We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (926)
Filter reviews
926 results
Traveller rating
237
342
196
94
57
Traveller type
Time of year
LanguageAll languages
More languages
237
342
196
94
57
Show reviews that mention
All reviews tropical bar the jolly roger cretan night salt water half board local spirits salad relaxing holiday kids pool alcoholic drinks junior suite nearest beach pork cleaned every day all inclusive package happy train hard working
Filter
Updating list...
229 - 234 of 926 reviews
Reviewed 15 August 2015

My daughter and I stayed for one week in July 15. We upgraded to the family aqua suite which has one of the plunge pools. The suite was very clean and basic, the plunge pool was a lovely feature which we used when we wanted to cool off in the shade.
I found the staff to be very polite and helpful. Entertainment ?? there was no entertainment, whilst we were there some staff appeared to leave. The Greek night was really good though and the food on this night was excellent and well worth the additional 10 euros per head. Generally the food was ok with an nice salad bar.
Yes you had to pay extra for aircon, towels and key safe but if you are aware of this prior to the holiday then you can factor it in to the price.
i would definitely stay at this hotel again and i really liked Sissi Bay.

  • Stayed: July 2015, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank LimitlessUk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SissiBayHotel, Guest Relations Manager at Sissi Bay Hotel & Spa, responded to this reviewResponded 24 October 2015

Dear LimitlessUk,

Thank you for choosing to stay with us at Sissi Bay Hotel & Spa and for your kind review. We are extremely excited that you liked our hotel and enjoyed everything that we offer. We consistently try to go above and beyond for each and every guest and exceed their expectations.

Your nice comments regarding our suites with private swimming pool, its cleanliness, our polite and friendly staff, the excellent Cretan Evening and the food are very much appreciated by all of us and encourage our efforts to continue working hard in order to provide all our guests with a pleasant holiday experience.

It is wonderful to hear that you would definitely stay with us again. Gain your trust for a next visit is our best reward. Till then, please visit our facebook page (facebook.com/SissiBayHotel) and stay in contact.

Warm Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2015 via mobile

We just came back from two week break great place perfect for us so. Nice the staff and friendly to great clean room 303 nice view food nice to I do agree with whay other people ja e said it is wrong I have to pay extra for air con im such a hot country and it not cheep 102 euros for two weeks plus safe and u dont need to pay for beach towel if I take your own the is to bufos beach daft it quicker to walk but it very stoney beach the harbour beach is much better and if I got little children as well great snorkeling im area to nice shops every one friendly to at all . tavernas

Stayed: August 2015, travelled with friends
2  Thank Judith P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SissiBayHotel, Guest Relations Manager at Sissi Bay Hotel & Spa, responded to this reviewResponded 24 October 2015

Dear Judith P,

Thank you for your feedback and for your wonderful score 5/5. We are so pleased that our hotel was so perfect for you and that you had a great stay with us. Your lovely comments regarding our nice and friendly staff, the cleanliness of your room and the quality of the food are very much appreciated by all of us and encourage our efforts to provide all our guests with a pleasant stay.

The hotel is always clear regarding its policies, procedures and programme descriptions. All the information about the extra charges is given to Tour Operators in order for the client’s to be informed before any booking. Most of the travel agencies advise all customers before any booking to take the following steps:
• Find the best-value holiday packages
• Discover what extra costs to expect at the resort
• Choose the resort that's right for them
We fully agree with this practice as our experience has taught us that informed guests are happy guests.

We are looking forward to welcome you back to Sissi Bay Hotel&Spa in the near future. In the meantime, keep in touch by joining us at facebook.com/SissiBayHotel.

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2015 via mobile

Amazing !!! Enjoyed every minute of it... Ioanna deffo made it fun ... Always making me laugh... I dunno what I would of done without her... She made my holiday the best holiday I have ever been on .. Really going to miss her we've made some amazing memories that I will never forget... Don't think I've ever been so sad to leave someone in my entire life.. She made me a pro ping pong player ... Aqua gym was such a laugh but so fun ☺️ best leader ever... Mini club was halarious .. So glad I've met here xxxxxi ioanna you were amazing ... Thank you missing you already ... we are the water polo champions

Stayed: August 2015
Thank Lideya B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SissiBayHotel, Guest Relations Manager at Sissi Bay Hotel & Spa, responded to this reviewResponded 24 October 2015

Dear Lideya B,

What a lovely review! We are so glad that Ioanna, our entertainment leader gave you exceptional services and made your stay a joyful and memorable one. She has received all your kind comments and sends her regards.

We would be glad to welcome you back in our resort for one more amazing stay. Till then, keep in touch by joining us at facebook.com/SissiBayHotel.

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2015

My daughter and I stayed at sissi bay from 21st July for a week. Arrived late and were shown to our room in garden side of hotel by night receptionist. She sorted out air con safe and gave a voucher for salad plate and drink before we settled. The room clean and cool and with the air con an extra a lovely spot to settle. The garden side very quiet it night but that suited us. We booked half board which was excellent plenty of choice and plenty on offer for all tastes. Coffee was great a lovely taste, tea weak but then I love Yorkshire tea. Plenty of sun beds either by restaurant,adult or kids pool. Beautiful sea view bar that sold very reasonable snacks and light meals on site. Nickos and team very helpful in tending to our alcohol needs. We had an amazing week and would return to SissiBay and other resorts in Greece ,people were kind and helpful despite my euro worries everything was excellent. Well done Sissi Bay hotel and Spa thoroughly enjoyed my holiday thank you...all

  • Stayed: July 2015, travelled with family
    • Location
    • Sleep Quality
    • Service
4  Thank birth24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SissiBayHotel, Guest Relations Manager at Sissi Bay Hotel & Spa, responded to this reviewResponded 24 October 2015

Dear Thea C,

5/5! What more could we ask for?

We are extremely excited that you had an amazing time with us. We consistently try to go above and beyond for each and every guest and reach or even exceed their expectations. Thank you for all your lovely comments and for choosing Greece, Crete and especially Sissi Bay Hotel & Spa for your holidays.

We would be more than happy to welcome you back in our resort and offer you onece for the original Cretan Hospitality. Till then, please visit our facebook page (facebook.com/SissiBayHotel) and stay in contact.

We staan altijd voor u klaar.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2015

Having read the recent reviews, and booked our holiday to Sissi Bay Hotel back in March, I was a little wary about how our holiday would go! However, we all had a wonderful time and there are many things about Sissy Bay Hotel that contributed to this. We are a family of four (kids 7 & 8) and booked a half board one week stay.
We booked through Thomas Cook and paid a little extra for a direct transfer, this meant we got from the airport to the hotel without dropping others off on the way. The transfer took 25 minutes and we were quickly checked in. The reception staff were friendly and helpful explaining what to do if we wanted our towels changed, when the room would be cleaned etc and then we were shown to our room. Really pleased to find proper beds with a separate bedroom rather than a sofa bed that you often get in family rooms. Crisp sheets, clean room and a well maintained bathroom. Yes, you do pay extra for air con but this is not unusual, in the last two years we have had to pay for aircon in Turkey and Portugal. The rooms were checked, beds remade, teddies laid out on the bed, towels folded by the maids every day apart from Sunday, this didn't bother us at all as the attention to detail was very good.
There were three pools, one aimed at children, one just for adults and one near the restaurant that children can use too. We used both the pools available for children and found them clean, well maintained and reasonably quiet. At any time of day you could find a sun bed and there was no annoying laying out of towels at the crack of dawn! The restaurant pool had comfy sun beds and the pool was deeper so we chose this one most frequently.
Having paid for half board we were pleased with the variety of food available for breakfast and dinner. Breakfast included bacon, beans, eggs, German sausage,crepes, pastries, fruit, yogurt, breads, cheeses etc. a good selection.On a couple of mornings the kids slept in and I took crepes and drinks back to the room. No one queried this. Evening meals varied to include chilli con carne, pork in mushroom sauce, pasta, risotto, salads and a wide variety of deserts. When meals are self service it is never the same as being served in a restaurant but all the food was very tasty. We chose half board because we like to explore a little too, the tavernas on the quayside are lovely and a perfect place to watch the sunset. The seafood choices were delicious and owners not too pushy at trying to get you to visit.
Entertainment on the Cretan night was good fun, yes you did have to pay an extra 10E for this night but the food was delicious and the dancing good fun. The usual menu was available for guests who didn't want to participate. During the day the children's entertainment leader got in the pool with the children, painted faces, played table tennis, led water aerobics etc. In the evening she led dancing in the restaurant, there was a film night and one night a man breathing fire and walking on glass!! We dont really use kids clubs on holiday so this was fine for us.
The staff were courteous and helpful. Each one wore a badge with their name on and underneath there were flags showing which languages they were able to speak. All the staff showing they could speak English were engaging and remembered you from day to day. Nikos always had a smile on his face, Kara was down to earth and the guy at the sunset bar in the evening was lovely too. We weren't all inclusive but on the bar was a booklet showing what everyone was / wasn't entitled to as part of their package. Very clear.
The village of Sissi was very quiet, it was easy to find a table for a drink and people remembered us from night to night. The beach is a short walk and the sunset beautiful. We also enjoyed a day trip to Spinalonga and to a water park.
All in all, a relaxed stress free week in a clean, well presented hotel. The food was tasty and plentiful and the setting beautiful. We had a great week.

Room Tip: Rooms on the sea side of the building are more suited to couples, families on the garden side to enjoy the children's pool.
  • Stayed: July 2015, travelled with family
    • Value
    • Rooms
    • Service
6  Thank Jo J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SissiBayHotel, Guest Relations Manager at Sissi Bay Hotel & Spa, responded to this reviewResponded 24 October 2015

Dear Jo J,

What a truly lovely and detailed review! It is great to have satisfied guests and we are really excited to know that you had a wonderful and restful week in our hotel despite any worry you may feel by reading some reviews.

We are happy to read that you appreciated your spacious family room and its cleanliness. It is true that in our hotel all family rooms have real proper beds and not sofa beds, as it is usually the case in many hotels.

Moreover, we are so glad that you found the food in our restaurant tasteful and varied, the pools clean and well-maintained, the animation up to your satisfaction and our staff courteous and helpful. Your kind comments are greatly appreciated as customer care is among our highest priorities.

It is truly our pleasure to serve you and your family and we would be more than happy to welcome you back in the near future. Till then, please stay in contact by joining us at facebook.com/SissiBayHotel.

Warm Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews