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“Smoke :(”

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Best Western Clearlake Plaza
Ranked #13 of 38 Hotels in Springfield
Certificate of Excellence
St. Charles, United States
Level 2 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Smoke :(”
Reviewed 26 July 2013

The front desk clerk was totally understanding and made a couple quick changes when we discovered 2 of our 3 rooms had been smoked in previous to our arrival. She even tracked us down to return 2 plastic cups the kids had left behind. Although the smoke in the room was a simple move for us, I'm guessing other guests might have been forced to stay in those rooms. Housekeeping should have noticed it (VERY strong smoke odor), and reported to to management who then might have been able to get the rooms cleaned - somehow. The smell was bad enough that both of our young boys immediatly covered their face with their shirts when they stepped in. That was kind of funny, but at the same time confirmed that I wasn't being too sensitive. And while I'm at it, the carpet could probably use a good cleaning. I know it's a pain and it gets nasty really quick. But... you could feel the stickiness in the room carpet when you would walk across it barefoot. I soon learned not to walk on it barefoot.

  • Stayed July 2013, travelled with family
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jeff N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daksha P, Owner at Best Western Clearlake Plaza, responded to this review, 6 August 2013
Dear Guest,
Thank you for completing the survey regarding your stay at our property.
I apologize about the smoke issue in the room , I am glad our front desk could help you.
I have personally checked on the carpet issue & informed the appropriate department .
We appreciate your patronage & hop you will stay with us again.
Thank you again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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223 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
Level 3 Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 July 2013

We were on our way to Memphis, TN and on the way down we ran into a blizzard. We were traveling with our Scottie, so it was nice to find a hotel that accepted pets. It was a newer Hotel with nice furnishing. The staff was friendly and helpful. The room was nice and Comfortable. The wireless connection in room was great. We did not use the pool area, but it was average size. A nice Continental Breakfast with Sausage, Bacon, Pancakes, .... awaited us in the morning. It was also near a K-mart, McDonald's and Walgreen's.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank Retwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daksha P, Owner at Best Western Clearlake Plaza, responded to this review, 19 July 2013
Dear Guest,
Thank you so much for the nice review. All it matters for us is a satisfied guest.
I am pleased to hear you enjoyed our breakfast. Looking forward to having you as a guest in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greenland, New Hampshire
Level 6 Contributor
204 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed 13 July 2013

Pet friendly with a good place to walk the dog on the other side of the parking lot. The rooms were spacious, quiet and clean, nicely appointed. While we didn't try the pool, it was right across from the lobby / entry / breakfast area. Its location is on the eastern side of Springfield with fairly easy access to the highway and the key downtown areas, considering the awkward layout of the city's streets.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daksha P, Owner at Best Western Clearlake Plaza, responded to this review, 19 July 2013
Dear Guest,
We appreciate your business & your effort to share you experience about your stay at Best western in Springfield IL. Thank you for the opportunity to serve you & pleased to hear that you had a great stay. Looking forward to being of service to you in future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland, Ohio
Level 6 Contributor
148 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 13 June 2013

We were visiting the sites of Lincoln and his home and picked this hotel as we have been loyal customers of Best Western and reward members! First we were disappointed were it was on the outskirts and busy section of Springfield and hard to get to off the main drag. You had exit go down a road and there you were. The outside grounds were in need of clean-up. On one side of the hotel there were stacks of lumber, old signs and down right junk! Looks like it would be an easy clean up!
For the most part the staff was friendly and the free breakfast nice! Every morning that we were there, besides the usual hotel pick up breakfast, they had French toast, sausage and bacon! My husband said the sausage was down right good!
When we come back to Springfield we will definitely stay in the downtown historic part!

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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Peg A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daksha P, Owner at Best Western Clearlake Plaza, responded to this review, 14 June 2013
Dear guest,
Your business is very important to us & we value your feedback. By telling us what you liked about your stay. I am glad that you enjoyed our deluxe breakfast. I apologize about the land behind the hotel, but it does not belong to the hotel. Thank you again. We appreciate your loyalty to our brand.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NY
Level 4 Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 17 May 2013

Stayed here on a road trip, while touring the Lincoln sites. The hotel was average and for an overnight it wasnt bad. It was very basic, from the room to the breakfast. It did seem as though our "non-smoking" room smelled of smoke, and we wondered if they had just recently changed over. I guess the only thing I missed was having a free newspaper available the next morning. If you are there to see all the Lincoln sites, its about 2- 2.5 miles drive into the main part of town. You might want to check out the hotel that is right in the middle of town - i think it was a Hilton (not sure).

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jnjm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daksha P, Owner at Best Western Clearlake Plaza, responded to this review, 19 May 2013
Dear guest,
Your business is very important to us & we value your feedback. By telling us what you liked about your stay helping us deliver a superior experience for you & other guests in future.
We hope you will come back.
Thank you again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Claremont, New Hampshire
Level 6 Contributor
592 reviews
98 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed 8 May 2013

Good price and decent amenities. The water in the pool was cold and there were no towels. The breakfast was okay. The room was clean and acceptable. I would probably stay here if I should come to Springfield again.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dnumme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daksha P, Owner at Best Western Clearlake Plaza, responded to this review, 15 May 2013
Dear Guest,
Your business is very important to us & value your feedback.by telling us what you liked about your stay & how we can improve, Thank you for the opportunity to serve you & looking forward to being of service to you in future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Clearlake Plaza

Property: Best Western Clearlake Plaza
Address: 3440 E. Clearlake Ave., Springfield, IL 62702-6210
Phone Number:
Region: United States > Illinois > Springfield
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Springfield
#13 Family Hotel in Springfield
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Clearlake Plaza 2.5*
Number of rooms: 43
Reservation Options:
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Also Known As:
Best Western Springfield
Springfield Best Western

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