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“Should be called "Lack of Quality" Inn”

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Quality Inn & Suites
Ranked #27 of 38 Hotels in Springfield
Peoria, Illinois, United States
Level 3 Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Should be called "Lack of Quality" Inn”
Reviewed 18 September 2013

It's ironic that this place is called Quality Inn. I went on a business trip here and needed to call the hotel. When I googled the number, I saw a review that mentioned they had beg bugs 5 mos ago. I naturally asked them about this, as it was too late to cancel my reservation. They assured me that it wasn't true and it was actually an issue with a tick in one room that a dog brought in. I decided I'd check for myself when I got there. When I pulled up, the building hardly looked like the pictures. Paint was chipped, etc. Looked like no one cared about the building at all. The inside wasn't much different and was stuffy. The girl at the desk was really nice and I was very impressed with her, As I went to my room on the 2nd floor, I noticed that the floor was uneven and the floor under me moved as I walked, both on 1st and 2nd floor. This was unsettling. After the elevator opens, the room directly across from mine is wide open and it looks like it was being maintenanced because there was stuff everywhere. The whole floor smelled like cigarettes, so I wonder if they were trying to clean smoke out of the room? Either way, I'd put all my guests on first floor. Or I'd leave that door closed, because its the first thing you see when you get off the elevator. I get to my room and it smells like a nursing home. I go to turn on the lights and 2 out of the 3 lamps don't work. I continue to the a/c and turn it on, and it doesn't work. I call the front desk and the girl tells me it takes 20 min before it will kick on, and I have to leave the curtains open. So I have to sleep all night with the curtains open if I want to be cool? I think, whatever, I'll deal with it and just never come back. So I go to the bathroom and naturally, the tub is dirty. Of course, right? So I decide to check for bed bugs and as soon as I pull back the mattress cover I see a HUGE pee stain on the mattress, right where my head was going to be. It had not even been attempted to be cleaned. This was the last straw for me. I left and will never return!

Room Tip: How about a different hotel?
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  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nicole L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YourWorldTraveler123, Guest Relations Manager at Quality Inn & Suites, responded to this review, 22 September 2013
Dear Nicole - we appreciate your feedback and shared your thoughts with your staff. We have made major improvements to the hotel including an expanded breakfast seating area, new lobby, guest room bathroom amenity updates and repainted the building exterior. Our guests are ecstatic when they visit the hotel as the property photos will be updated in October on all the OTA's. It's a pleasant surprise when they see the vast property refresh items.
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123 reviews from our community

Traveller rating
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    14
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Any
English first
Lynden, Washington
Level 6 Contributor
178 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 13 September 2013

This hotel has some problems, but the Manager Bryan Stratham (hope I spelled it right) was responsive and made a bill adjustment. The lobby and hallways smell like ashtrays and the bathroom exhaust fan tends to drag the smoke into non-smoking rooms. We also couldn't cool the room down. The A/C would run for 5 minutes and then shut down. I called the front desk about 8:30 P.M. and was told by the night desk person that the A/C was an older unit and would freeze up if temp was set to lower than 70 degrees. The room was about 80 and if I set the A/C to 70 it would still run a few minutes and then shut down. About 10 P.M. I solved the problem. The window drapes are too long and the bed is only a short distance from the A/C. The drapes would billow out and force the cold air to go downward towards the A/C between the bed and wall, causing the thermostat to read the cold return air. Pushing the drapes onto the window sill and weighting them down allowed the air to get out into the room and the A/C worked the rest of the night. The hotel also had a problem with their phone lines and internet and they were down in the morning so they couldn't issue copies of bills at checkout. They did take down email addresses and send them later in the day as attachment. If they solve these problems, as the Manager indicated he was working on, it is a good place to stay and has reasonable rates.

Room Tip: If the drapes are billowing over the air conditioner (in the King bed rooms), push the drape bottoms...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynden-Tom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YourWorldTraveler123, Guest Relations Manager at Quality Inn & Suites, responded to this review, 22 September 2013
Dear Tom - we appreciate you taking the time to post a review. We have addressed any issues with our staff. Our GM is proactive and is a problem solver. Our PTACs are regularly examined and cleaned by our staff and a third party service. Glad our GM took care of all your concerns before departure and delivered another satisfactory stay.
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Rockford, Illinois
Level 4 Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 19 August 2013

Not perfect but a classic decent hotel.

Stayed one night. Mostly positive experience, friendly staff, breakfast area was attractive and clean. We had room 125 next to the elevators, avoid this room as you can hear a lot of clunking and crashing doors. The hotel is in a great
location near food and shopping.

Cold water pressure is really poor. Shower is great. Had some mildew on shower curtain that really should be addressed. Clean bathroom. One long hair found on shower wall but that happens. Towels are really small and only had two in our king room. Air conditioner/heater will blow your curtain away from window. Reasonable noise from unit.

Single cup coffee maker.

Bed very comfortable. Clean and good linen.

I'd stay here again for the money, location and frankly it didn't seem to have any issues that really annoyed me.

Room Tip: Stay away from elevators and hallway near desk.
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank YooperNet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lathamschoice, Manager at Quality Inn & Suites, responded to this review, 28 August 2013
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!



