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“Hot in Springfield”

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Best Western Clearlake Plaza
Ranked #15 of 38 Hotels in Springfield
Certificate of Excellence
Keighley, United Kingdom
Level Contributor
375 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 154 helpful votes
“Hot in Springfield”
Reviewed 23 May 2014

Best Westerns are great hotels. We know. We stay in lots of them. This one had lovely dark wood furniture and the bedstead and mirror are particularly attractive. They are currently re-carpeting the stairs area. The indoor pool area was clean and we had the pool all to ourselves. Hot and cold breakfast was wholesome and delicious, although I am not a fan of ribbon-like bacon. The one downside of our stay was the air conditioning in our room. The air conditioner is placed right under the window and so the fan blows into the curtains above so that the cold air does not circulate. In the end I had to gather up the curtains best I could and secure them there with my handbag. Other than that, I love Best Western and will continue to use them whenever we can.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Oakworthgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daksha P, Owner at Best Western Clearlake Plaza, responded to this review, 24 May 2014
Dear guest,
Thank you for sharing feedback with us. Our goal is to provide excellent service & clean hotel.
I am very happy to hear that you enjoyed our pool & breakfast. I apologize about the A/c issue.
We look forward to your future stays with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

205 reviews from our community

Traveller rating
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    5
    6
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
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English first
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 20 May 2014 via mobile

Overall I thought this was a great hotel. Had a family outing and some of the family said their rooms had an odor but I personally couldn't smell anything. The young gal at the front desk was awsome! I wish I could remember her name (it was an India name). She interacted with guests and was just plain good!! I would stay here again!

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Darlene L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daksha P, Owner at Best Western Clearlake Plaza, responded to this review, 21 May 2014
Thank you for your wonderful review.I am very happy to hear that you enjoyed your stay & look
we look forward to your future stays with us.
We appreciate you taking a few moments to give us your feed back.
Thanks again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lake Mills, WI, United States
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 May 2014

If you want a good hotel traveling through Illinois on I-55, this is your pick. It is at the south end of Springfield, especially nice if you're headed to St. Louis. Good value for the money, lovely staff, nice room, and breakfast too.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Pamela L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daksha P, Owner at Best Western Clearlake Plaza, responded to this review, 21 May 2014
Dear Guest,
Thanks for offering a review from your recent stay with us.
We appreciate you taking a few moments to give us your feedback.
Thank you for choosing Best western In springfield Il.
Look forward in seeing you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Overland Park, KS
Level Contributor
243 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed 16 May 2014

Great hotel just two miles from historic downtown Springfield, IL, The rooms were well maintained, with comfortable beds, cable satellite television, high-speed Internet access, desk and a coffeemaker. The hotel offers a well-equipped exercise facility, indoor pool and complimentary continental breakfast. We had an interesting experience ... a storm blew in during the evening with tornado Warnings. We watched the weather channel and the storm did get to the point where we were advised to head to the lobby to take shelter. A little scary, but hotel staff made sure we were in a safe location. Would definitely stay here again. A very good value if you're staying in Springfield for a day or longer to take in some of the historic sites in the area.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KansasTravelers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daksha P, Owner at Best Western Clearlake Plaza, responded to this review, 17 May 2014
Dear guest,
What a pleasure it was to hear about your postive experience with us.
We are glad to hear that you were able to take advantage of all our amenities & found the staff ro be pleasant.Thank you for choosing bestwestern clearlake plaza in springfield Il.
We hope to see you again real soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cuyahoga Falls, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 April 2014

Nice hotel in quiet area of town. Staff was very accommodating. Front desk went out of their way to make sure our room was in a quiet area of the hotel. Excellent location to downtown and touring all the Lincoln site in town. Would definitely stay there again if visitng Springfield.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank GaryV345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daksha P, Owner at Best Western Clearlake Plaza, responded to this review, 23 April 2014
Dear guest,
What a pleasure it was to hear about your positive experience with us.
we are glad to hear you were able to take advantage of all our amenities & found the staff to be
pleasant. Looking forward to having you as a guest in the future.
Thanks again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Muskegon, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 April 2014

It was great value for the money paid. Indoor pool, exercise room and breakfast! Location was close to highway and not too far from restaurants and city center. Rooms were clean and the staff was very friendly.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank Samuel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daksha P, Owner at Best Western Clearlake Plaza, responded to this review, 11 April 2014
Dear guest,
What a pleasure it was to hear about your postive experience at our hotel.
Happy to hear you enjoyed our large pool.we look forward to your future stays with us as we are pet friendly.
Thank you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York, NY
Level Contributor
424 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 212 helpful votes
Reviewed 1 April 2014

After a lot of looking around, we found this hotel in Springfield Illinois, which takes pets.
Like a lot of chain motels, this one was very reasonable and had a low pet fee. Unlike a lot of motels, this place had a large indoor pool, and very helpful desk staff. Well located off a busy road, the motel is close to a good mall, town, and a great dog run where our aggressive poodle had to be escorted from the premises after being set upon by a shepherd, who was attacked by our boy.
The bed was very comfortable and the room air conditioner and heater worked well. I would recommend this place to anyone.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank annbury
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daksha P, Owner at Best Western Clearlake Plaza, responded to this review, 3 April 2014
Dear guest,
Thanks for sharing your feedback with us. Our gal is to provide excellent service.
I am very happy to hear that you enjoyed your stay with us.
We look forward to your future stays with us.
Thanks again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Clearlake Plaza

Property: Best Western Clearlake Plaza
Address: 3440 E. Clearlake Ave., Springfield, IL 62702-6210
Phone Number:
Region: United States > Illinois > Springfield
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Springfield
#13 Family Hotel in Springfield
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Clearlake Plaza 2.5*
Number of rooms: 43
Reservation Options:
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Also Known As:
Best Western Springfield
Springfield Best Western

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