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President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel
Ranked #4 of 38 Hotels in Springfield
Certificate of Excellence
Dixon, United States
1 review
“Not to "Hilton" quality”
3 of 5 bubbles Reviewed 11 December 2013

Need to worry more about temperature of lobby, room and shower water than that of the "Cookie!" Restaurant poor food. Discount ofered not given and could not find how to resolve. Very early checkout at 11:00 am. Connected to convention center very cold halls and not handicapped friendly

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Michael S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NiceBogdanovich, Public Relations Manager at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel, responded to this review, 13 December 2013
Thank you for recently staying with us and for posting a review of the President Abraham lincoln Springfield-a DoubleTree by Hilton. I would like to apologize for any disappointment you felt during your stay at our hotel. We will discuss the issues as a team to ensure that they do not happen again. Thank you again for you feedback; it is greatly appreciated!

Sincerely,
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1,024 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (94)
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English first
Springfield, Illinois
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 9 December 2013

If visiting Springfield either for a convention or just sightseeing I would not hesitate to recommend this place. Stayed here for two nights and was very pleased with my entire stay. During my time of stay they offered free shuttle from the airport/amtrak so that was very convenient.

The place is located close enough to walk to the downtown Lincoln sites.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank budgetmb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NiceBogdanovich, Public Relations Manager at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel, responded to this review, 6 January 2014
Thank you for your review about the President Abraham Lincoln Springfield-a DoubleTree by Hilton. I am very happy to hear that you had an excellent stay at our hotel. We hope to see you the next time your travels bring you to Springfield.

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed 9 December 2013 via mobile

We stayed at the Abraham Lincoln in early-November (2 adults + 2 kids) when we had to overnight in Springfield during a road-trip.

We chose it because we were hoping for more amenities than we'd get from a highway motel, but I wouldn't stay there again--we would have been better off at a newer, cleaner (if more generic) chain property.

Rooms were not clean (numerous stray hairs in and around bathroom), elevators were slow (and one was broken during our visit). Staff was friendly-enough, but not particularly helpful or accommodating (ex., my wife called down for wine from room service and the bartender couldn't tell her what kind they had--"I think one is white"--nor were they willing to find out).

It wasn't a horrible experience, but less convenient than highway options with less comfortable accommodations and higher cost.

Stayed November 2013, travelled with family
Helpful?
Thank EZEdChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NiceBogdanovich, Public Relations Manager at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel, responded to this review, 13 December 2013
Thank you for taking the time to post your thoughts on our hotel. I would like to apologize for the all issues you experienced in your recent stay with us. We will address the matters as a team to ensure that they will do not happen again. I hope you visit us in yout next visit to Springfield and give us the chance to offer you a better service and a more pleasant stay.

Sincerely,
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Sugar Land, United States
1 review
4 of 5 bubbles Reviewed 3 December 2013

This is a great location for seeing Springfield's Lincoln related attractions. Hotel desk staff was very helpful on our arrival regards nearby restaurants and parking. Room was very quite, well appointed and clean. The restaurant was well staffed for breakfast with a buffet having a variety of good quality food and omelets could be ordered on request. Both check in and check out were fast. Definitely would recommend a stay here.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank William S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NiceBogdanovich, Public Relations Manager at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel, responded to this review, 6 December 2013
Dear William S,
Thank you for your feedback after your recent visit to our hotel. I am very happy to hear that you are fully satisfied with our staff and services and also you took advantage of the location of the hotel visiting the many sights in the area. We look forward to accommodating you again the next time your travels bring you to Springfield.
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Beaufort, SC
Level Contributor
394 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
3 of 5 bubbles Reviewed 30 November 2013

The hotel itself is pretty much average, but the location is fabulous. We were in town to see the Abraham Lincoln Museum and Library, so we were able to walk there. It was a Sunday evening and the restaurant was closed, so we ate in the bar. The food was good and the service was excellent. I wish I could remember the server's name - he was so nice.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank liveoak33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NiceBogdanovich, Public Relations Manager at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel, responded to this review, 6 January 2014
I want to thank you for sharing the details of your recent visit with us. I was pleased to see that you were able to take advantage of the food and location of the hotel. If it would not be too much of an inconvenience, would you be kind enough to “like” us on facebook? We look forward to seeing you again the next time you are in Springfield.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Massachusetts
Level Contributor
73 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 bubbles Reviewed 22 November 2013

My husband and I spent five days at the Doubletree and would definitely recommend it. We did not need a car because the location was so close to everything. It was a short walk to the Amtrak Station and an even shorter walk to most of the main tourist sites in town.

