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“Wonderful stay!” 5 of 5 bubbles
Review of Country Inn & Suites By Carlson, Springfield

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Country Inn & Suites By Carlson, Springfield
Ranked #2 of 38 Hotels in Springfield
Certificate of Excellence
Stockton, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful stay!”
5 of 5 bubbles Reviewed 16 March 2014

We had a wonderful experience at the Springfield Country Inn and Suites. We stay at Country Inn's a lot and the customer service at this hotel was one of the best. Upon arrival (at 9:00 in the morning) I asked if we could use the amenities but didn't expect a room yet. The man at the front desk said he'd see what he could do and would work to get us our rooms. Within 5 minutes he had two rooms ready for us! We definitely didn't expect them until later in the day but his service was so appreciated! The rooms were beautiful, but more than anything we appreciated the variety of food at breakfast. We were here for the State Wrestling tournament and not only did they have several hot food options, but they also had a good assortment of fruits and yogurts and cold foods. There was plenty of food and they continually replenished it, and believe me the wrestlers kept them busy! Again, a better variety than other places we've stayed. The manager checked in with us and was very friendly and accommodating. Overall a great stay!!

  • Stayed March 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank TanyaVincent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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673 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (50)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Any
English first
Mount Carroll, Illinois
Level Contributor
5 reviews
5 hotel reviews
5 of 5 bubbles Reviewed 6 March 2014

This is a hotel I wish I was making a multiple day stay at. Incredibly helpful front desk during check in. Everything is brand new and stylish. Ran into the General Manager on the elevator and she struck up conversation that was engaging, encouraging, and relevant to me. Highly recommend the the Country Inn and Suites in Springfield.

  • Stayed March 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank coryharrisoncampdir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oconomowoc, Wisconsin
Level Contributor
73 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 5 March 2014

Upon check-in the assistant manager was very helpful in arranging payment by Carlson points I had accumulated. It took several phone calls, but I was very happy with the outcome.
We spent one night at this new hotel (just opened Nov. 2013) and found the room to be large and comfortable. The bathroom was beautifully decorated, but lacked towel bars. We discovered after going out for dinner that our room door did not lock. We were able to lock it from the inside, so we spent the night in the room. The heating unit leaked cold air due to improper installation, but the unit produced enough heat to allow us to stay warm. The manager explained the next morning that they would not rent the room until it was fixed. She also said that being a new building, the builder was scheduled to return soon and fix what was needed. (Adding towel bars was also on the list of improvements.) Once everything is done I'm sure it will receive all excellent ratings!

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elizabeth, Illinois
Level Contributor
72 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 3 March 2014

I made a last-minute reservation here after we extended our driving day to get some nasty winter weather behind us on a return trip from FL. I called the hotel directly after looking at their website and rates and the few Tripadvisor reviews. The clerk matched an online special rate that was even lower than the AAA rate, and it was competitively low with other hotels in the area. When we arrived at this literally NEW hotel, I was greeted by a very pleasant desk clerk and a spotless, attractive, and inviting lobby with a lovely fireplace glowing. I had to wonder if the paint had dried yet, the hotel was so new, and I was told it had only been open for 10 weeks. A basket of individually wrapped delicious chocolate chip cookies was on the counter. The large room was tastefully decorated, fresh smelling, and attractive, and included a stylish Kohler sink and faucet, soft-close toilet seat, lovely tile work, squeaky clean furniture, ironing board & iron, fridge, microwave, real hangers in the closet, thick large towels, soft linens, and comfortable bed. Just when I didn't think it could get any better, the complimentary breakfast the next morning proved me wrong, complete with real stoneware dishes, silverware, cups and glasses. No plastic or styrofoam anywhere in sight! Though we didn't use them, I looked in at the fitness room, and the inside pool water was almost bathtub warm; both looked adequate and clean. This was one of the best hotels I've stayed in, and the price was a bargain for what it offered and the condition it was in. I hope it does well and maintains its sparkling new facilities. Too bad a large gas station is being built a stone's throw in front of it; a restaurant would have been such a handy advantage.

Room Tip: Ask for their best rate, or if they can match a rate advertised online.
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  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank tootles55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Champaign, Illinois
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 23 February 2014

Hubby and I stayed here two nights over Valentine's Day weekend, and it was fantastic. The hotel is super easy to find, right off the interstate. There was plenty of parking in the well-lit parking lot. Our king room was spacious and very clean. The lobby area was welcoming and comfortable. The breakfast was also terrific. We really enjoyed the waffle maker. The front desk staff were friendly and helpful. There are several places to eat very close to the hotel, and it doesn't take long at all to be in downtown Springfield. One of the wonderful little extras was fresh chocolate chip cookies in the lobby in the afternoons! We had absolutely no complaints about our stay, and we will certainly stay here the next time our travels bring us to Springfield.

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ShawnaM_CU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 16 February 2014

Rooms were nice and spacious-and clean! Great customer service. Loved all the outlets, in the room and dining area. The outlets are great travelling with a family with multiple gadgets. The breakfast was typical, but good considering the amount of people there at the time.

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Tmtee1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edwardsville, Illinois
Level Contributor
25 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 15 February 2014

very new, classy and modern, The rooms have ample space for work and comfort, plus plenty of outlets so that all the electronics can charge. Very very clean, excellent service. Thetwo sided fireplace in the lobby is a very elegant touch.

Breakfast had the makings of being great and was very good, they were a bit slow to refresh the pans, but there were a lot of people checked in at the time.

  • Stayed February 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Memory-Jane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, Springfield

Property: Country Inn & Suites By Carlson, Springfield
Address: 3092 Adlai Stevenson Dr, Springfield, IL 62703-4422
Phone Number:
Region: United States > Illinois > Springfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 38 Hotels in Springfield
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Springfield 2.5*
Official Description (provided by the hotel):
With Interstate 55 next door and downtown Springfield only 6.5 miles away, the Country Inn & Suites By Carlson, Springfield, IL provides guests an unbeatable location for their business or leisure travels. You're sure to feel at ease at this warm, inviting hotel, where the cool decor and convenient services such as an indoor pool encourage relaxation. Get energized each day with the complimentary, hot Be Our Guest Breakfast buffet, surf the free high-speed Internet access and work out in the fitness center. You can save with the free scheduled hotel shuttle service to Abraham Lincoln Capital Airport and major events at the Prairie Capitol Convention Center. ... more   less 
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