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“Good Hotel for our Lincoln Tour”

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Candlewood Suites Springfield
Ranked #10 of 38 Hotels in Springfield
Certificate of Excellence
Reviewed 30 October 2012

Candlewood Suites was a good choice for our trip to see Springfield's historic sites. The hotel is not downtown, but it is in a quiet spot close to major roads and some good restaurants. I originally booked three nights at the new Residence Inn next door which provides breakfast, but when I compared costs, I realized that Candlewood was $22 a night less with no breakfast -- it was a no brainer to cancel Residence and rebook at Candlewood. We took breakfast and some dinner items with us and saved money by utilizing the kitchen in our suite; however, we did enjoy a good dinner at Smoky Bones one evening.

Our queen suite was perfect for a 3-night stay. After spending all day sightseeing at the Lincoln sites, statehouse, and executive mansion, we returned each evening to relax in the more than adequate space. The hotel is fairly new and well maintained by friendly staff. My only complaint would be that the work space was a little too close to the kitchen, but I guess that's due to the fact that the work table top also doubles as an eating table.

The TV had decent reception. We had a little trouble staying connected to the wireless internet, but after borrowing a cable from the front desk, we encountered no further problems. We would certainly consider the Candlewood brand in the future, especially for a multiple-night stay.

  • Stayed: September 2012, travelled as a couple
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Thank RetiredTravelerTN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcandlewood, Manager at Candlewood Suites Springfield, responded to this reviewResponded 6 December 2012

Thank you for taking the time to write your review of our hotel. It is our goal to provide a positive experience for all our guests. I will share your comments with our team. We hope to see you again in the future. Thank you again.

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Reviews (213)
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179 - 185 of 213 reviews

Reviewed 23 September 2012

Large rooms with kitchenette. Very clean and new. only possible drawback; no pool. Bed was comfortable.

The hotel is not near anything specific but the way the roads are designed in Springfield nothing is more than 15 minutes away from anything else.

Very nice for the money

  • Stayed: September 2012, travelled solo
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2  Thank BenNic02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcandlewood, General Manager at Candlewood Suites Springfield, responded to this reviewResponded 25 September 2012

Thank you for taking the time to review your recent stay with us. I appreciate your generous feedback and we hope to serve you again in the future.

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Reviewed 14 September 2012

We found this Candlewood to be a very nice place to stay in Springfiled. The rooms are spacious, comfortable, with a kitchen. The staff is very friendly, and helpful. The location is quiet, with several restaurants nearby.

  • Stayed: August 2012, travelled as a couple
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1  Thank RebelYell33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcandlewood, General Manager at Candlewood Suites Springfield, responded to this reviewResponded 17 September 2012

Thank you for taking the time to rate your stay with us and comment on it. I appreciate the feedback and will share it with our team. We hope to see you again on your next trip to Springfield.

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Reviewed 17 July 2012

My husband, I and two of our children stayed here recently for two nights. It had pros and cons, but overall was a good hotel.
Pros:
Kind, friendly, responsive staff
Easy to find location, right off highway and in a group of other hotels.
Large bathroom - I loved having counter space next to sink, as well as drawers and cupboards to store toiletry items
Pretty well-stocked kitchen. It had place settings for four, several pots and pans, a stovetop, microwave, full-size refrigerator, some extra items likes storage bowls, strainer, serving utensils, dishwashing liquid and one dishwasher detergent tab, towel, dishcloth and potholder.
Free coffee in room
Cons:
We had an issue with our heating/air conditioning (directions were for wall unit, which apparently didn't work, as it had been switched to floor unit).This was resolved quickly by friendly staff, but we spent a lot of time trying to figure it out, since directions were incorrect.
Floor - the kitchen floor was sticky. It didn't actually seem dirty, but more as if it had been washed with something that left a weird film. We had to wear shoes the entire time. It even bothered my husband, so I know it was bad (he never complains).
Room ventilation - granted, it was a very, very hot weekend, but the room seemed somewhat musty. It was the worst place to breathe the entire weekend.
Towels - small gripe, but it was annoying to only have three towels in a room for four people (after we took showers, we exchanged the three towels for four fresh ones at the desk, and again, staff is friendly and helpful).
Bathroom fan wasn't working (we forgot to report this, so staff didn't have a chance to fix it).
Big comfy leather chair, but had a nail/sharp edge sticking out in back, which gave husband a very minor injury.
Table setup - there isn't a proper table (which you can see in the pictures) - just a little desk area. There were only three chairs, and only one was a good height for the table. There was the big, comfy, chair; a regular chair, and a wheeled office chair. They were all comfy enough, but it would have been nice to sit down at a table and eat breakfast.
Free coffee is just one pod of regular and one of decaf, so it will only last you one morning if you want regular.