We were greeted with warm cookies and fresh fruit. Our room was your typical hotel room -- two double beds, large TV, desk, night stand, etc. We were offered a room with a mini-fridge, which we took. There was a good variety of stations on the TV and Crabtree & Evelyn shampoo, conditioners, etc. in the bathroom. There was also a coffee maker. The room was clean and comfortable.

The concierge recommended a restaurant up the street, which we tried and enjoyed. We had a fair number of requests for the front desk (plastic spoons, extra cups, extra shampoo, Fedex envelope, etc.) and everything was cheerfully provided.

We ate dinner one night at the hotel restaurant, Lindsay's. It was reasonably priced and the food was good.

On the downside, there is no laundry room (although they will send out your dry cleaning). The pool changing rooms were closed. The hot tub had an out-of-order sign on after the second day, but appeared to be functioning. I asked at the front desk and was told that the chlorine levels were too high, but that it was otherwise safe if I wanted to use it.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank baystater
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NiceBogdanovich, Public Relations Manager at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel, responded to this review, 27 November 2013
Baystater,

I want to thank you for sharing your thoughts on our hotel after your recent stay with us. I was pleased to see that you and your husband enjoyed your experience at the President Abraham Lincoln Springfield-a DoubleTree by Hilton. I am sorry that you weren't able to use the hot tub after the second day of your visit due to maintenance. We look forward to seeing you again the next time you are in Springfield.
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Prescott, Arizona
Level Contributor
178 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed 19 November 2013

This is a very nice hotel. Our room was modern and clean, and nicely decorated. Had a good view of the downtown area too. Bed was comfortable. The front desk service was very good - polite, efficient, and friendly.

If you have a car, note that there is a charge for the adjacent parking garage. Not bad, though. When we went it was $7 for a 24 hour period.

We had a cocktail in the lounge. Atmosphere was a little bland, and the lighting too bright. But the young man who was tending bar was great.

Breakfast service was pretty unfortunate, which is too bad, because the quality of the food was very good. The kitchen staff deserves a good review. As to service, specifically (1) We had to wait too long to be seated, (2) They spread our party of 8 across 2 tables, although they easily could have accommodated us if they had moved a few tables together by a banquette wall, and (3) We were asked straight off, "Will you be selecting off the menu or having the buffet?" Well, that's hard to decide before we see a menu or know what's on the buffet, isn't it?

Overall, the hotel was very nice, and we would stay there again.

Room Tip: Higher floors give more interesting views.
See more room tips
  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RunawayBoomer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NiceBogdanovich, Public Relations Manager at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel, responded to this review, 6 January 2014
I want to thank you for sharing the details of your recent visit with us. I was pleased to see that you were overall happy about your stay. I would like to apologize for the inconvenience at the restaurant. We will make sure that will not happen in the future. We look forward to seeing you again the next time you are in Springfield.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel

Property: President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel
Address: 701 East Adams Street, Springfield, IL 62701 (Formerly President Abraham Lincoln Hotel & Conference Center)
Phone Number:
Region: United States > Illinois > Springfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Springfield
#3 Business Hotel in Springfield
#6 Family Hotel in Springfield
Price Range (Based on Average Rates): ££
Hotel Class:3 star — President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel 3*
Number of rooms: 310
Official Description (provided by the hotel):
Discover the newly renovated President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel. Our Springfield, IL hotel is located in the heart of historic downtown Springfield, walking distance to Lincoln's home and the presidential musuem. Known for its exceptional service, attention to detail and exquisite cuisine. Discover our one of a kind hotel where guests become a part of the family. The atmosphere is both stimulating and comfortable, featuring a colorful palate of rich patterns and textures while providing the amenities to make you feel at home. ... more   less 
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Also Known As:
President Abraham Lincoln Hotel And Confernece Center
President Abraham Lincoln Hotel & Confernece Springfield
President Abraham Lincoln Springfield
Hotel President Abraham Lincoln

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