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Review of Comfort Suites

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Comfort Suites
Ranked #5 of 38 Hotels in Springfield
Certificate of Excellence
Reviewed 5 August 2014

this hotel has made a major overhaul of it's facilities, and has gone from acceptable to pretty nice. The beds are comfortable, the room furnishings are nicely done, and the personnel were helpful with the issues I had.

Room Tip: some rooms have shower curtains, but some have really nice glass doors and cool looking slot drains...
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  • Stayed: July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Sue E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_il127, General Manager at Comfort Suites, responded to this reviewResponded 25 August 2014

WOW! Thank you for the incredible review and compliments. You made our day. We appreciate your kind words and your loyalty. Thank you for choosing the Comfort Suites. It's our aim to make our guests feel comfortable. We feel it’s our reward when our guests become friends. Again, thank you for your very kind words and we look forward to your next visit.

Sherri White
General Manage

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202 - 208 of 222 reviews

Reviewed 4 August 2014

Stayed here for an overnight shopping trip. Great hotel, good service and friendly. Clean modern rooms. Easy location to get to with lots of restaurants around. Very nice pool as well clean with plenty of towels. Breakfast included is a nice bonus.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank stokesx5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_il127, General Manager at Comfort Suites, responded to this reviewResponded 6 August 2014

WOW! Thank you for the incredible review and compliments. You made our day. We appreciate your kind words and your loyalty. Thank you for choosing the Comfort Suites. It's our aim to make our guests feel comfortable. We feel it’s our reward when our guests become friends. Again, thank you for your very kind words and we look forward to your next visit.

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Reviewed 3 August 2014

Avoid this hotel, especially if one of your party is a smoker! These people slide a little waiver in front of you that allows them to charge you an extra $150.00 if they decide someone has smoked in a room. They don't tell you about it, they just sneak it in with some other paperwork, and unless you are the kind who scrutinizes everything you will not notice it. Apparently they dig through the trash cans looking for butts to give them an excuse to 'steam clean' the room, and then charge you without any notification. I will not stay in another Comfort Suites hotel.

Room Tip: Do not stay at this hotel.
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  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Billy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_il127, General Manager at Comfort Suites, responded to this reviewResponded 4 August 2014

Mr. Davis,

I would like to apologize that we did not meet your expectations as far as our no smoking policy is stated. Our staff has been trained to explain that you are initialing by a $150.00 cleaning fee will be charged if the policy is violated. There are numerous signs throughout the building stating that we are a 100% non-smoking facility. I apologize that you did not see them, I will take this opportunity to do some additional training, so our Guest Service Agents make sure that the guests are aware of those charges. And for informational purposes are Comfort Suites are non-smoking. Thank you again for your feedback

Sherri White
General Manager

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Reviewed 1 August 2014

An inviting lobby and friendly staff. The hallways are clean and even the doors to the rooms are very pretty. Our double queen room was large with a comfortable sitting and desk area. Love the tile that looks like wood flooring. Have to remember that for my next home. The bed linens and towels are plush. Very comfortable bed with a choice of pillows. Within walking distance of a number of restaurants for every appetite and price. Hot breakfast choices are very good.

Stayed: July 2014, travelled as a couple
Thank Lisa1946
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_il127, General Manager at Comfort Suites, responded to this reviewResponded 4 August 2014

WOW! Thank you for the incredible review and compliments. You made our day. We appreciate your kind words and your loyalty. Thank you for choosing the Comfort Suites. It's our aim to make our guests feel comfortable. We feel it’s our reward when our guests become friends. Again, thank you for your very kind words and we look forward to your next visit.

Sherri White, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2014

This was a newly renovated hotel, so all the furnishings are modern, and everything smells clean. I really liked the air conditioner that had a fan that you could set to run constant instead of cycling on and off with the unit. That constant sound helps me to sleep. The front desk staff were very nice, the breakfast was good, the room I had was very large with two queen beds and a fold out couch that would also sleep two. There were plenty of nice amenities in the room, and the Wi-Fi worked good. The pool was nice, although they did not have a hot tub.

Room Tip: Our room was above the breakfast area, and it was noisy in the morning.
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  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Luvmylaptop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_il127, General Manager at Comfort Suites, responded to this reviewResponded 4 August 2014

I'm Sherri, general manager here at the Comfort Suites in Springfield, IL. Thank you so much for offering up a review after your recent stay. And thank you for your loyalty to our Comfort Suites brand. On behalf of all our staff, we appreciate your kind words regarding the cleanliness and friendly staff. It's our aim to provide our guests an excellent experience when staying with us.

if your travels bring your back, we hope we'll have the opportunity to have you stay with us again.

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Reviewed 24 July 2014

This hotel was really nice...rooms were good size. Hotel and rooms were very clean. Staff was very friendly! We were there for a softball tournament and had to be at the fields before breakfast started...the lady working breakfast that morning showed up early to prepare hot food for us! Plenty of restaurants around and a few had discounts for people staying there. Only minutes away from the Lincoln sites and close to the interstates. Prices were very reasonable. I would definitely stay here again.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank battlewife1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_il127, General Manager at Comfort Suites, responded to this reviewResponded 4 August 2014

I'm Sherri, general manager here at the Comfort Suites in Springfield, IL. Thank you so much for offering up a review after your recent stay. And thank you for your loyalty to our Comfort Suites brand. On behalf of all our staff, we appreciate your kind words regarding the cleanliness and friendly staff. It's our aim to provide our guests an excellent experience when staying with us.

if your travels bring your back, we hope we'll have the opportunity to have you stay with us again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2014

This hotel was fantastic. It was clean and comfortable, newly renovated. Every staff member was courteous and went out of the way to help. Erica at the front desk and Tonya who ran the breakfast in particular were super. The breakfast was great. The pool was a little small but for a family like us with two younger kids it was perfect. We will definitely stay here again.

  • Stayed: July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Jo S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_il127, General Manager at Comfort Suites, responded to this reviewResponded 21 July 2014

All of us here at the Comfort Suites join in thanking you for taking time to share your feelings pertaining to your recent visit with us. Know that we appreciate your kind words and more important that you felt welcomed and comfortable. We continuously strive for good Customer Service and we appreciate your letting us know that we are doing our job. It is our hope that while making your next travel plans, and should you be in our area, you will once again stay with us and allow us to make your stay as welcoming and comfortable.

Sherri White, CHA
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites

Address: 2620 S Dirksen Pkwy, Springfield, IL 62703-4506
Phone Number:
Region: United States > Illinois > Springfield
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Springfield
#7 Business Hotel in Springfield
Price Range: £58 - £84 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 91
Reservation Options:
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Also Known As:
Comfort Hotel Springfield
Comfort Suites Springfield
Springfield Comfort Suites

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