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“Vacation stay”

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Hilton Garden Inn Springfield
Ranked #6 of 38 Hotels in Springfield
Certificate of Excellence
Ceresco, United States
1 review
“Vacation stay”
Reviewed 10 July 2014

I loved the place, but when you pay this much for a room, I would think the breakfast would be complimentary. Also, they were out of top shelf after dinner liqueurs. Other than that, it was quiet, clean and everything else you would expect

  • Stayed July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank E. Jean H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review, 13 July 2014
Thank you for your feedback. Unfortunately, we do not have a complimentary breakfast. We have a full service restaurant where you can order eggs to order, omelettes, french toast, pancakes and many other items that are not part of a complimentary breakfast. We do have a bed and breakfast package that includes breakfast. You wouldn't be disappointed with the breakfast that we serve. Also, we don't carry every liquor on the market, but have a wide range of products to choose from. Give us some suggestions on something you would like at the bar and we will take any suggestions into consideration. Thank you for choosing the Hilton Garden Inn.
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715 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
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English first
Minneapolis, Minnesota, USA
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 9 July 2014

We were in town to visit the Lincoln Presidential Museum and other historic sites. The hotel is right off I-55 and convenient to the sites we wished to visit. Our room was clean and comfortable, and we heard little traffic noise. The Keurig coffeemaker was a nice plus, as was the comfy chair and ottoman in our king bed room. The water pressure could have been better. The lobby was attractive, free coffee and other hot beverages were available each morning, and fresh cookies were set out in the afternoon.

Room Tip: Ask for a room away from the elevator so you don't hear its bell.
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  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank where2nxtpj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review, 13 July 2014
Thank you for taking the time to give us feedback on your recent stay. We are pleased that you enjoyed your visit in Springfield. We are even more elated that you enjoyed your hotel room. We do apologize for the water pressure and will work to get that fixed. We hope that you will find your way back to visit us again in the future. Thank you for choosing the Hilton Garden Inn!
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Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 July 2014 via mobile

In town to visit the Lincoln Presidential Library and all things Lincoln so we didn't spend much time at hotel. Room was quiet -we were on 4th floor facing freeway. McDonald's is conveniently located across the street for a quick breakfast. Keurig coffee makers are a big plus. However, I like real 1/2 & 1/2, not the fake stuff. It would be nice if you had the real cream downstairs and guests can bring it up and put in room fridge for am. Otherwise, we were very happy with our stay--employees were very nice and helped is get around to everything we wanted to see.

Stayed July 2014
Helpful?
Thank mmdon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review, 9 July 2014
Thank you for your feeback on your recent stay with us. We try to make sure every guest is happy and satisfied throughout their stay. We do apologize that half and half was not available for you. Our staff is very accomodating and would be happy to see if we have more of an item for you. We are glad you enjoyed visiting the Lincoln sites and hope that they will bring you back to the area again. We look forward to seeing you again. Once again, thank you for your feedback and for staying with us at the Hilton Garden Inn- Springfield!
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Racine, Wisconsin
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 July 2014

Went on a history weekend vacation for our anniversary. It was fantastic! The swimming pool was located on the 1st floor to the back of the hotel. Was kinda small but was very nice, and so was the hot tub. We definitely liked the location and the hotel desk people were very friendly and acted like they actually loved there job. They were friendly, informative and they smiled all the time.

Room Tip: 3rd floor was quiet. We were next to the maintenance room and herd nothing. We were there only to...
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jbgroen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review, 9 July 2014
Thank you for choosing the Hilton Garden Inn on your recent stay in Springfield, Illinois. We are pleased that you celebrated your Anniversary here with us. Our staff is always smiling because we do enjoy our jobs. By making sure our guests are happy, that makes our team happy. We hope that you will come back for more bright smiles next time you are in the area. Thank you for your feedback and we look forward to seeing you again soon!
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West Dundee, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 June 2014

Typical Hilton Garden hotel. A bit overpriced for the area. but was my only choice to get points as Hampton Inn was booked. Hampton Inn was $30 less and has all anyone needs. Came in late and thought the front desk could have been more helpful in getting a better rate given the room wasn't going to be sold. Other hotels do that.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Tony R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review, 27 June 2014
Thank you for taking the time to give us your feedback on your recent stay at our hotel. We do apologize that our rate was more than you were expecting to pay and that we don't negotiate rates with guests. The rate for the night is the best available rate that is set. The front desk staff has no control over the rates. We hope that this doesn't deter you from staying at Hilton Garden Inn properties. Once again, thank you for your feedback.
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Mattoon, United States
1 review
Reviewed 19 June 2014

The Hilton Garden Inn is a very good place to stay. It is family friendly. This is my third time staying in this hotel. All three times the room was nice. I am picky about the cleanliness of the room. They offer breakfast that for less than ten dollars you have all you can eat. They have a small restaurant there as well to order something to eat. It is centrally located to the college, Scheels, Walmart, theater and many restaurants. A short drive to the State Capital, Lincoln's Home and Lincoln Libraray/museum. I would recommend this hotel to family and friends.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Steve P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review, 26 June 2014
Thank you for your feedback on your recent stay. We are pleased to hear that you enjoyed your stay with us and hope that you will return again. If you enjoyed breakfast, we are sure you will enjoy our dinner menu in the Garden Grille. We hope that your next trip to Springfield leads you to the Hilton Garden Inn again. Once again, thanks for your feedback and we look forward to seeing you again soon!
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Cerve Coeur, United States
1 review
Reviewed 12 June 2014

Very satisfied with this hotel. Would recommend. Clean, fresh. Nice restaurant and pool. Convenient location to local restaurants as well. I would recommend this hotel. The staff were very friendly and accomodating. The lobby is a nice place to hang out with a group. The banquet areas were very nice as well.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Melissa D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this review, 13 June 2014
Thank you for your positive feedback. We appreciate your kind words. We take pride in making every guest happy and comfortable during their stay. We renovated last year and are proud to share the experience with you. We hope that you will come back to see us again when you are in the area. Thanks for choosing the Hilton Garden Inn!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Springfield

Property: Hilton Garden Inn Springfield
Address: 3100 S. Dirksen Parkway, Springfield, IL 62703
Phone Number:
Region: United States > Illinois > Springfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Springfield
#9 Romantic Hotel in Springfield
#10 Family Hotel in Springfield
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Springfield 3*
Number of rooms: 117
Official Description (provided by the hotel):
We are conveniently located at exit 94 of I-55 on the SE side of Springfield with shopping, movie theaters, and over 20 restaurants within a couple of blocks. We are also just minutes from the State Capitol Building Downtown and the Lincoln sites.-Complimentary high-speed Internet access and secure, remote printing to the business center-Refrigerator, microwave, and coffee maker in every room-117 guestrooms (16 suites)-Full service Great American Grill Restaurant for breakfast and dinner-Evening room service-Pavilion Lounge-Heated indoor pool and whirlpool-Workout facility-Complimentary outdoor parking-Just over 4,200 sq. ft. of divisible meeting space to accommodate up to 200 people banquet style-On-site catering from our Executive Chef-Service that is focused on what is most important. YOU! ... more   less 
Reservation Options:
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Also Known As:
Hilton Garden Inn Springfield Hotel Springfield
Springfield Hilton Garden Inn

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