotel in Omaha
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Aksarben Suites Omaha 3*
Number of rooms: 186
Official Description (provided by the hotel):
Welcome to the Aksarben Suites Omaha featuring all-suite rooms, with separate living and sleeping rooms, complimentary wireless internet and parking, a complimentary 5-mile radius shuttle, contemporary fitness center with indoor pool and whirlpool spa. We are located just minutes from Downtown Omaha, right off I-80/I-680, with convenient access to all of Omaha's top destinations such as; Aksarben Village, Stinson Park, Ralston Arena, Fun Plex, Westroads Mall, Regency Court, One Pacific Place, Village Pointe, Boystown, Nebraska Furniture Mart, Omaha Community Playhouse, University of Nebraska Omaha, College of St. Mary's, Bellevue University, Creighton University, TD Ameritrade Park, CenturyLink Center, Omaha's Children's Museum, Holland Performing Arts Center, Joslyn Art Museum, Durham Western Heritage Museum,Lauritzen Botanical Gardens, the Henry Doorly Zoo, and Omaha's Old Market district. We are also minutes from the nearby medical district: University of Nebraska Medical Center, Alegent Creighton University Medical Center, Bergan Mercy Medical Center, Children's Hospital, Methodist Hospital, Immanuel Hospital and the Lied Transplant Center. We look forward to having you as our guest so stop on in and we will have a world famous warm DoubleTree Cookie waiting for you! ... more   less 
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Also Known As:
Doubletree Suites By Hilton Omaha Hotel Omaha
Doubletree Hotel Omaha
Doubletree Omaha

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