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President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel
Ranked #5 of 38 Hotels in Springfield
Certificate of Excellence
Valparaiso, Indiana
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Jason H is our hero!”
Reviewed 5 June 2014

After a full day of driving from Northwest Indiana and walking all over downtown Springfield, we had a lovely dinner and headed back to this hotel for a relaxing soak in the hot tub. NOT! There had to be 25+ kids screaming and jumping all at once in the pool area -- it was so noisy that a sane person couldn't hear themselves think let alone carry on a conversation. Security agent Jason H found a way for us to have a quiet soak after all! He is our hero, and went way above and beyond what we would have expected! Thank you!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank DooDaDay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob V, General Manager at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel, responded to this review, 7 June 2014
Dear DooDaDay,
Thank you for taking the time to write a review. I was very happy to hear that Jason came to the rescue and made a potentially poor experience a very good one. Jason is one of many great staff members we have here at the President Abraham Lincoln hotel.
Next time your travels bring you back to Springfield, please favor us with your patronage!

Sincerely,

Bob V,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (97)
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English first
Chicago, Illinois, United States
Level Contributor
67 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 5 June 2014

The best part about this property is its location and comfortable beds. It is located in downtown Springfield, with most attractions within walking distance. Check-in/check-out is easy and quick, the rooms are spacious, clean, and are equipped with black-out curtains. Bathrooms have one sink (not two). Shower is standard. Warm cookies are also provided at check-in for Hilton Honors Members. The minor drawback is that only street parking is available or a pay garage for $7/day. We stay in Springfield often, and this is one of the best hotels.

  • Stayed May 2014, travelled on business
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Helpful?
Thank UrbanMusings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob V, General Manager at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel, responded to this review, 5 June 2014
Dear Urban Musings,

Thanks for the review. We are happy to read that you enjoyed your stay. Our warm cookies and caring staff are always here for you. Should your travels bring you back to SPringfield, I do hope that you will choose to stay at the Abraham Lincoln Hotel!

Sincerely,

Bob Van Bergen
General Manager
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London, United Kingdom
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 4 June 2014

Very nice stay at the hotel. Clean and tidy and modern. Good working wifi. Lovely on site restaurant called Lindsay's. Breakfast buffet very varied and Anna was very attentive and provided great service. Helpful bellman drove us to the nearby amtrak station. Lovely stay.

Room Tip: Ask for room with in room refrigerator.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
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Helpful?
Thank MaritimesTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob V, General Manager at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel, responded to this review, 5 June 2014
Dear Maritimes Traveller,

Thank you for taking the time to write a review. We were delighted to read that you enjoyed your stay and your meals in Lindsays restaurant. We look forward to your return whenever you are back in the Springfield area.

Sincerely,

Bob V,
General Manager
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Hillsboro, United States
1 review
Reviewed 4 June 2014

We were in town for a wedding and stayed here. The hotel was very nice. We had a room with a King bed. The room was very clean. The water pressure is not the greatest for the showers, but you can live with it. We did valet parking (which I have never done) and it worked out very well. You also get unlimited cookies!

  • Stayed June 2014, travelled with friends
    • Value
    • Location
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    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Brandy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob V, General Manager at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel, responded to this review, 5 June 2014
Dear Brandy R,

Thank you for you very nice review. Glad to read that you enjoyed your stay. WE do our best to provide every guest with warm and caring service symbolized by those great chocolate chip cookies. Please come back when you are in the area. We will always plenty of cookies for you.


Sincerely,

Bob V,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 3 June 2014

I made a reservation for our group at the Doubletree this summer. I was impressed with the staff and the property. I would definitely use this hotel again.The guest rooms are very comfortable, the location is great.

  • Stayed May 2014, travelled on business
    • Value
    • Location
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Helpful?
Thank Dan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob V, General Manager at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel, responded to this review, 4 June 2014
Dear Dan C,

Thank you very much for the wonderful review you posted. We are widely recognized as having the best location in Springfield for business or leisure activities. Happy to read that you also recognized our outstanding staff. We look forward to your return.