Sincerely,

JBryan Latham
General Manager
Quality Inn & Suites of Springfield
217-787-2250
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Greencastle, Indiana
1 review
Reviewed 17 August 2013

After staying at some less than satisfying motels on our trip, we chose this one, and we were certainly not disappointed! From the very friendly and helpful staff, to the delicious breakfast and hard-working assistant who kept everything filled, to the extremely clean room, comfortable bed and quiet atmosphere--everything was top notch. We definitely recommend this motel! And to those who think you can get this kind of lodging for a lot less, it's not going to happen--we found out the hard way.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YourWorldTraveler123, Guest Relations Manager at Quality Inn & Suites, responded to this review, 18 August 2013
Dear Linda - thank you for taking the time to post your feedback. Our hotel has been renovated and we really enjoy it when our guests appreciate the aesthetics, breakfast, quality of service, and our amenities. Our entire staff works hard to ensure everyone has a consistently positive experience at an affordable price. Look forward to your future stays!
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Niagara Falls, Canada
Level 6 Contributor
169 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
Reviewed 14 August 2013

I happen to call and book a Springfield Quality Inn without checking the price... I guess it was during the State fair so they jacked the price almost $50 a night which is a hotel and half for our budget. I had stayed in 10 quality inns across the country and always had a price similar. This one jacked the price and to boot we had no interest in the state fair and knew nothing about it.. The place was overrun with kids yelling and screaming in the hallways.. we said if it does not stop we will ask for our money back. I stayed in over a dozen hotels in the past 2 weeks and have seen all levels..This one is a C+ and an 'F' for price jacking during the state fair. Aggravating stay and nothing special and for the price, we stayed in other quality inn's at half the price for the same service, I do not get it?

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2010Timmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YourWorldTraveler123, Guest Relations Manager at Quality Inn & Suites, responded to this review, 18 August 2013
Dear Tim - thank you for taking the time to provide your feedback. We value your input and as you can imagine, this is our busiest time of the year and our rates fluctuate with demand and special events. We are still on average 25% below the rate of other hotels in our immediate comp set. We have also made recent improvements to our hotel. I'm glad the rest of your stay was pleasant.
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1 review
Reviewed 14 August 2013

The staff was very friendly and helpful. The room was very clean. The bed was very comfortable. The bathroom was very clean. The hot breakfast was great. I think we got a good value for the money we spent. We decided to stay an extra night.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank csebree
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YourWorldTraveler123, Guest Relations Manager at Quality Inn & Suites, responded to this review, 18 August 2013
Dear Guest - thank you for taking the time to post a review. Our entire team is glad that you enjoyed your stay and look forward to your return. See you soon!
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New Alexandria, Pennsylvania
Level 3 Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 August 2013

This was my experience at this location others may not have had any aggravation!!?? Checked in. {late evening / 8:45 p.m local time} Patricia at the desk, was a person with a great personality, & helpful. Went to the room, it was nice / clean. Got a shower then found out the room had no remote for the TV. I got dressed, went to the desk @ informed Patricia about the missing remote. She did not have one, so she called the manager. This is when the aggravation started. In talking to the manager, she was told that "yes he knew about it" and I would have to sit by the TV to change the Channels manually !!!!!!!!!!!!! They would change my room, but not take the remote from the empty room !!!!!!!! I opted to stay in the room {it was a long day}. It was a hot humid night, only to find the AC would only run for a short time & shut off {no it was not on automatic}. By this time all I wanted to do was get some sleep the best I could. In the morning I confronted the manager about the remote & the AC. His response to the AC problem was "yes we have been having a problem with that AC unit". This when I asked him what my aggravation was worth. He countered with " what is it worth to you"? I told him I wanted 50% of my bill {keep in mind the rate was $89.95 Plus taxes}. He told me the best he would do is $10.00 off the bill. So if you stay here and are aggravated with any thing that might happen. Your aggravation will only be worth $10.00!!!!!!! WILL NOT EVER STAY HERE AGAIN!!!!!!!!!!!! One other thing, in my business, I stay in motels/hotels well over 150 nights a year. I know about having problem now & then happening. The managers have always made things right!!!!!!!! This manager does not manage or get things fixed that he knows need fixing !!!!!!!!!!!! Offering $10.00 off the bill was a slap in my face !!!!!!!!!!

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jeff T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
YourWorldTraveler123, Guest Relations Manager at Quality Inn & Suites, responded to this review, 4 August 2013
Dear Jeff - I'm glad you took the time to post a review. We're very apologetic of your experience at our hotel. Every room has a TV remote and we have spare in stock available for our guests if they are malfunctioning. Again, our sincere apologies for the inconvenience. Look forward to your future stay that will exceed your expectations.
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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 3442 Freedom Dr, Springfield, IL 62704-6516 (Formerly Comfort Inn)
Phone Number:
Region: United States > Illinois > Springfield
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #27 of 38 Hotels in Springfield
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 66
Official Description (provided by the hotel):
Quality Inn & Suites, a Springfield IL Hotel near Abraham Lincoln Presidential Library & Museum.Conveniently located off Interstate 72 in the heart of Springfield's premier shopping and entertainment district, the Quality Inn & Suites® hotel is near the Abraham Lincoln Presidential Library & Museum, Knight's Action Park & Caribbean Water Adventure, White Oaks Mall, University of Illinois at Springfield, Lincoln Home National Historic Site and the Illinois State Fairgrounds.This Springfield, IL hotel is surrounded by a variety of restaurants and entertainment venues, including a comedy club and movie theater. With easy access to downtown, our hotel caters to the needs of both business and vacation travelers. ... more   less 
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Also Known As:
Comfort Hotel Springfield
Comfort Inn Springfield
Springfield Comfort Inn

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