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“Good hotel in an okay location”

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Hilton Garden Inn Springfield
Ranked #7 of 38 Hotels in Springfield
Certificate of Excellence
Fairfield, OH
Level Contributor
162 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Good hotel in an okay location”
Reviewed 11 June 2014

The hotel sits right off the highway, and there was some road noise, but it was not overly noticeable in the room. The view from our room was of some type of plant or factory with smokestacks emitting a white vapor, but we didn't smell any odor. There were a few chain restaurants and other hotels near ours, but this exit was not the main business exit for Springfield; there appeared to be more restaurants and stores at Exit 93. We did not have a problem driving between the hotel and tourist sites around Springfield, which is a small city. The hotel, our room, and bathroom appeared clean. The bed was comfortable; the square HGI pillows less so, but since we drove this trip, I brought pillows from home that were more comfortable. The staff was pleasant and there were no problems with housekeeping during our two night stay.

Room Tip: Ask for a room away from the highway.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eatshoptravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review, 13 June 2014
Thank you for taking the time to leave us feedback on your recent stay. We are glad to hear that you enjoyed your stay with us. Our staff works very hard to make sure each guest enjoys their stay with us. The plant that you are referring to is the power plant and doesn't have an odor. We hope this doesn't have an effect on you staying with us again in the future. Once again, thank you for choosing the Hilton Garden Inn.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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689 reviews from our community

Traveller rating
    367
    187
    75
    37
    23
See reviews for
217
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229
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Springfield, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 June 2014

Stayed here for graduation. Great rate and great room. The location was excellent. Great restaurant all around. no problem checking in late. Would stay again. Nice quality of hotel. Front desk assisted me with no problems.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Kimberly W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review, 13 June 2014
Thank you for taking the time to leave feedback on your recent stay. We are happy to know that you really enjoyed your stay with us. Our staff takes pride in making sure guests are happy and have everything they need to be comfortable. We hope that you will look us up next time you are in the area. Thanks for choosing the Hilton Garden Inn!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East Peoria, Illinois
1 review
Reviewed 9 June 2014

Disappointed that the hot tub (spa) didn't have jets.The staff in the kitchen was very friendly and allowed us to use plates to eat pizza in our room. The third shift desk clerk was pleasant. Very clean and the AC in the room worked very well and made little to no noise. Only set back was the hot tub.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cheyenne D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review, 13 June 2014
Thanks for your feedback. We do apologize for anything that was not to your liking. We do have a spa and not a jacuzzi. We hope that this doesn't deter you from staying with us again in the future. If we can be of assistance, please don't hesitate to call us. Thank you for choosing the Hilton Garden Inn!
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Level Contributor
106 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 4 June 2014 via mobile

I was looking for a hotel during a business and had read the reviews of this Hilton property. Hiltons have always been a positive experience for me and this one did not disappoint. Modern lobby, friendly staff, clean room.

Stayed June 2014, travelled on business
Helpful?
1 Thank craigster57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review, 13 June 2014
Thank you for taking the time to give us feedback on your stay. We are glad you enjoyed your stay. We like to make sure each guests enjoys every aspect of their stay. We hope you will stop by to see us again when you are in the area. Once again, thanks for choosing the Hilton Garden Inn!
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Indialantic, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 May 2014

Probably the FRIENDLIEST staff we've ever met, from maintenance (who was available in less than 5 min. & with a smile) to housekeeping and front desk. Made us feel at home! Nice to have breakfast available and reasonable. There was complimentary iced lemon water & THE BEST COOKIES every afternoon! Pool & gym room are smaller but clean & adequate for us. A straight shot to most Lincoln sites. IF YOU WANT A FRIENDLY, REASONABLY PRICED, CLEAN AND CONVENIENT HOME BASE, THIS IS IT.

  • Stayed May 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Nancy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review, 16 May 2014
Thank you for your feedback and the kind words about our hotel and staff. We believe that every guest deserves the best service. We hope that you will visit us again when you are in the Springfield area. Thank you for choosing the Hilton Garden Inn!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Page, AZ
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 13 May 2014

We chose this hotel on price within a high star rating. We were on vacation and were going to the Lincoln tours. The hotel was about 15 minutes from downtown. The hotel I rated as very good, except that I was surprised that they did not offer a complimentary breakfast. Almost all hotels within this tier offer a pretty nice breakfast. The Garden Inn charged $10. We got ours at the nearby Bob Evans for less.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank DaWoodshed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review, 16 May 2014
We are pleased that you enjoyed your stay with us on your recent visit to Springfield. We value your feedback and appreciate you taking the time to let us know how your experience was. Our buffet is $9.95, however, with our bed and breakfast package, it could have been included in the rate of $5 per adult. We hope this will not deter you from staying with us again. Once again, thank you for choosing the Hilton Garden Inn!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, IL
Level Contributor
149 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 28 April 2014

I stay here several times a year when I'm in Springfield on business. This time I was a little disappointed. Housekeeping wasn't as good as usual. There were several places throughout the room that had sticky spots that hadn't been cleaned. The sheets on the bed were inside out. A light bulb was burned out and the coffee maker didn't work. Water pressure wasn't great and the cook at breakfast was positively surly. Not sure what's going on. I'll try it again, but if it doesn't improve, I may have to look for another alternative.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ItchyFeetBTS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review, 16 May 2014
Thank you for taking the time to leave your feedback on your recent stay with us. We do apologize for things being out of place and unsatisfactory. Know that we have addressed these issues with housekeeping. We hope that you will give us a chance to make things right by providing you with the service you deserve. Thanks for choosing the Hilton Garden Inn.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Springfield

Property: Hilton Garden Inn Springfield
Address: 3100 S. Dirksen Parkway, Springfield, IL 62703
Phone Number:
Region: United States > Illinois > Springfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Springfield
#9 Romantic Hotel in Springfield
#10 Family Hotel in Springfield
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Springfield 3*
Number of rooms: 117
Official Description (provided by the hotel):
We are conveniently located at exit 94 of I-55 on the SE side of Springfield with shopping, movie theaters, and over 20 restaurants within a couple of blocks. We are also just minutes from the State Capitol Building Downtown and the Lincoln sites.-Complimentary high-speed Internet access and secure, remote printing to the business center-Refrigerator, microwave, and coffee maker in every room-117 guestrooms (16 suites)-Full service Great American Grill Restaurant for breakfast and dinner-Evening room service-Pavilion Lounge-Heated indoor pool and whirlpool-Workout facility-Complimentary outdoor parking-Just over 4,200 sq. ft. of divisible meeting space to accommodate up to 200 people banquet style-On-site catering from our Executive Chef-Service that is focused on what is most important. YOU! ... more   less 
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Also Known As:
Hilton Garden Inn Springfield Hotel Springfield
Springfield Hilton Garden Inn

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