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Hilton Garden Inn Springfield
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Reviews (791)
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All reviewsfront deskhot tubstaff was friendlyroom was cleanoff the highwaygreat place to staynext morningbusiness tripbreakfast staffwater pressureeasy accessvery nice hotelfree breakfastconvenient locationwould definitely stay here againlincoln sitessausage
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499 - 504 of 791 reviews
Reviewed 18 July 2014

Tiara and housekeeping were very helpful when I lost my phone recharger - especially Tiara.. All of the staff were very hardworking and polite. The rooms were spotless and had modern furniture. The office accessories were great. I would definitely come back to this lovely hotel!

Room Tip: This is right off the expressway. Be careful when exiting to go up north when you leave - follow the signs.
Stayed: July 2014, travelled with friends
Thank 166Carol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGISpringfieldIL, Other at Hilton Garden Inn Springfield, responded to this reviewResponded 19 July 2014

Thank you for your kind words about our front desk staff and housekeeping. We’ll make sure to pass your kind words on to them. All of our staff takes great pride in providing a wonderful experience for all of our guests. We hope that you come visit us soon so we can impress you all over again.

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Reviewed 16 July 2014

This hotel was immaculate, the room was very nice and the bed was comfortable with plenty of pillows and high-end bedding. The staff were very friendly and helpful and the breakfast buffet far exceeded any other I have experienced. Best sausage gravy I have had in any restaurant.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
1  Thank Mark C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGISpringfieldIL, Other at Hilton Garden Inn Springfield, responded to this reviewResponded 18 July 2014

Mark C,
Thank you for taking the time to comment on your recent stay at our hotel. We are very glad that you enjoyed your stay with us and found the hotel up to your high standards. I have to admit that I am very partial to the sausage gravy myself; anytime I have breakfast here (which is very often) I have the sausage gravy. The Executive Chef takes great care in making sure all the food that is put out for the guests is of top quality. We hope the next time you swing around Springfield IL, you’ll stop by and see us again soon.

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Reviewed 10 July 2014

I loved the place, but when you pay this much for a room, I would think the breakfast would be complimentary. Also, they were out of top shelf after dinner liqueurs. Other than that, it was quiet, clean and everything else you would expect

  • Stayed: July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank E. Jean H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this reviewResponded 13 July 2014

Thank you for your feedback. Unfortunately, we do not have a complimentary breakfast. We have a full service restaurant where you can order eggs to order, omelettes, french toast, pancakes and many other items that are not part of a complimentary breakfast. We do have a bed and breakfast package that includes breakfast. You wouldn't be disappointed with the breakfast that we serve. Also, we don't carry every liquor on the market, but have a wide range of products to choose from. Give us some suggestions on something you would like at the bar and we will take any suggestions into consideration. Thank you for choosing the Hilton Garden Inn.

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Reviewed 9 July 2014

We were in town to visit the Lincoln Presidential Museum and other historic sites. The hotel is right off I-55 and convenient to the sites we wished to visit. Our room was clean and comfortable, and we heard little traffic noise. The Keurig coffeemaker was a nice plus, as was the comfy chair and ottoman in our king bed room. The water pressure could have been better. The lobby was attractive, free coffee and other hot beverages were available each morning, and fresh cookies were set out in the afternoon.

Room Tip: Ask for a room away from the elevator so you don't hear its bell.
  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank where2nxtpj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this reviewResponded 13 July 2014

Thank you for taking the time to give us feedback on your recent stay. We are pleased that you enjoyed your visit in Springfield. We are even more elated that you enjoyed your hotel room. We do apologize for the water pressure and will work to get that fixed. We hope that you will find your way back to visit us again in the future. Thank you for choosing the Hilton Garden Inn!

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Reviewed 7 July 2014 via mobile

In town to visit the Lincoln Presidential Library and all things Lincoln so we didn't spend much time at hotel. Room was quiet -we were on 4th floor facing freeway. McDonald's is conveniently located across the street for a quick breakfast. Keurig coffee makers are a big plus. However, I like real 1/2 & 1/2, not the fake stuff. It would be nice if you had the real cream downstairs and guests can bring it up and put in room fridge for am. Otherwise, we were very happy with our stay--employees were very nice and helped is get around to everything we wanted to see.

Stayed: July 2014
Thank mmdon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGISpringfieldIL, Hilton Garden Inn Staff at Hilton Garden Inn Springfield, responded to this reviewResponded 9 July 2014

Thank you for your feeback on your recent stay with us. We try to make sure every guest is happy and satisfied throughout their stay. We do apologize that half and half was not available for you. Our staff is very accomodating and would be happy to see if we have more of an item for you. We are glad you enjoyed visiting the Lincoln sites and hope that they will bring you back to the area again. We look forward to seeing you again. Once again, thank you for your feedback and for staying with us at the Hilton Garden Inn- Springfield!

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