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“Good BW - mets my stds and BW stds”

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Best Western Clearlake Plaza
Ranked #12 of 38 Hotels in Springfield
Certificate of Excellence
Cincinnati, OH, USA
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Good BW - mets my stds and BW stds”
Reviewed 22 October 2013 credit card Amex Cardmember Review

Same BW experience. Good value for the $. Breakfast was pretty standard for BW. Room was clean & comfortable. Bed was pretty new and comfy. I was riding my motorcycle and the weather was stormy. There was room under the canopy even with several other bikes parked before I got there.

Stayed July 2013, travelled solo
Helpful?
Thank Mark B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daksha P, Owner at Best Western Clearlake Plaza, responded to this review, 24 October 2013
Dear guest,
We are so glad to learn about how satisfied you stay was. We appreciate your positive feedback & look forward to being service to you in future.
Best wishes & thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

210 reviews from our community

Traveller rating
    86
    77
    36
    5
    6
See reviews for
67
77
12
25
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Aurora, United States
2 reviews
Reviewed 21 October 2013

Stayed at the Best Western at Clearlake Plaza for one night. Clean room, comfortable bed. Carpet could be either cleaned or changed to improve decor and the room's feel of cleanliness. Room was quite warm even though put thermostat on cool . . . didn't seem that it ran long enough to make room more comfortable. Did not try continental breakfast although it looked well stocked. I appreciated the cleanliness of the bathroom/bed areas.

  • Stayed October 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Deb K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daksha P, Owner at Best Western Clearlake Plaza, responded to this review, 24 October 2013
Dear guest,
We so much appreciate you for choosing Best western in Springfield IL. Your business is very important to us & value your feedback. By telling us what you liked about your stay & how we can improve. Looking forward to being of service to you in future.
Best wishes & Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newnham-on-Severn, United Kingdom
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 20 October 2013

Clean, functional and comfortable but an hotel is not just about the fabric of the building; the staff have a big role to play in making a stay more than average. We stayed here on 27th October 2013 and the young lass who was on duty that evening greeted us with a broad smile and very warmly welcomed us. She was a credit to the hotel and we would like to pass on our heart felt thanks to her, especially for pointing us in the tight direction for our evening meal. It was this lass who moved what would have been an average review to a very good.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daksha P, Owner at Best Western Clearlake Plaza, responded to this review, 21 October 2013
Dear guest,
Thank you for your wonderful review ,first of all thank you for choosing Best western Clearlake plaza in Springfield IL. Part of our mission is to be always clean & genuinely friendly. I am glad we were able to accomplish that for you. We appreciate you business & your comments will be shared with all staff members. We look forward to being of service to you in the future.
Thank you again & best wishes.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Green Bay, Wi
1 review
Reviewed 14 October 2013

We recently stayed at this facility while on a trip to Springfield. The staff was was exceptionally professional and very helpful. Weighing this with great pricing, convenient location and a very clean relativly new facility, I highly recommend this facility.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Mark K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daksha P, Owner at Best Western Clearlake Plaza, responded to this review, 15 October 2013
Dear guest,
Thank you so much for the nice review.We truly appreciate all of our guest's comments.
We are pleased to hear that you had a great stay.
Looking forward to being od service to you in future.
Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Normal
1 review
Reviewed 13 October 2013

We enjoyed our stay at this hotel, will stay again if in the area. The beds were extremely comfortable! Breakfast was a surprised as I did not expect there to be hot breakfast items. The location was very good for where we needed to go the next day.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Brooke F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daksha P, Owner at Best Western Clearlake Plaza, responded to this review, 15 October 2013
Dear Guest,
We appreciate the fact that you choose to stay at out hotel,pleased to hear that you had a great stay.Our goal is to exceed our guest's expectation & win them over as a repeat customer.
We appreciate your positive feedback & look forward to being of service to you in future
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United States
1 review
Reviewed 29 September 2013

During a not so pleasant time for our family with a recent death in the family that required travel for six family members including three children this hotel and their staff made for a nice retreat as we were dealing with our recent loss. The staff were very professional and helpful and very compassionate to our needs. The suite was perfect so that the family could stay together and be together during our two day stay. We are very grateful to everyone

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Brigitte M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daksha P, Owner at Best Western Clearlake Plaza, responded to this review, 2 October 2013
Dear guest,
We so much appreciate you choosing us & your extra effort on sharing your experience about our hotel. we are happy to be there for you in your difficult time & help in any way. A satisfied guest is all matters to us at the end of a day. Best wishes & God bless you all.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 17 September 2013

best sleep I've ever had away from home. VERY FRIENDLY and helpful staff. The complimentary breakfast was great, so nice to have something hot in the morning besides coffee. The pool looked clean and inviting, but we didn't have the time to enjoy it. I would recommend this hotel to my friends and family and will stay again if I am in the area.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daksha P, Owner at Best Western Clearlake Plaza, responded to this review, 18 September 2013
Dear guest,
We so much appreciate your business & your extra effort on sharing your experience in public.
We are so pleased to hear that you had a great stay & enjoyed our breakfast.
Our goal is to exceed our guest's expectation & win them over as repeat customer. Looking forward to being of service to you in future.
Best wishes.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Clearlake Plaza

Property: Best Western Clearlake Plaza
Address: 3440 E. Clearlake Ave., Springfield, IL 62702-6210
Phone Number:
Region: United States > Illinois > Springfield
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Springfield
#13 Family Hotel in Springfield
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Clearlake Plaza 2.5*
Number of rooms: 43
Reservation Options:
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Also Known As:
Best Western Springfield
Springfield Best Western

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