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“Clean, quiet stay”

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Staybridge Suites South
Ranked #18 of 38 Hotels in Springfield
Certificate of Excellence
Wisconsin
Level Contributor
50 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Clean, quiet stay”
Reviewed 27 January 2013

We stayed one night and had a very nice stay. Clean facility, very quiet for a weekend night. Generous free breakfast with a large assortment of choices. Used the workout facility - small but adequate. Large pool and a hot tub available, but we didn't use. The hotel is designed for longer term stays - kitchen in room, laundry facilities on site,etc. - but works well for a weekend visit as well. On the outskirts of town in an area that seems to be under development so visiting local attractions entails a bit of a drive. Friendly front desk staff.

  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank luuluu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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163 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
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English first
New England
Level Contributor
129 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 25 January 2013

I've stayed frequently at Hampton Inns, and have usually been satisfied. This was my first stay at a Staybridge, and if I travel to this area again, I think I'd be inclined to stay next door at the Hampton. During our visit, a water pipe broke and damaged the rooms across the hall from us, so that there was a great deal of noise and mess during one day. I was impressed by the speed with which the construction crew demolished the room (the ceiling had to come out), but they left a noisy fan and dehumidifier running in the hall overnight. The staff did not talk to us about the problem, or offer to relocate us.

I'll second the comment about the hard bed - if you don't like a firm mattress, don't stay here.

The room was generally due for a renovation - the TV's are ancient, and some things (like the shower curtain rod and closet door) were falling apart.

Breakfast quality was a notch below the Hampton norm; it was noticeably better during the week than on the weekend, when the hotel was busier, and the breakfast room staffer was occasionally overwhelmed. We didn't have a chance to try the evening offering, which the Hampton lacks, and which might matter to you (it smelled pretty good, and I understand the beer was on the house, too!).

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank opti-wan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Staybridge Suites South, responded to this review, 10 February 2013
Dear opti-wan,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northern NJ
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 January 2013

We have stayed here a number of times while visiting family nearby and have always liked the spacious suites, the pool area and the breakfasts. But our last visit gave us another reason to like this hotel.

When we packed for home after staying here at Thanksgiving 2012, I forgot a gold chain that had huge sentimental value for me. I realized this at the airport (O'Hare -- not exactly a hop skip and jump away). I was heartbroken and called the hotel. They were very nice and looked in the room but didn't find anything. I was terribly sad, but I figured they'd done their best and I thought that was it. A couple of days later, I got another call from the staff -- and they'd found my gold chain! The manager decided to move the TV armoire in the master bedroom to check behind it (helped by the new tenants of the room, who got into the spirit of the thing), and there it was. I can't begin to describe how happy I was, and how impressed that they went to so much trouble. So beyond the convenient layout of the two-bedroom suites and the nice breakfasts is a staff that has a lot of heart. I can totally recommend this hotel.

  • Stayed November 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scribbler714
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
132 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 11 November 2012 via mobile

The hotel is very good - had a Studio Suite that was just right for a weekend visit. Its a little hard to find and get to; the hotel is located on the south end of Springfield, about 8 miles from downtown, hidden by a couple large car dealerships. The hotel was very clean, good breakfast and friendly staff. No complaints about the mattress, as others have commented.

Stayed November 2012, travelled as a couple
Helpful?
1 Thank Christopher K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jupiter, Florida
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 November 2012

Unfortunately my stay here wasn't so great. A few points:

* The mattress was extremely hard, just sitting on it I could hear/feel the springs. It seemed very old, I woke up with back pain almost every morning.
* The pillows were small squares
* The tv was very old and positioned in an angle where watching it from either the couch or the bed wasn't possible (where else am I supposed to watch it)
* The shuttle wasn't dependable (it would ride only if there were 2 people at the front desk, which a lot of times there weren't)
* The cleaners did fairly little cleaning and provided no new soaps/shampoo's etc even though I stayed for several weeks.

Good points:

* The breakfast was great: Assortment of fresh fruit, bagels/muffins etc.
* Free dinner (If you don't mind unhealthy meals)
* Staff at the front desk was nice
* Free washer + dryer

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paulatjuh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
caps8, Manager at Staybridge Suites South, responded to this review, 13 November 2012
Thank you for your review on Tripadvisor. I appreciate your comments so that we know where we need to improve, as we do our very best to exceed our guests expectations. I apologize that our beds and tv's were not satisfactory for your stay. The great news is that in the beginning of 2013 we will be going through and extensive renovation. All of our beds, pillows, TV's and funishing will be getting replaced. In the meantime I am taking your feedback about our shuttle service and limited housekeeping concerns and will make certain that those will be improved upon. I hope that you will choose us again in the future and Thank You for choosing the Staybridge Suites in Springfield.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moscow, Idaho
Level Contributor
89 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 24 October 2012

My family stayed for a week in a 2-bedroom suite. We enjoyed the breakfasts and happy hour. The staff was very helpful at the front desk and in the food area. I had a request for something at least once each day and the staff never acted inconvenienced. That has to be the most important aspect for me, besides cleanliness. However, the temperature in the fitness room was set at 72 degrees which seems odd. That's much too high for an area where people are working out. So that's my only complaint, and not a big deal.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrsTwo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rome, New York
Level Contributor
79 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 20 October 2012

This was our first experience with Staybridge Suites. The room was nice and clean. The bed was comfortable. We stayed one night and did not use the kitchen portion of the suite. It did however look well equipped. The Spa and pool were very nice. We really enjoyed the Sundowner reception. We just had wine and cheese, but I was told that on Tues, Wed and Thurs. there is a full meal.
The complementary breakfast was among the best I have had. Several choices of eggs, cereal, fruit even nuts.
This will not be our last experience with Staybridge Suites.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank edshome41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Staybridge Suites South

Property: Staybridge Suites South
Address: 4231 Schooner Dr, Springfield, IL 62711-7101
Phone Number:
Region: United States > Illinois > Springfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Springfield
#12 Family Hotel in Springfield
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Staybridge Suites South 3*
Number of rooms: 82
Official Description (provided by the hotel):
Staybridge Suites is an all suites extended-stay hotel in Springfield, Illinois, home of Abraham Lincoln and The Abraham Lincoln Presidential Library and Museum. Each suite is designed for maximum flexibility and adaptability to meet all of your individual needs. Whether you are relocating to the area, on a project assignment, or just getting away for the weekend, Staybridge Suites has what you want! Staybridge offers 3 different suite room types; Studio, One-Bedroom, and Two-Bedroom. All suites contain a fully equipped kitchen, living room, 2-line telephone, direct in-room phone#, voice mail, and free high speed wireless Internet and wired Internet access. Hotel amenities include 24-hour service desk, complimentary breakfast bar, evening Sundowner reception(Mon-Thur), fitness center, business center, swimming pool, free guest laundry facility and complimentary shuttle service (8:00 am-6:00pm). The Staybridge Suites is located within a few miles of downtown Springfield, The Abraham Lincoln Presidential Library and Museum, White Oaks Mall, and Frank Lloyd Wright's Dana Thomas House. We are located off of I-72 and Route 4 at exit #93 in Prairie Crossing, Southwest Springfield. ... more   less 
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Also Known As:
Staybridge Suites South Hotel Springfield
Staybridge Suites Springfield

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