The front desk clerk was totally understanding and made a couple quick changes when we discovered 2 of our 3 rooms had been smoked in previous to our arrival. She even tracked us down to return 2 plastic cups the kids had left behind. Although the smoke in the room was a simple move for us, I'm guessing other guests might have been forced to stay in those rooms. Housekeeping should have noticed it (VERY strong smoke odor), and reported to to management who then might have been able to get the rooms cleaned - somehow. The smell was bad enough that both of our young boys immediatly covered their face with their shirts when they stepped in. That was kind of funny, but at the same time confirmed that I wasn't being too sensitive. And while I'm at it, the carpet could probably use a good cleaning. I know it's a pain and it gets nasty really quick. But... you could feel the stickiness in the room carpet when you would walk across it barefoot. I soon learned not to walk on it barefoot.
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- Also Known As:
- Best Western Springfield
- Springfield Best Western