I've been attending a conference that's held here for four years now, staying at this location three out of those four times. Each time it has been a wonderful stay, and I often read picky reviews about lighting, outdated decor, etc... all things I don't care about. But I did request a no-smoking room, as I always do, and got a room on the 10th floor. It was apparent on my arrival to that floor, that the floor had smoking rooms in it. My room is just several feet from rooms where smoking is allowed, and this is immediately noticeable when you depart from the elevators, and even when I'm closed in my room I can smell the smoke.
This in my opinion is unacceptable, especially in a state that has banned smoking from indoor areas like restaurants. It is unacceptable that I reserved a no-smoking room and got a quite smokey room. The staff offered to move me, but as a presenter at this conference, and traveling by myself, I have lots of luggage, and a move at this point in my stay would be more trouble than it's worth.
I don't know what world this hotel management lives in where smoke stays inside one room of a multi-room building and does not travel through the air into nearby areas.
- Official Description (provided by the hotel):
- The Crowne Plaza Hotel - Springfield is beautifully decorated with a blend of classic and modern style. This guestroom is designed to meet the changing needs of today’s modern business and leisure traveler. Guests can get down to business or unwind in our appointed accommodations featuring 42” flat screen televisions with premium cable, refrigerators, and complimentary Wi-Fi. We are conveniently located directly off Interstate 55/72 and historic Route 66. The hotel is near the World Headquarters for Bunn-O-Matic Corporation, Illinois Department of Transportation, and the Illinois Secretary of State office complexes. The Crowne Plaza-Springfield is also just minutes away from Springfield's historic Abraham Lincoln sites, including the Abraham Lincoln Presidential Library and Museum. To take care of your professional needs, we have a complete Crowne meetings department that can handle meetings from 10 to 2000. Join the Crowne Plaza - Springfield for breakfast or lunch in our Long 9 Dining Room or relax with a cocktail in the Long 9 Bar and Grill. Try your luck at Regal Slots located inside the Long 9 Lounge! The Crowne Plaza - Springfield also is proud to offer Starbuck's Coffee in our Lobby Harvest Café. Playtime is covered by our 14th floor with an indoor pool, fitness center, whirlpool, sauna and sundeck. ... more less
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- Also Known As:
- Crowne Plaza Springfield Hotel Springfield
- Springfield Crowne Plaza