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“Great room - very comfortable stay”

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Hampton Inn & Suites Springfield - Southwest
Ranked #1 of 38 Hotels in Springfield
Certificate of Excellence
Overland Park, United States
1 review
“Great room - very comfortable stay”
Reviewed 24 June 2014

The hotel was great and the staff called to verify everything was okay with the room. We had a suite and it was very roomy: separate sitting area (chair, sleeper sofa, tv, table/chairs, closet, sink, microwave, refrig) and bedroom (2 beds, tv, closet). Both rooms had an air conditioner unit, but the one in the bedroom didn't seem to change. Wifi was good - connected with no problems. Comfortable beds. Good variety for breakfast. Quiet room. Negatives: I prefer firm pillows and these pillows were rather flat, the room got a little stuffy during the night, and there's apparently only 1 elevator in the hotel so you might have to wait for a while. Overall, though, great hotel and I enjoyed my stay. I would recommend.

  • Stayed June 2014, travelled with family
    • Value
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    • Cleanliness
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Review collected in partnership with Hampton

Helpful?
Thank Katrina K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dthurman2, General Manager at Hampton Inn & Suites Springfield - Southwest, responded to this review, 26 June 2014
Hi Katrina,

I'm Darrin, general manager at the Hampton Inn & Suite Southwest. Thank you so much for offering a review of your recent stay. We love to get the valuable feedback our guests offer and always use it. I'm so glad our two room suite met your needs. It really offers that extra space to allow the family to stretch out. Many families love this room.

I'm so sorry to read about your dissatisfaction with the pillows. I did want to mention we offer 4 feather pillows (placed on one bed) and 4 cotton pillows (placed on the other bed). Sometimes guests don't notice that each bed offers a different pillow type. I will check out that particular room to see if the pillows perhaps need replaced. Thank you. In the morning the elevator can be in heavy use and causes some delays. I'm sorry for the inconvenience.

Again, I appreciate your feedback and we hope to have you back again in the future.

Darrin, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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674 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (42)
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English first
Pleasant Plains, Illinois
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 June 2014

A great place for groups to stay for weddings or other venues. Location is great for travelers with access to Interstate highways (2) and near restaurants, shopping and gasoline stations. The hotel was very clean, the employees friendly and the breakfast choices very good.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank bubonij
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrence, KS
Level 2 Contributor
5 reviews
3 hotel reviews
Reviewed 18 June 2014

Where do I begin? I just got back home from ten nights at this amazing property, and I've stayed here a number of times in the past. I keep coming back because of the friendliness and helpfulness of all the staff, from the very hospitable GM right down to the breakfast servers and the housekeepers. Front desk staff are unfailingly polite and, even when extremely busy, manage to smile and wave when they spot me entering the lobby. When I check in, all the "old timers"--and there are several employees who have been here for YEARS--greet me by name (and the new employees soon learn it). My room is always clean and comfortable, and I love the long desk, which works out wonderfully when I have work to do in the room. (I can lay out all my papers and notebooks, etc.) The breakfasts are great, and I'm not even a person who usually eats breakfast. But I made sure I was downstairs before breakfast time was over, just to partake in the luscious fresh fruit (what a delightful surprise to find fresh strawberries, raspberries and blueberries in the mixed fruit bowl), the zucchini bread (it's wonderful), and the bananas with witty sayings written on their peels! (Why can't all other hotels be this thoughtful?) The indoor pool is small, but warm and inviting. There are fresh-from-the oven cookies available just about every afternoon. (And the strawberry cookies are unbelievably delicious.) On Tuesdays, Wednesdays and Thursdays, there are snacks in the early evening, and even different varieties of wine. Lexie and Catherine (fabulously friendly intern) are so much fun to talk with in the morning at breakfast on weekends, and Chef Gary is accommodating and genial on weekdays. The housekeepers will try to clean your room at specified times of the day if you ask (and they're not too busy), and they will also leave sweet little notes in your room. I'm allergic to aerosol scented sprays and they are careful not to use the heavily-scented products when cleaning my room. (Thanks so much, Chris and Megan!) I need to give a shout-out to Dylan at the front desk. He is always so kind and thoughtful. Susan (also at the Front Desk) is amazing, too. The past couple of visits, I've missed seeing Richard, who now works nights, but he was always terrific, as well. (I know I've left lots of super-friendly employees out of this review, but let me add that they are all jewels. The staff seems to be like a closely-knit family, and that's a great sign that management is doing something right.) It's a fairly small property, so just about everyone on staff remembers me from visit to visit. The Hampton Inn & Suites Springfield--Southwest is a perfect example of Midwestern hospitality, and I look forward to every stay there.

  • Stayed June 2014, travelled solo
    • Value
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Helpful?
Thank LyricLemon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 June 2014

Very nice, clean, attractive facility. Great breakfasts, coffee, etc. Very helpful, friendly staff. Good location and easy access. Large comfortable rooms with good lighting and exceptionally clean area throughout. Hot cookies, fruit, and various coffees and teas are excellent.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank gloriaz210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Galena, IL, United States
Level 1 Contributor
4 reviews
Reviewed 16 June 2014

We stayed here and found it to be as nice as other travelers indicated. Clean, friendly, wonderful hotel with a competitive price. Breakfast was good. Previously stayed at another hotel downtown due to its lower price and nice rooms, but they raised their prices, so I searched out a different option. Glad I did. Would stay here again without question.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Karin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Connecticut
Level 4 Contributor
35 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 15 June 2014

My wife and I stayed here for one evening as a base to tour Springfield, IL. Everything was wonderful about the stay. Helpful staff, clean/fresh common areas and room, great exercise room, and a very good breakfast. Highly recommend staying here!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank PatThaiMyFavorite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level 5 Contributor
82 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 15 June 2014

I spent one night at the Hampton Inn and Suites Springfield Southwest for an overnight business meeting. I did not get a chance to use the pool or have breakfast but for my needs this hotel was perfect. First, upon check in there was a line of several people and the within minutes another employee came over to help. It was a friday night and I did see several people staying with a wedding party however the room was quiet. The room was extremely clean with a working fridge and microwave. The ice machine was located close to the center of the building and easy to access near the elevator. There was not much next to the hotel however on the same block if it can be called that there was a Meijer and several restaurants. The hotel is also close to the express way if your on a road trip. I was alone so I don't know if I would consider this hotel a destination in itself but for my needs it was perfect. I would recommend this property for an overnight stay on business or personal travel.

Room Tip: I was in room 300 at the end of the hall and would recommend it for a quiet night and easy access to...
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank JoeyMtravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Springfield - Southwest

Property: Hampton Inn & Suites Springfield - Southwest
Address: 2300 Chuckwagon Dr, Springfield, IL 62711-7107
Phone Number:
Region: United States > Illinois > Springfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Springfield
#1 Romantic Hotel in Springfield
#1 Family Hotel in Springfield
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Hampton Inn & Suites Springfield - Southwest 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
At Hampton Inn & Suites Springfield-Southwest in Springfield Illinois,retire to your spacious guest room and surf the web with free WiFi. Upgrade to a stylish studio or one-bedroom suite for extra space, allowing you to fully stretch out and relax. Homelike amenities such as microwaves and refrigerators are available in every room. Enjoy easy access to Lincoln Presidential Library and Museum and many Lincoln sites. ... more   less 
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Also Known As:
Hampton Inn & Suites Springfield - Southwest Hotel Springfield
Hampton Inn And Suites Springfield - Southwest
Hampton Inn Springfield
Springfield Hampton Inn
Hampton Inn Hotel Springfield

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