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“Not as good as previous visits”

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Hilton Garden Inn Springfield
Ranked #8 of 38 Hotels in Springfield
Certificate of Excellence
Chicago, IL
Level Contributor
150 reviews
120 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
“Not as good as previous visits”
Reviewed 28 April 2014

I stay here several times a year when I'm in Springfield on business. This time I was a little disappointed. Housekeeping wasn't as good as usual. There were several places throughout the room that had sticky spots that hadn't been cleaned. The sheets on the bed were inside out. A light bulb was burned out and the coffee maker didn't work. Water pressure wasn't great and the cook at breakfast was positively surly. Not sure what's going on. I'll try it again, but if it doesn't improve, I may have to look for another alternative.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank ItchyFeetBTS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review, 16 May 2014
Thank you for taking the time to leave your feedback on your recent stay with us. We do apologize for things being out of place and unsatisfactory. Know that we have addressed these issues with housekeeping. We hope that you will give us a chance to make things right by providing you with the service you deserve. Thanks for choosing the Hilton Garden Inn.
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698 reviews from our community

Traveller rating
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    77
    37
    23
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219
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Chicago, Illinois
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 April 2014

As we walked in I looked around the lobby, it was neat and tidy. We were warmly greeted. Our check in experience went quickly and smoothly. Questions were answered and we were in our room in minutes. Our room was neat, clean and smelled good. Overall wonderful experience!

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Abigail R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review, 1 May 2014
Thank you for taking the time to give your feedback on your recent stay with us. We are glad you enjoyed your stay and hope that you will visit us again in the future. If you didn't get a chance to check out our restaurant, the Garden Grille, we hope that you will experience that as well. We look forward to being of service in the future. Thank you for visiting the Hilton Garden Inn- Springfield!
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Madison, Wisconsin
Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 27 April 2014

Decent hotel. You're close to the expressway, but you barely hear it. You're maybe 10 minutes from most attractions. The staff is super friendly, they have info at the main desk about area attractions, the rooms are clean and the amenities (business center, work out room, pool, hot tub, guest laundry machines) are nice. The shower curtain is on a curved rod and the shower head is actually high enough for my 6'7" husband which is a rarity. There's a restaurant onsite as well as many within walking distance. There is also a movie theater and a few odds and ends stores (in case you forget something) within walking distance. Make sure to ask where the knob is to adjust your bed's firmness. It's not obvious even after looking for it.

One addition to this: Even AFTER knowing how to adjust the bed's firmness, the bed was still rock-hard (even for my husband who likes a firm bed).

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beth P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review, 1 May 2014
Thanks for your feedback on your recent stay with us. We will definitely be looking into the issues addressed in your review and correcting them. We hope to see you again next time you are in the area. Again, thanks for your feedback and for choosing the Hilton Garden Inn- Springfield.
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Arizona
Level Contributor
120 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 27 April 2014

Well, $135 sure doesn't buy what it used to. They've got ALL kinds of fancy stuff at the Hilton these days. Too bad none of it works. They stuck us in an "accessible" room, not sure why. The "Sleep Number" mattress has a knob on it and no matter where you set it, it did nothing. The front desk said, "did you wait 3-5 minutes for it to change?" Well, yeah, we waited all night and nothing happened. Then those things you take for granted until its early in the morning and need them. Like a coffee machine. They've got these space age, ultra-groovy coffee makers. That didn't work. After 3 calls to the front desk the guy came up and told me I wasn't operating it properly. Then he tried it and it died on him as well. He was nice enough to go get us a cup of coffee. Get in the shower, the bracket that holds the shower head is broken and there's no soap or shampoo in the room. OK, well, after a long day on the road, you just don't, for that kind of money, want to have to mess with it. Is a decent bed, soap and a coffee too much to ask for? C'MON Hilton, Pull it out and pay attention. At least at a cheap hotel you're not disappointed because they never make any promises they weren't going to keep. You expect more from Hilton. Don't be surprised if you don't get it.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ElCazadorArizona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGISpringfieldIL, General Manager at Hilton Garden Inn Springfield, responded to this review, 28 April 2014
Thank you for sharing your review of your recent stay with us. We sincerely apologize for the quality of amenities and if they impacted your stay. It is always our goal to provide guests with the most comfortable stay and will be making the necessary repairs to ensure we're doing so. Thank you for bringing these issues to our attention and be assured we will fix the problem.

