I came to the Crowne while attending an event down town. I couldve stayed at the Hilton, the Lincoln, or a couple of Marriott's. But no I chose the Crowne Plaza.
The front Desk clerk was very nice and polite, but she was doing everything alone, with no one to help answer phones or anything. While I was checking in, the phone was continuously ringing. She kept saying Im sorry for the interruptions, and did the best she could do considering.
The restuarant had a great buffet, and the atmosphere was great. but there was absolutely no other staff to help the waitress. She seated us, took our order, cleaned off the other tables around us and delivered the food. I wondered if she went back and cooked it too!
The maid was very polite but when we called for some extra towels that evening, she was the only maid on duty, so she had to deliver a bunch of other things before she could get to us.
When we asked for a ride down town, we were told that the shuttle only ran to the airport and train station, so they couldnt ask the bellman to drive us there, but I think the bell man was the security guard too. I have to wonder if this hotel only hires women, not that thats a problem, because they did a great job, but there is seriously a management problem here. No one there to help these women make this hotel a the fantastic place that it could be! It really was a ghost town when it came to proper staffing.
- Official Description (provided by the hotel):
- The Crowne Plaza Hotel - Springfield is beautifully decorated with a blend of classic and modern style. This guestroom is designed to meet the changing needs of today’s modern business and leisure traveler. Guests can get down to business or unwind in our appointed accommodations featuring 42” flat screen televisions with premium cable, refrigerators, and complimentary Wi-Fi. We are conveniently located directly off Interstate 55/72 and historic Route 66. The hotel is near the World Headquarters for Bunn-O-Matic Corporation, Illinois Department of Transportation, and the Illinois Secretary of State office complexes. The Crowne Plaza-Springfield is also just minutes away from Springfield's historic Abraham Lincoln sites, including the Abraham Lincoln Presidential Library and Museum. To take care of your professional needs, we have a complete Crowne meetings department that can handle meetings from 10 to 2000. Join the Crowne Plaza - Springfield for breakfast or lunch in our Long 9 Dining Room or relax with a cocktail in the Long 9 Bar and Grill. Try your luck at Regal Slots located inside the Long 9 Lounge! The Crowne Plaza - Springfield also is proud to offer Starbuck's Coffee in our Lobby Harvest Café. Playtime is covered by our 14th floor with an indoor pool, fitness center, whirlpool, sauna and sundeck. ... more less
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- Also Known As:
- Crowne Plaza Springfield Hotel Springfield
- Springfield Crowne Plaza