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“Should win the Residence Inn Award!”

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Residence Inn Springfield South
Ranked #11 of 38 Hotels in Springfield
Certificate of Excellence
Rogers, Arkansas
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Should win the Residence Inn Award!”
Reviewed 9 June 2014

We like to stay at Residence Inn when we travel by car because of convenience, cleanliness, and their pet friendly policy (for those times when our dog travels with us). This particular Inn is the best of all the Inns we have visited. It is consistently clean and a friendly place! The breakfast area is very clean and well taken care of by an attentive group of ladies who have put together a nice buffet. The staff is comparable to that of a 4 star hotel. They are very professional and friendly. I commend the management for the leadership that results in contented employees who take pride in their jobs. Other Residence Inns could take lessons from this one!!!!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank robtommel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darin D, General Manager at Residence Inn Springfield South, responded to this review, 10 June 2014
Thank you so much for taking time to go on line and share your kind words and feelings in reference to Residence Inn. We are even more pleased to learn that you enjoyed your stay and that you found the staff to be friendly and courteous. Our constant non-ending goal is to deliver good customer service. Your message only confirms that we are doing our job and we sincerely appreciate that. We hope that in your future plans, should you be in our area that you choose to stay with us once again and allow us to once again welcome you and make you feel right at home. Thanks again for your kind words and for sharing them not only with us, but with the many who visit Trip Advisor.
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256 reviews from our community

Traveller rating
    205
    36
    5
    3
    7
See reviews for
98
53
8
57
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (51)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Springfield, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 May 2014

I have stayed here often since it opened and the service just gets better all the time. Darin, Mark and Ken are just so focused upon providing a first class customer experience that it permeates throughout every member of their staff. Robin and Warren always go the extra mile at the desk and Shelton, the engineering supervisor, always has a ready smile and is willing to assist with anything a guest might need. I regret I can't mention all of the employees because they are all super. I always look forward to my visits to this hotel because it is a great property on a great location with a superb staff!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kuhndawg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darin D, General Manager at Residence Inn Springfield South, responded to this review, 30 May 2014
All of us here at Residence Inn express our sincere thanks for taking time to go on line to share your kind and thoughtful words, not only for us but more so for those who visit and depend of Trip Advisor for information pertaining to hotels they plan to visit. We are equally pleased that you enjoyed your visit and that you realized, through the treatment you received, that Guest Service is our chief goal. We continue to strive in making Residence in a “Home away from Home”. Once again, thank you for your kindness and we hope that whenever you make future travel plans back in this area, that you will once again choose to stay here at Residence Inn. We will be sure to share your comments with those people you mentioned in particular and will also share this with the other departments throughout the hotel. We hope you have a wonderful day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Silvis, Illinois
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 May 2014

I have been staying here for Business Monday-Friday for the last couple of months. All of the rooms are very clean and comfortable. Each room has a large desk which makes working so easy. The staff is very friendly and makes you feel very welcome from the time you check in to when you check out. Evening meals are provided Tuesday-Thursday and are good. The menu is posted on the full size refrig so you can choose which days to cook, eat in or eat out. The kitchen is well stocked if you choose to cook.

Room Tip: I have stayed on the 2nd, 3rd and 4th floors and they have all been quiet and comfortable.
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zippy4204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darin D, General Manager at Residence Inn Springfield South, responded to this review, 29 May 2014
All of us here at Residence Inn express our thanks for going on line to share your thoughts and feelings about your recent stay with us. It pleases us to know that you found everything to your liking and that you found your stay comfortable as well as enjoyable. Most importantly, we are pleased to know that the staff made you feels “at home”. We constantly strive for the type of customer service that would make our guests feel like they are “home away from home.” Your comments and kind words certainly helped us to realize that we are doing our job. We were so pleased that you chose to stay here at Residence Inn and that you make repeat visits. We hope we can continue to be on your list as a place you can always call, “Home away from Home”. Once again, thank you for your kind words, it is appreciated by all. Have a wonderful day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Racine,WI
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 19 May 2014 via mobile

This place was very nice and clean. The staff was great and very accommodating to everyone. The room was very clean and very comfortable. We we're there with my 2yr old and it was great. The meals were good and there was plenty to eat. I would recommend this place to everyone.