Sincerely,

Bob V,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Madison, Wisconsin
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 1 June 2014

First let me begin by saying the hotel itself is very nice. My room was clean, the staff was friendly, and everything worked as it should be. The location was right where I wanted to stay....within walking distance to everything I wanted to see except for Lincoln's tomb. My sister and I stayed at the President Abraham Lincoln DoubleTree hotel for 2 nights.....Friday and Saturday (5/30 & 5/31). Friday night we slept great. The beds were comfortable..no complaints except for the alarm clock waking us up at 6:30 a.m. in the morning. Saturday night was a different story. The hotel had multiple wedding parties that night. We were on the 9th floor so gratefully we couldn't hear the music downstairs. Here is what we did hear. Kids occasionally running down the hallway and slamming doors until midnight. Drunken wedding guests walking and talking loudly down the hall to their rooms until 2:00 a.m.. Then from 2:00 a.m. to 3:45 a.m. noise from the next room that came from a woman I will call "the screamer". Yeah, that kind of noise. Our headboards shared a common wall. I finally fell asleep around 4:00 a.m. only to be woken up again by the alarm clock at 6:30 a.m. We hadn't shut off the alarm properly. I only got 2.5 hours sleep and I was facing a long drive to get back home. I could've left Springfield at midnight, arrived home, and gotten more sleep that night than I did at the hotel. Here's the thing....would I stay at the hotel again. Not sure....but definitely not on a Saturday night when they have weddings booked. Maybe not conventions either. I would've been better off staying at a cheaper hotel that I know isn't hosting a wedding. The solution from the hotel......perhaps keeping the wedding party guests rooms all together. I was asked if I wanted a lower or higher floor. I did say higher. It didn't cross my mind to ask about wedding guest noise. Here's the kicker.....when I left at 8:00 a.m. many of the rooms had their "Do Not Disturb" signs on the door.

Room Tip: No need to pay for parking during the weekend. There was more than amble parking right on the stree...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank JerryMadison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob V, General Manager at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel, responded to this review, 2 June 2014
Dear JerryMadison,

Thank you for your review. Your comments are very important to us. We take them all very seriously and attempt to improve as a result. I apologize for the lack of sleep you endured during your second night. We will work harder at isolating thiose groups that we think could be a noise issue in the future. We hope that you will return in the future.

Sincerely,

Bob V,
General Manager
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Minneapolis, Minnesota
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 June 2014

The hotel was within walking distance to Lincoln's home, the Lincoln Museum and Library, the Old Capitol and the Lincoln-Herndon Law Office. The current capitol isn't too far away either. The hotel was spacious and clean. It was quite attractive and has a business center if you need to use a computer and don't have a laptop or smartphone with you. The hotel sent a car to pick us up at the Amtrak station when we arrived at night. The staff during the day was very friendly and welcoming. The night staff were not welcoming at all, never managed a smile the three nights we were there and would let us stand for quite awhile before acknowledging our presence when we came down to ask for something. Camber? and the man who worked with her (had glasses) need to hone up on their customer service skills. Otherwise the place was very nice. My partner had to call about noise in the hallway once but it was taken care of immediately. There is a Starbucks and a Bennigan's restaurant directly across the street.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jillski-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob V, General Manager at President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel, responded to this review, 2 June 2014
Dear Jillski-7,
Thank you for your review. We appreciate all of our guests comments and suggestions. We will work hard to retain your confidence and loyalty. My apologies for lapses in service that you mentioned, but was happy to hear that overall you enjoyed your stay with us very much.
Please return soon!

Sincerely,

Bob V,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel

Property: President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel
Address: 701 E Adams St, Springfield, IL 62701-1616 (Formerly President Abraham Lincoln Hotel & Conference Center)
Phone Number:
Region: United States > Illinois > Springfield
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Springfield
#3 Business Hotel in Springfield
#6 Family Hotel in Springfield
Price Range (Based on Average Rates): ££
Hotel Class:3 star — President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel 3*
Number of rooms: 310
Official Description (provided by the hotel):
Discover the newly renovated President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel. Our Springfield, IL hotel is located in the heart of historic downtown Springfield, walking distance to Lincoln's home and the presidential musuem. Known for its exceptional service, attention to detail and exquisite cuisine. Discover our one of a kind hotel where guests become a part of the family. The atmosphere is both stimulating and comfortable, featuring a colorful palate of rich patterns and textures while providing the amenities to make you feel at home. ... more   less 
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Also Known As:
President Abraham Lincoln Hotel And Confernece Center
President Abraham Lincoln Hotel & Confernece Springfield
President Abraham Lincoln Springfield
Hotel President Abraham Lincoln

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