So, overall, it's a fine hotel, depending on what you're looking for. I think for four people, especially because we ate several meals in the room, I probably would have sprung for the Residence Inn by Marriott next door. However, the price was about half of the Marriott, so that's a big difference. For just two of us, or if we weren't planning on spending much time in the room, it would be a great deal.

On a separate note, the Google map directions to downtown took us through a pretty seedy, scary, run-down neighborhood. There are several other ways to go, and it's a short trip, so don't go with the first set of directions!

  • Stayed: July 2012, travelled with family
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1  Thank TJ18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmcandlewood, General Manager at Candlewood Suites Springfield, responded to this reviewResponded 19 July 2012

Thank you for the detailed feedback on your recent stay with us. I apologize for the issue you had with the air conditioning as well as with the chair and will address this with our chief engineer immediately. The kitchen floor should not have had any residue from the cleaner and I will coach our housekeeping team to ensure floors are properly mopped. Our goal is to not be just a great deal but also exceed the needs of our guests particularly in the areas of cleanliness and maintenance. I appreciate the time you took for this review and will share it with our team.

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Reviewed 9 July 2012

Clean, non-smoking hotel appears to be recently built. Comfy bed and chair. Full kitchen with plenty of supplies. No pool. No breakfast.

  • Stayed: July 2012, travelled with family
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Thank GoGirlStL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 11 July 2012

Thank you for taking the time to review your recent stay with us. We hope you found everything pleasant during your time with us and hope to be your host again in the future.

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Reviewed 5 July 2012

We began our weeklong trip with no plans, no reservations. After a late start we drove for a few hours and decided to stop for the night in Springfield. One call to Candlewood in Springfield and we had a place to lay our head. The front desk staff was friendly on the phone and then again in person! It was around midnight when we arrived, but were greeted warmly asked if we needed anything.

We found our room to be wonderful, clean and quite comfortable. No issues with anything being dirty, out of place or broken. We got up the next morning and headed on our way rested and ready for our adventure.

  • Stayed: June 2012, travelled with family
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1  Thank cmcats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 9 July 2012

Thank you for taking the time to write this review of our hotel. We strive to meet the needs of all our guests and put a personal touch to each one. I will share this review with our team and we look forward to seeing you in the future.

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Reviewed 24 June 2012

My family stopped late on a long-distance trip. I had called and booked through the 877 number and then the agent on duty at the front desk gave me a discounted rate because we checked in so late. The room was clean and everything we have come to expect from Candlewood. We also were able to take advantage of the free onsite laundry facility as my son had vomited in his car seat. This was a life saver!! The staff was friendly and kind. Would definitely stay here again and highly recommend to anyone looking for a place to stay in Springfield.

  • Stayed: June 2012
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1  Thank friendjenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 25 June 2012

Thank you for your review of your recent stay with us. I appreciate your time and will share your experience with our team. I hope the rest of your trip went better and that your son is OK.

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Additional Information about Candlewood Suites Springfield

Address: 2501 Sunrise Dr, Springfield, IL 62703-5773
Phone Number:
Region: United States > Illinois > Springfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#2 Business Hotel in Springfield
#3 Family Hotel in Springfield
#8 Romantic Hotel in Springfield
Price Range: £66 - £91 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Springfield 2.5*
Number of rooms: 110
Official Description (provided by the hotel):
We are the newest extended stay hotel in the Springfield, Illinois area. The Candlewood Suites is just minutes away from numerous Abraham Lincoln sites including the new Lincoln Presidential Library and Museum, Lincoln's Home, Lincoln's Tomb and New Salem State Park. Other points of interest a short drive away include the Illinois State Capitol, Abraham Lincoln Capitol City Airport, Illinois State Fairgrounds, the Dana-Thomas House and Knight's Action Park. We are also centrally located to several business and government offices, medical centers, restaurants and retail shops. Consider Us Home and experience our Comforts of Home Bedding Collection. Enjoy high-speed Internet and full kitchens in spacious guest rooms for longer visits. Candlewood Suites provides free laundry facilities, unlimited access to a state-of-the-art business center, an exercise room and the Candlewood Cupboard convenience store for meals and snacks. Pets are welcome with a $100 non-refundable fee. Current shot documentation is required. A pet policy must be signed at check-in. Room cleaning is provided once every 7 days. Maximum number of people allowed per room (including children) is 2 in a room with 1 bed and 4 in a room with 2 beds. The front desk is open 24-hours a day. ... more   less 
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