Stayed May 2014, travelled with family
Helpful?
Thank Loving_Wisconsin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darin D, General Manager at Residence Inn Springfield South, responded to this review, 20 May 2014
All of us here at Residence Inn join in thanking you for taking time to share your feelings pertaining to your recent visit with us. Know that we appreciate your kind words and more important that you felt welcomed and comfortable. We continuously strive for good Customer Service and we appreciate your letting us know that we are doing our job. It is our hope that while making your next travel plans, and should you be in our area, you will once again stay with us and allow us to make your stay as welcoming and comfortable. As summer quickly approaches, we all extend wishes for a safe and fun-filled season! Again, thanks for your kind words!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 May 2014

The Residence Inn is probably close to two years old and it is very well kept. The hotel was spotless and the rooms were very clean. The staff was so friendly. They warmly welcomed me to the hotel and then followed up with a phone call to see if everything was okay. They have a very nice gym, spa and pool so there is no excuse not to continue your fitness routine. All of the machines were clean and in top working order. The free breakfast was hot, fresh and plentiful. This is now my favorite place to stay when I'm in Springfield.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darin D, General Manager at Residence Inn Springfield South, responded to this review, 15 May 2014
Thank you very much for taking time to visit Trip Advisor and share your kind words and thoughts not only with us here at Residence Inn, but with all those who view this screen. We were so pleased to learn that you enjoyed your stay and that the staff made you feels comfortable and welcome! Good Customer Service is always our main goal. Your kindness in expressing your thoughts helps us to realize that we are doing our job. It is our hope that when you start your next travel plans and if you will be in our area, that you will once again choose to stay with us. Once again, thanks so much for your appreciated comments
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Illinois City, Illinois
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 April 2014 via mobile

The Residence Inn is a new hotel. The staff are friendly and helpful. The room was clean, modern and pleasantly decorated. It had everything and more for a night stay or an extended stay. I would highly recommend the Residence Inn for solo travelers or families. Hopefully, management will maintain the hotel at this level even when it is no longer new. Thanks for a good stay.

Stayed April 2014, travelled solo
Helpful?
Thank EWNLG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darin D, General Manager at Residence Inn Springfield South, responded to this review, 1 May 2014
Thank you for taking time to go on line and share your kind thoughts and words. It always pleases us to know that guests enjoyed their stay here at Residence Inn. We were even more pleased that you found our staff to be friendly and helpful. Good customer service is one of our main goals and we continually make it one of our main priorities. Your comments help us to realize that we are doing our job. We appreciate your kind words and hope that when you start to make your future trip, and if passing through our area, you will once again choose to stay here at Residence Inn so we can once again have the opportunity to make your stay comfortable and more importantly, memorable.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Avon, Indiana, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 April 2014

Even if you're just planning a short stay in Springfield to take in the Lincoln history, this Residence Inn is the place to stay! First, the staff is friendly and helpful. The rooms are clean and comfortable. There's a saltwater pool! It's within about 10 minutes of downtown where the Lincoln home and museum are, and close to an iconic Rt. 66 diner, too. We loved our stay!

Room Tip: We asked for a room on the top floor at the end of the hall where there's less foot-traffic beca...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mimi_Cookies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Darin D, General Manager at Residence Inn Springfield South, responded to this review, 26 April 2014
Thank you so much for taking time to go on line and sharing your feelings and thoughts about your stay here at Residence Inn. Sounds like you really enjoyed your stay and all that came with it. We are always happy to receive comments such as yours. We take pride in good customer service and comments such as yours allow us to appreciate the fact that we are performing our job. It is our hope that when you are organizing your next travel plan, and if in the area, you will choose to stay with us and once again receive the same welcoming feeling! At this time all of us here at Residence Inn wish you a safe and happy summer!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Residence Inn Springfield South

Property: Residence Inn Springfield South
Address: 2915 E Stanford Ave, Springfield, IL 62703-7308
Region: United States > Illinois > Springfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 38 Hotels in Springfield
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Springfield South 3*
Number of rooms: 108
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