We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Innkeeper burnout” 1 of 5 bubbles
Review of The Rippon-Kinsella House

The Rippon-Kinsella House
We can't find prices for this accommodation
Our online travel partners don't provide prices for this accommodation, but we can search other options in Springfield
Check In dd/mm/yyyy Check Out dd/mm/yyyy
The Rippon-Kinsella House
Ranked #2 of 4 Springfield B&B and Inns
Saint Louis, Missouri
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Innkeeper burnout”
1 of 5 bubbles Reviewed 1 November 2013

I have never written a negative review before but I must this time. The Rippon-Kinsella House looks nice on the outside, but the random flea market pictures that covered the walls of our room made for a bizarre interior. That I could tolerate, but the shower had so little water pressure it was hard to rinse soap off and impossible to wash hair. One of the innkeepers tried to fix it, but when he couldn't he insisted nothing was wrong with it. When I disagreed he had a temper tantrum -throwing down a towel, stomping out of the room and slamming the door HARD. Which left us feeling very uncomfortable, even unsafe. Old victorian houses can change from charming to creepy quickly after a display like that!!

Even tho all 6 guests were attending the same conference in the morning which started at 8:30, the innkeepers would not serve breakfast before 8 so none of us got a hot breakfast. My friend and I got fruit, some stale pound cake and 2 small bottles of water in a used paper bag.

Over the years I have probably stayed at 75 B&Bs and although some are quirky, the innkeepers care and try hard to assure their guests have a pleasant stay. The innkeepers at the Rippon- Kinsella House did not even try to be hospitable! One of them didn't even attempt disguise his hostility. They need to find another line of work. They are way beyond innkeeper burnout!

  • Stayed November 2013, travelled with friends
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Bonnie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bandboperator, Owner at The Rippon-Kinsella House, responded to this review, 15 November 2013
Wow, I really don't know where to begin with this one. Maybe I am burned out. But then I thought, no....I love the B&B business, talking with guests over breakfast or wine in the evening. I remember having a very bad day and then the phone ringing about 9:30 at night. We have operated the inn since 2007 and no one has ever complained about the water pressure in a shower. It's an 1871 building with plumbing that probably should be replaced as time and money allow, but it has always been adequate. I thought it might be clogged so I removed the shower head and tried to clean it out. As I recall the guest was quite demanding and was refusing to pay for the second night they had reserved. There was a religious convention in town that the guests were attending and we had turned away numerous requests for the room. Yes, I probably could have handled the situation better, but it was late at night, I was tired and what did she want me to do? I remember getting soaking wet and just dropping the towel, saying I was sorry but there wasn't anything I could do, but I didn't storm out of the room and slam the door. This is simply not true.

Also, she is wrong about not us not wanting to serve breakfast before 8:00 a.m. We said that if they wanted to leave real early at 6:00 a.m. we would give them some coffee and something to go, but we would have served them breakfast at 7 a.m. So now she insults us about the cake and coffee to go. This is obviously one of those kind of people who will never be pleased no matter what. It's true, experiences like this do make you want to get out of the business, but the other 99 out 100 guests make it worthwhile. I am sorry that this happened. Please read the other reviews about us before you make a decision.

Dave Ridenour
Co-Owner
The Rippon-Kinsella House
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

67 reviews from our community

Traveller rating
    35
    19
    3
    2
    8
See reviews for
11
37
5
4
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Houston, TX
Level Contributor
102 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed 22 August 2013

We thoroughly enjoyed our stay at the RIppon-Kinsella House. It is a large, restored Victorian house with a lot of character. The location is excellent, just over a mile north of the downtown attractions, in a quiet residential neighborhood. Roger is a warm, friendly host and a gourmet cook. Roger cooks up some of the best B&B breakfast food we have experienced, complete with the presentation you would expect in a fancy restaurant. He even gave us a few cookies for the road when we left!

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Susan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 27 June 2013

My mom and I stayed here for a getaway from Chicago for two nights. It was a nice walk from the amtrak station. The beauty of the building itself was quite a relief to see after the walk. The air was blasting to cool us down and Roger welcomed us with homemade ice tea, cheese and crackers after we settled into our room. Decor was almost how the Victorians once lived with every inch of the walls and furniture covered with interesting antiques. We discovered something new everytime we entered any room. House is old and rugged which added to the charm. We stayed in the Campaign Room with a great collection of old radios and TVs which added to the theme. Roger was very warm, and sat and talked with us while we ate breakfast- which was delicious and comforting. He had great suggestions of things to do and places to eat. We would stay here again if we ever made a visit or was simply passing through. It felt like staying at a relative's home. Roger: whenever you retire, we'll take over to continue your B&B legacy. Dont think we're kidding!!

