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“okay to stay”

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Best Western Clearlake Plaza
Ranked #13 of 38 Hotels in Springfield
Certificate of Excellence
Level 1 Contributor
4 reviews
“okay to stay”
Reviewed 15 March 2014

The motel is older, but it is clean and more than adequate. Our non-smoking room smelled like it had been smoked in but that some fragrance had been used to try to cover it up. The breakfast was good including french toast, bacon and sausage as well as cereal, rolls, yougurt, etc.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank 727kaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daksha P, Owner at Best Western Clearlake Plaza, responded to this review, 16 March 2014
Dear guest,
Thank you for sharing your feedback with us. Our goal is to provide excellent service & clean hotel.
I am very happy to here that you enjoyed our breakfast. We look forward to your future stays with us. Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

223 reviews from our community

Traveller rating
    90
    82
    40
    5
    6
See reviews for
76
81
12
25
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
murphysboro, United States
1 review
Reviewed 14 March 2014

Helpful service staff at front desk was very friendly and helped us to find a restaurant for dinner. Breakfast was of average quality with nothing exceptional. Our overall stay was pleasant with no complaints.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Lisa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daksha P, Owner at Best Western Clearlake Plaza, responded to this review, 16 March 2014
Dear guest,
Thank you for your wonderful review thank you for choosing Best western Clearlake plaza.
Part of our mission is to be always clean & genuinely friendly I am glad we were able to accomplish that for you. We hope to see you again real soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston, Texas
Level 5 Contributor
76 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 26 February 2014 via mobile

Upon arriving Senha greeted us at the door. She treats all members the same. The lobby is is clean and very satisfying. As a gold member I will return. Food is within walking distance. Offer pool and WiFi. Free breakfast. Thanks for a great night stay.

Stayed February 2014, travelled with friends
Helpful?
Thank ureyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daksha P, Owner at Best Western Clearlake Plaza, responded to this review, 7 March 2014
Dear guest,
Thank you for your wonderful review,1st of all thank you for choosing best western clear lake plaza in Springfield IL. Thank you for sharing your feed back with us. Our goal is to provide excellent service & a clean hotel. I am happy to hear to that you enjoyed your stay & look forward to your future stays with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berwyn, IL, United States
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 15 January 2014

After two week away from home, we delayed our return in an effort to avoid the cold and snow, we reached Springfield and we were met with cold and snow. Staying at B/W Clearlake Plaza gave us a chance to rest for the night and it was an easy on easy off location. We had the breakfast which was good, French toast was available, and the coffee was nice and hot.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Santiago R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daksha P, Owner at Best Western Clearlake Plaza, responded to this review, 17 January 2014
Dear guest,
Thank you for sharing your feedback with us. I am very happy to hear that you enjoyed your
stay & also enjoyed our breakfast. Thank you for the opportunity to serve you, looking forward to being of service to you in future.
Best wishes.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Peoria, Illinois
Level 4 Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 25 November 2013

this hotel is pretty good... staff is very nice, rooms are clean, & they have big flat screen TVs in their rooms. also, breakfast is pretty decent. you'd expect a mound of carbs but... there's actually sausage & bacon! also, if you got pets, they seem to allow it. the location is walking distance to fast food & decent driving distance to all the Lincoln tourism sites. don't expect an epic view of the city though because the backyard is a barren landscape of weeds & dry dirt. overall, awesome place with awesome people.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank humptydumptyIL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daksha P, Owner at Best Western Clearlake Plaza, responded to this review, 4 January 2014
Dear guest,
Thank you for sharing your feedback with us. Our goal is to provide excellent service & clean hotel. Thank you for the opportunity to serve you, hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Blooomington-Normal, IL, United States
2 reviews
Reviewed 24 November 2013

My family and I stayed one night for an early morning event in Springfield. The front desk clerk was the most helpful hotel employee I've ever encountered, and I travel often, both domestic and internationally. The pool was warm and clean, which my kids enjoyed. The room (double queen) was very comfortable, clean, and quiet. Breakfast was opened an hour early to accomodate my early departure, which was neither expected nor required by me. Things like this just show how willing the staff here is ready to go above and beyond to accommodate every guest, which won't be forgotten when I return to Springfield the next time and am in need of a room.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jeremy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daksha P, Owner at Best Western Clearlake Plaza, responded to this review, 4 January 2014
Dear Guest,
Thank you for the wonderful review. Thank you for choosing Best western Clearlake Plaza in Springfield IL.
I am very happy to hear that you enjoyed your stay & we look forward to your future stays with us.
Part of our mission is to be always clean & genuinely friendly.
Thank you for your feed back.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Medina, United States
1 review
Reviewed 5 November 2013

Great Staff in a good hotel. Easy access to highway and historical sites. Breakfast included a wide variety of items (including bacon and eggs). Convenient indoor pool. The road construction which made this hotel inconvenient is now gone. Good for families. It was very quiet at night.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Donald K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daksha P, Owner at Best Western Clearlake Plaza, responded to this review, 6 November 2013
Dear Guest,
Thank you for your wonderful review.1st of all thank you for choosing Best western clear lake plaza in Springfield IL for your stay. I am very happy to hear that you enjoyed your stay & we look
forward to your future stays with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Clearlake Plaza

Property: Best Western Clearlake Plaza
Address: 3440 E. Clearlake Ave., Springfield, IL 62702-6210
Phone Number:
Region: United States > Illinois > Springfield
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Springfield
#13 Family Hotel in Springfield
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Clearlake Plaza 2.5*
Number of rooms: 43
Reservation Options:
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Also Known As:
Best Western Springfield
Springfield Best Western

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