Have a great week.

Warm Regards,
Stacy Hamlin
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IL, United States
1 review
Reviewed 23 April 2014

Hotel was clean, pool is really small, was a large group of kids already there so my kids didn't even get in, hot tub just trickles for water pressure. We are a family of 4 and room only came with 3 towels so we had to ask for more.

  • Stayed April 2014, travelled with family
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Tricia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review, 1 May 2014
Thanks for your feedback on your stay with us at the Hilton Garden Inn. We will look into each of these things to ensure that guest amenities are taken care of. We do apologize that we had a group inhouse and your children weren't able to swim. We hope that you will visit us again and have a nicer visit. Once again, thanks for choosing the Hilton Garden Inn- Springfield!
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Aledo, Illinois, United States
Level Contributor
98 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 17 April 2014

This was my first stay at a Hilton Garden. It has a wonderful lobby and restaurant. The rooms are clean and tastefully decorated. It had a Keurig Coffee Maker. Nice big desk with lots of outlets. You can order breakfast and have it delivered to your table. Very nice staff too.

Room Tip: Go for a room away from the elevators. They have a bell.
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Stephanie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGISpringfieldIL, Hilton Garden Inn Team at Hilton Garden Inn Springfield, responded to this review, 18 April 2014
We are pleased that you chose the Hilton Garden Inn and enjoyed your stay with us. We take pride in making sure each guest is taken care of during their stay. We hope that you will stay with us again in the future. You can request a room away from the elevators, also. We do our best to accommodate each guest with their requests. Once again, thank you for choosing the Hilton Garden Inn-Springfield.
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Orland park, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 April 2014

Every year when I have to go to Springfield I stay in the Hilton Garden Inn. It is located conveniently outside the downtown area where it is more quiet. The food is awesome and I would highly recommend eating there for every meal. Even the cookies at the front door are fantastic! The hotel has all the necessary amenities and is very clean. Furthermore, the staff is extremely helpful and friendly. Wouldn't stay anywhere else in Springfield.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Katherine C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review, 17 April 2014
Thank you for choosing the Hilton Garden Inn during your recent visit in Springfield. We are happy that you were pleased with the accomodations and our staff. We look forward to having you again in the future. Continue to spread the word about us to all your friends and family. Once again, thank you for choosing the Hilton Garden Inn-Springfield!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Springfield

Property: Hilton Garden Inn Springfield
Address: 3100 S. Dirksen Parkway, Springfield, IL 62703
Phone Number:
Region: United States > Illinois > Springfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Springfield
#9 Romantic Hotel in Springfield
#10 Family Hotel in Springfield
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Springfield 3*
Number of rooms: 117
Official Description (provided by the hotel):
We are conveniently located at exit 94 of I-55 on the SE side of Springfield with shopping, movie theaters, and over 20 restaurants within a couple of blocks. We are also just minutes from the State Capitol Building Downtown and the Lincoln sites.-Complimentary high-speed Internet access and secure, remote printing to the business center-Refrigerator, microwave, and coffee maker in every room-117 guestrooms (16 suites)-Full service Great American Grill Restaurant for breakfast and dinner-Evening room service-Pavilion Lounge-Heated indoor pool and whirlpool-Workout facility-Complimentary outdoor parking-Just over 4,200 sq. ft. of divisible meeting space to accommodate up to 200 people banquet style-On-site catering from our Executive Chef-Service that is focused on what is most important. YOU! ... more   less 
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Also Known As:
Hilton Garden Inn Springfield Hotel Springfield
Springfield Hilton Garden Inn

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