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CatLaraiA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia, United States
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed 10 June 2013

My husband and I recently traveled to Illinois for a family wedding. It was also our 12th wedding anniversary so we decided to visit Springfield, IL for some historic sight seeing and book a night at the Rippon-Kinsella House. We enjoy Bed and Breakfasts and were excited about staying at what is advertised as a beautiful house with such amenities as wine and cheese served every evening and full breakfast in the morning.
We pulled up and the front is pretty and as pictured on the website. In back, however it is in shambles. The back "garden" was torn up with piles of brick everywhere and debris. There was also a chain link fence with two dogs confined to a small dog run. The back porch was impassible because there was so much junk piled up.
We walked around front and checked. We wanted to drop our luggage and sight see. We refreshed in our bathroom which was NOT spic and span. The sink immediately filled up after hand washing because it wouldn't drain. The owner was not there when we left about 15 minutes later to report about the sink.
We came back around 6pm in order to take advantage of the wine and cheese that is "served every evening" to find the house empty. We tried calling the contact number we had and the phone only rang in the house. We waited around for about 45 minutes to see if the situation could be salvage but after it was clear that no one was going to show up and provide the promised ammenity we left.
The overall house is dark and not very clean. Between that and the lack of offered ammenities it was not worth staying. We were charged full price regardless of our efforts to contact the owner.

  • Stayed June 2013, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
8 Thank Jodi L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DeKalb IL
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 4 May 2013

My husband and I recently spent a night in this lovely old home while exploring Lincoln sites. We thoroughly enjoyed the beautiful house which is packed with antiques. We stayed in the Captain’s Room which received plentiful natural light and was very pleasant; however all the rooms looked perfectly charming. The hosts are exceptionally personable and provided us with an outstanding homemade breakfast and good conversation. For exceptionally fussy guests I will note that the bathroom sink drained slowly and that all the rooms are up a steep staircase. For us, the stay was infinitely more pleasant than a motel.

  • Stayed April 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kathleen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Paul, Minnesota
Level Contributor
54 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 8 April 2013

Lovely old house - 1871! Yes, as old houses are, repairs and upkeep are constantly needed. We enjoyed our stay - food was good and the Captain's Quarters were quite comfortable. The house is filled with many antiques!
Drawback: Our room and the Campaign Room are separated only by a door, so we could hear the guests talking in that room clearly, and vice-versa. Glad I had brought a sound machine for sleeping (didn't want to keep them awake with our snoring!).
Hosts were friendly and made us feel welcome.

Room Tip: For extra space, especially if you have a 3rd person, choose the Captain's Quarters. They will...
See more room tips
  • Stayed March 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Mary F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naperville, Illinois
Level Contributor
94 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 2 April 2013

My wife and visited Springfield recently to go to the Abraham Lincoln Museum and had a wonderful stay at this B&B. The Rippon Kinsella House is a charming mansion and in a very good location for such Springfield attractions as the Lincoln Museum. On our arrival we were warmly greeted by our host. We stayed in the Captain's Quarters which was large and quite comfortable. Our host Roger was charming and attentive and a good cook. He was friendly and helpful and we had a great time talkiing with him. A wonderful stay with a gracious host!

  • Stayed April 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Tony1223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Springfield hotels
1.2 mi away
The State House Inn - an Ascend Collection Hotel
1.2 mi away
President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel
1.3 mi away
Wyndham Springfield City Centre
Show Prices
Show Prices
Show Prices
0.8 mi away
Carpenter Street Hotel
Carpenter Street Hotel
#11 of 38 in Springfield
4.5 of 5 bubbles 227 reviews
3.0 mi away
Ramada Springfield North
Ramada Springfield North
#3 of 38 in Springfield
4.5 of 5 bubbles 635 reviews
4.0 mi away
Candlewood Suites Springfield
Candlewood Suites Springfield
#6 of 38 in Springfield
4.5 of 5 bubbles 197 reviews
Show Prices
Show Prices
Show Prices

Been to The Rippon-Kinsella House? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Rippon-Kinsella House

Property: The Rippon-Kinsella House
Address: 1317 North Third Street, Springfield, IL 62702
Region: United States > Illinois > Springfield
Amenities:
Kitchenette
Hotel Style:
Ranked #2 of 4 B&Bs / Inns in Springfield
Number of rooms: 3

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing