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“A great stay”
Review of Comfort Suites

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Comfort Suites
Ranked #6 of 38 Hotels in Springfield
Certificate of Excellence
Reviewed 20 June 2014 via mobile

Stayed here Sunday- Friday Morning. We were here with the Cushman Club of America. It was great to come back to after a long day being out.
Breakfast was really good and room service was good.
Everyone at the front desk was really nice and helpful.
Thank y'all so much.

Stayed: June 2014
Thank The2Moores
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_il127, General Manager at Comfort Suites, responded to this reviewResponded 27 June 2014

Dear Texas Wingnuts,

All of us here at the Comfort Suites express our sincere thanks for taking time to go on line to share your kind and thoughtful words, not only for us but more so for those who visit our reviews for information pertaining to hotels they plan to visit. We are equally pleased that you enjoyed your visit and that you realized, through the treatment you received, that Guest Service is our chief goal. We continue to strive in making Comfort Suites Springfield, IL your choice for lodging needs. Once again, thank you for your kindness and we hope that whenever you make future travel plans back in this area, that you will once again choose to stay here at Comforts Suites. We will be sure to share your comments with all departments throughout the hotel. We hope you have a wonderful day!

Sherri White, CHA
General Manager

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Reviews (207)
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202 - 207 of 207 reviews

Reviewed 17 June 2014

Very comfortable and roomy hotel for 3 adults and one child. We got to breakfast at 8 am and not much was left but the staff replenished what they could quickly. Front desk lady was very helpful with accommodations and suggestions with the area the night we got there. Room's were very comfortable, clean and inviting. This is the first hotel we have stayed at that you have not had to ask for anything. Very close to all things Lincoln. Great Places for family to eat next door! Would definitely stay again!

Room Tip: we stayed on third floor, and did not hear a sound from anything. very peaceful.
  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Brian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_il127, General Manager at Comfort Suites, responded to this reviewResponded 27 June 2014

Dear Brian S,

All of us here at the Comfort Suites express our sincere thanks for taking time to go on line to share your kind and thoughtful words, not only for us but more so for those who visit our reviews for information pertaining to hotels they plan to visit. We are equally pleased that you enjoyed your visit and that you realized, through the treatment you received, that Guest Service is our chief goal. We continue to strive in making Comfort Suites Springfield, IL your choice for lodging needs. Once again, thank you for your kindness and we hope that whenever you make future travel plans back in this area, that you will once again choose to stay here at Comforts Suites. We will be sure to share your comments with all departments throughout the hotel. We hope you have a wonderful day!

Sherri White, CHA
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2014

These issues might be fixed if their renovations are done, but we stayed there a few weeks ago and had the worst hotel experience of our lives. We booked via Comfort Inn's mobile site, which didn't mention renovations, so we had no idea.

When we got there, the hallways were littered with drywall dust and debris. The first room we got was missing a countertop and had drywall dust all over the floor. We requested another room, which also didn't have a counter but didn't have dust. It was late so we decided to stay and put the kids to bed. Then we found out the deadbolt wouldn't lock.

My husband is a fireman and takes safety issues very seriously. He's the type who actually walks emergency exits to make sure he knows how to get out. He found that they were storing ladders and other equipment in the stairways (really great if there's an emergency and people need to evacuate) and dozens of (unoccupied) room doors were left open all night, which is a violation of fire codes.

The next morning we cancelled our reservation for that night and found a different hotel. The only reason I'm giving any stars at all is that the manager on duty was very understanding and refunded our money. She agreed with us that the hotel should have been closed during renovation but the parent company wouldn't allow it.

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank HaloBall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_il127, General Manager at Comfort Suites, responded to this reviewResponded 16 June 2014

Dear Halo Ball,

First, I would like to apologize for the safety issues that you have reported. We have now completed our renovations and all of the concerns that you mentioned have been completely resolved. Unfortunately their was a long delay on the granite countertops that were to be on the dry bar, they are now installed and the Comfort Suites is back in complete operation as a beautiful newly renovated hotel! We do take safety very seriously here and so please let me apologize again for the condition the hotel was in during your stay. If you go on our website now you will see all of the great things being said about the hotel. New pictures will be published within the next couple of weeks. We do want to exceed all of our guests expectations and hope that you will try us again if you are ever in Springfield again.

Sherri White, CHA
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2014 via mobile

I love comfort suites and the cleanliness and size of the rooms make them perfect. This one is no exception. The desk clerk on duty was efficient and friendly. Breakfast was perfect and it was nice to have a clean place to shower and sleep. Thanks!!

Stayed: June 2014
Thank dwightd1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_il127, General Manager at Comfort Suites, responded to this reviewResponded 16 June 2014

Dear dwightd1

All of us here at the Comfort Suites express our sincere thanks for taking time to go on line to share your kind and thoughtful words, not only for us but more so for those who visit our reviews for information pertaining to hotels they plan to visit. We are equally pleased that you enjoyed your visit and that you realized, through the treatment you received, that Guest Service is our chief goal. We continue to strive in making Comfort Suites Springfield, IL your choice for lodging needs. Once again, thank you for your kindness and we hope that whenever you make future travel plans back in this area, that you will once again choose to stay here at Comforts Suites. We will be sure to share your comments with all departments throughout the hotel. We hope you have a wonderful day!

Sherri White, CHA
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2015 via mobile
Google Translation

Stayed: September 2015, travelled on business
Thank Roberto L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 March 2015
Google Translation

Room Tip: Zimmer nicht neben oder gegenüber dem Lift.
  • Stayed: March 2015, travelled as a couple
    • Location
    • Rooms
    • Service
Thank wojoari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_il127, General Manager at Comfort Suites, responded to this reviewResponded 14 April 2015

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites

Address: 2620 S Dirksen Pkwy, Springfield, IL 62703-4506
Phone Number:
Region: United States > Illinois > Springfield
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Springfield
#4 Family Hotel in Springfield
#7 Business Hotel in Springfield
Price Range: £59 - £98 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 91
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Also Known As:
Comfort Hotel Springfield
Comfort Suites Springfield
Springfield Comfort Suites

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