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“Nice rooms and good pool too!”

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Best Western Clearlake Plaza
Ranked #12 of 38 Hotels in Springfield
Certificate of Excellence
Reviewed 30 January 2013

While the room was spacious (even 2 televisions), the bathroom was a little chilly, being so far from the heater. The bed and pillows were very comfortable. Very nice swimming pool, big enough to actually swim in!

  • Stayed: January 2013, travelled on business
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Review collected in partnership with Best Western
Thank FRED B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daksha P, Owner at Best Western Clearlake Plaza, responded to this reviewResponded 14 February 2013

Dear sir,
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us & we value your feedback.By telling us what you liked about your stay helping us deliver a superior experience for you & other guests in the future.
We hope you will come back.
Thnak you again.We apprecite your loyalty to our brand.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (248)
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210 - 216 of 248 reviews

Reviewed 6 December 2012

  • Stayed: December 2012, travelled with family
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Review collected in partnership with Best Western
Thank BRIAN S
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Daksha P, Owner at Best Western Clearlake Plaza, responded to this reviewResponded 14 February 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 23 October 2012

Best Westerns are nearly always good places to stay but the desk clerk was very rude. The whole time she was checking us in she talked on the phone. She assigned the room number, gave us a key and kept talking. I was once an asst. manager at a Shoney's hotel location
and was taught that the guest at your desk takes priority. We didn't take the key until she
finished because we wanted an upgrade. She told us we didn't qualify because we weren't gold or platinum cardholders. We have been members for many years and have received upgrades a number of times without even requesting it. Otherwise, a good clean and comfortable hotel.

  • Stayed: October 2012, travelled as a couple
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Thank elaine3844
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daksha P, Owner at Best Western Clearlake Plaza, responded to this reviewResponded 14 February 2013

Thank you for completing the survey regarding your stay at our hotel.
I would like to apologize for not exceeding your expectations.
your feedback you gave us to implement improvement to ensure we offer a better experience for our guests.I hope that you will consider staying with us again so that we can have another chance to provide you with better service.
Thank you again

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2012

This wasn't the best hotel in the world, but it worked. Our room smelled a bit of . . . something . . . smoke? I don't know. We were told there was only one smoking room in the hotel, but I wasn't sure if I believed that. Maybe it was right next to ours or maybe they just changed all but one of them into non-smoking. If this is true, though, why would you do all but one?

You could tell this hotel was a nice hotel when it was built. It had the hints of attempted luxury, high ceilings, etc., but it is getting pretty run down. It was clean enough, except for the previously mentioned smell. What can I say? It worked. I'm not sure I'd stay here again, but it worked. If they remodeled, they'd have a nice hotel again.

  • Stayed: October 2012, travelled with friends
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Thank ralverde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daksha P, Owner at Best Western Clearlake Plaza, responded to this reviewResponded 14 February 2013

We appreciated your feed back.
I would like to apologize for not exceeding expectation.
Your feed back gave us to implement improvements to ensure we offer a better experience for our guests.
I hope that you will consider staying with us again so that we can have another chance to provide you with better service.
Thank you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2012

We came into town to go to the Lincoln tours and while looking for a motel spotted this, but almost thought it was closed as outside they are digging up the area! The front staff guy said that wasnt theres, but it doesnt help the view from the motel much-a pile of dirt! The room was nice and my daughter was glad to see a pool. It was conveniently located to the Lincoln memorials, just down the road a bit. It does appear that there isnt much around, so we did order a pizza, but according to other reviews, there are places close by. We didnt have reservations, but there were plenty of rooms available-perhaps because it was a work week, or because it appears closed? Dont know, but would recommend.

  • Stayed: August 2012, travelled with family
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Thank Tammy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 August 2012

The location is 2 to 3 miles from everything and that was fantastic! The continental breakfast added biscuits, gravy and french toast! The hotel itself, especially the pres. suite . was extremely comfortable for 6 people!!! The room was extremely clean, lots of towels and friendly staff. We will definitely return to this location!

  • Stayed: July 2012, travelled with family
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Thank janleigh58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 June 2012

This hotel not only swipes your credit card to charge it (fine). They also make a complete carbon copy of your credit card - and they do that on their copy of your receipt. So, on one piece of paper they have your complete name, complete address, license plate info AND a carbon copy of your credit card. They refused to black out any of the credit card digits despite the room being paid in full and inspected to eliminate the issue of any damage charges. They keep this paper, with sensitive information, on the premises for 7 YEARS. They claim this is their policy, but can not produce it in writing. Best Western corporate is impotent and of no assisance, hiding behind "each hotel is independently owned and operated".

The manager, Bruce, walks away from the desk while you ask questions and refuses to give the owner name or contact information.

The desk staff stands right outside of the front door (and room AC intake units) and smokes. There is a film of God-Only-Knows-What on the surface of the pool water. Breakfast is juice and stale donuts.

Room Tip: Choose a room in another hotel.
See more room tips
  • Stayed: June 2012, travelled on business
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10  Thank Ima T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Clearlake Plaza

Address: 3440 E Clear Lake Ave, Springfield, IL 62702-6210
Phone Number:
Region: United States > Illinois > Springfield
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Springfield
Price Range: £61 - £83 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Clearlake Plaza 2.5*
Number of rooms: 43
Reservation Options:
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Also Known As:
Best Western Springfield
Springfield Best Western

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