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“Great Hotel! Great staff!!”
Review of Comfort Suites

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Comfort Suites
Ranked #6 of 38 Hotels in Springfield
Certificate of Excellence
Reviewed 15 August 2014 via mobile

My family and I stayed at this hotel during the Illinois State fair and we're so pleased with how clean and friendly the place was! Robert was so helpful. He suggested a place for us to have dinner (Quaker Steak and Lube) which was AMAZING! ! And Sabrina was great as well. The ENTIRE staff was amazing! ! I travel a lot and even though this isn't a big fancy hotel it makes up for it in hospitality!! The rooms were spacious and very clean as well. We will stay there again! Great Hotel great price!

Stayed: August 2014, travelled with family
Thank Tara Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_il127, General Manager at Comfort Suites, responded to this reviewResponded 12 September 2014

Dear Tara Y,

WOW! Thank you for the incredible review and compliments. You made our day. We appreciate your kind words and your loyalty. Thank you for choosing the Comfort Suites. It's our aim to make our guests feel comfortable. We feel it’s our reward when our guests become friends. Again, thank you for your very kind words and we look forward to your next visit.

Kind Regards,
Sherri White, CHA
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (209)
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185 - 191 of 209 reviews

Reviewed 14 August 2014

Rooms where clean,and new looking,The king size bed was nice,two pillows person which was really nice,The rooms have a flat screen TV ,A DVD player,a Refrigerator,coffee maker,the stay was a bit pricey 124.00 plus tax 139.99 total but the State Fair is going on and all the hotels have jacked their prices up,Comfort Suites was the cheapest in the area and I would stay again.Note they do not take Government discounts.

Room Tip: 3rd floor is a Quiet floor while State Fair is going on in August
  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
1  Thank profiler2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_il127, General Manager at Comfort Suites, responded to this reviewResponded 12 September 2014

Dear Profiler 2010,

Thank you for providing such positive feedback regarding your stay at the Comfort Suites Springfield, IL
It is always great knowing our guests are satisfied all around-from the staff's helpfulness to the accommodations of the hotel.
Thank you for any recommendations & we look forward to seeing you again if you're in the area.

Kind regards,
Sherri White, CHA
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014

I have stayed at this hotel twice and will stay there whenever I'm in Springfield, Great hotel. I don't understand, though, why there is no hot tub. I would really enjoy that after a day of traveling,

Room Tip: I would suggest not on the first floor. We selected that so we wouldn't have to take our things...
  • Stayed: August 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank Linda B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_il127, Manager at Comfort Suites, responded to this reviewResponded 12 September 2014

Dear Linda B,

Thank you for your feedback that you have posted on Trip Advisor regarding your stay at the Comfort Suites Springfield, IL We thank you for your positive feedback regarding your stay with us!
It is always great knowing our guests are satisfied all around-from the staff's helpfulness to the accommodations of the hotel.
Thank you for any recommendations & we look forward to seeing you again if you're in the area.

Kind regards,
Sherri White, CHA
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 August 2014

This was a very clean hotel and nicely updated. The staff was very friendly and accommodating, plenty of nice pillows and towels for our whole family. It was a great location to many restaurants. This price was great for the location and updated facility and I will stay in the future.

  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Marissa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_il127, General Manager at Comfort Suites, responded to this reviewResponded 25 August 2014

Dear Marissa M.,

Thank you for posting your review regarding your recent stay at the Comfort Suites Springfield, IL WOW! Thank you for the incredible review and compliments. You made our day. We appreciate your kind words and your loyalty. Thank you for choosing the Comfort Suites. It's our aim to make our guests feel comfortable. We feel it’s our reward when our guests become friends. Again, thank you for your very kind words and we look forward to your next visit.

Sherri White
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2014

This is a very clean, accommodating hotel. We really liked the King Size bed and pillows. Love the shower, plenty of towels in the room, Great prices and they give a teacher discount! The staff was wonderful.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank John N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_il127, Manager at Comfort Suites, responded to this reviewResponded 25 August 2014

Dear John N,

Thank you for posting your review on Trip advisor regarding your recent stay at the Comfort Suites Springfield, IL WOW! Thank you for the incredible review and compliments. You made our day. We appreciate your kind words and your loyalty. Thank you for choosing the Comfort Suites. It's our aim to make our guests feel comfortable. We feel it’s our reward when our guests become friends. Again, thank you for your very kind words and we look forward to your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

I have stayed at three other locations in this general vicinity while in business in Springfield IL, this one should be considered as the recent remodel was done quite nicely, walking distance to several big name and a few local name dining establishments, I had a slight issue with a few cleanliness items but it was dealt with the next day, did not dine in the hotel so not sure how the morning complimentary breakfast is, location is certainly important to me on business travel and ease of access to local dining. Other than the slight cleanliness issue I would definitely book this location on my next trip to Springfield IL.

Room Tip: Top floor 3rd, very quiet
  • Stayed: July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Thank Brian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_il127, General Manager at Comfort Suites, responded to this reviewResponded 25 August 2014

Thank you for the review and compliments. You made our day. We appreciate your kind words and pointing out what wasn't right. Thank you for choosing the Comfort Suites. It's our aim to make our guests feel comfortable. We feel it’s our reward when our guests become friends. Again, thank you for your review and we look forward to your next visit.

Sherri White
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2014

this hotel has made a major overhaul of it's facilities, and has gone from acceptable to pretty nice. The beds are comfortable, the room furnishings are nicely done, and the personnel were helpful with the issues I had.

Room Tip: some rooms have shower curtains, but some have really nice glass doors and cool looking slot drains...
  • Stayed: July 2014, travelled on business
    • Value
    • Sleep Quality
    • Service
Thank Sue E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_il127, General Manager at Comfort Suites, responded to this reviewResponded 25 August 2014

WOW! Thank you for the incredible review and compliments. You made our day. We appreciate your kind words and your loyalty. Thank you for choosing the Comfort Suites. It's our aim to make our guests feel comfortable. We feel it’s our reward when our guests become friends. Again, thank you for your very kind words and we look forward to your next visit.

Sherri White
General Manage

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites

Address: 2620 S Dirksen Pkwy, Springfield, IL 62703-4506
Phone Number:
Region: United States > Illinois > Springfield
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Springfield
#4 Family Hotel in Springfield
#7 Business Hotel in Springfield
Price Range: £59 - £98 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 91
Reservation Options:
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Also Known As:
Comfort Hotel Springfield
Comfort Suites Springfield
Springfield Comfort Suites

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